ETC-3G Customer Service Center Services Contract MOD 5 Page Two funds from Years 1 and 2 of the contract. If approved, the new contract total will be $395,531,127.85.
Modification #4 Contract Value
$357,012,570
Modification #5 (O&M Activities) Pre-Registered Accounts
$
34,500,000 19,762,773 4,800,000 2,600,000 61,662,773
Other Recurring O&M Needs (routine postage, citations, NOTDs, etc.)
NOTD (second mailing & related postage)
Transponder fulfillment
$
Unused Funds from Years 1 & 2
$
(23,144,215)
Modification #5 (Net Increase)
$
38,518,558
New Total Contract Value
$ 395,531,128
O&M Activities Modification No. 5 increases the original O&M line items for Phase IV in years 5 and 6 by $61,662,773.43. The increase is primarily due to (1) changes in certain line items associated with the overnight transition to all-electronic tolling (AET) due to the COVID-19 pandemic; (2) correcting an error in pre-registered account quantities in the Request for Proposals; (3) the inclusion of new business requirements that support the MDTA’s toll collection initiatives which are aimed at increasing the MDTA’s revenue attainment ( e.g. , second payment warning notice and altering the bundling requirement for Notices of Toll Due mailings); and (4) transponder fulfillment. KPI 2.2.3.3.CSC Employee Turnover Modification No. 5 changes the calculation of the annual turnover rate which is currently based on a 90-day probationary period to a 180-day probationary period. The purpose of this change is to provide a fair and more equitable way of calculating the annual turnover rate. The wording in Section 2.2.3.3 will be revised to read as follows:
“ The annual turnover rate for CSRs (after a 90 180-day probation period) shall be no more than 50%. This calculation shall be determined by dividing the number of CSRs who left their jobs after being employed for 90 180 days or less during the previous 365 days, by the total number of CSRs employed for longer than 90180 days during the same previous 365-day year. (Use 366 days for leap years)”.
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