Cynthia D. Penny-Ardinger Jeffrey S. Rosen Samuel D. Snead, MCP, MA John F. von Paris
MEMORANDUM
TO:
MDTA Finance and Administration Committee Electronic Toll Collection Program Manager Joseph Quattrone
FROM:
SUBJECT:
MDTA Electronic Toll Collection (ETC-3G) Customer Service Center Services, Contract No. MA-2868-0000 – Contract Modification No. 5
DATE:
November 13, 2025
PURPOSE OF MEMORANDUM This request seeks a recommended approval from the Finance and Administration Committee to present Modification No. 5 for Contract No. MA 2868-0000 with Transcore LP, for the 3G Electronic Toll Collection Customer Service Center Services and Systems to the full Maryland Transportation Authority (MDTA) Board for award at its next scheduled meeting. Approval of this Modification No. 5 is contingent upon Board of Public Works (BPW) approval. BACKGROUND Contract MA 2868-000 was competitively solicited and awarded to Transcore Limited Partnership (aka Transcore, LP) on February 21, 2018, in the amount of $200,428,772.81 to furnish and provide Customer Service Center Services and Systems for the operation of the Electronic Toll Collection System. To date, there have been four contract modifications. Modification No. 1 was approved by the BPW on July 22, 2022, for $63,106,810.98. Modification No. 2 was approved by the BPW on July 7, 2023, for $44,317,717.58. Modification No. 3 was approved by the BPW on August 28, 2024, for $49,159,268.19. Lastly, Modification No. 4 was approved by the BPW on October 1, 2025. Modification 4 was a no-cost modification related to business requirements and a non-compensable time extension for certain phases of the contract. The current contract value is $357,012,569.56. The proposed Modification No. 5 includes an adjustment to the calculation of a Key Performance Indicator (KPI) and increases funding for new business requirements and Operations and Maintenance (O&M). SUMMARY As shown below, the net increase for Modification No. 5 is $38,518,558.29. This includes an additional $61,662,773.43 for O&M activities and the application of $23,144,215.14 in unused
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