ETC-3G Customer Service Center Services Contract MOD 5 Page Five Contract Modification No. 4 was approved by the Board of Public Works on October 1, 2025 (Item 41-IT-MOD) • Aligned system requirements stated in the RFP to the system design, tested, implemented, and accepted. System requirements are tracked on a Requirements Traceability Matrix (RTM). Of the 2,397 requirements tracked on the RTM, nearly 20% of the original requirements were updated or removed (300 updates; 175 removals). Most of the changes related to: o deleting references to the Alliance for Toll Interoperability (ATI) Hub, which is no longer in operation; o including requirements for the Pay-by-Plate (PBP) payment option; and o removing requirements for pre-registered video toll accounts payment option (PBP replaced this option).
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