Enda McGarrity from KE Plumbing Supplies with Ger Fahy from sponsor Sonas Bathrooms. WINNER: Bathroom Retailer of the Year KE PLUMBING SUPPLIES
L-R: Paul McDowell from Plumbmaster with John Savage from sponsor, Worcester Bosch and Eamonn McCarthy, Plumbmaster. WINNER: Merchant Awards Customer Commitment PLUMBMASTER
KINDLY SPONSORED BY: SONAS BATHROOMS
KINDLY SPONSORED BY: WORCESTER
Plumbmaster’s incredible commitment to meeting and exceeding customer expectations is evident in all testimonials provided to the judges, who were blown away by the company’s devotion to customers in the plumbing and heating industry. The company has grown to offer 13 branches in Northern Ireland and the Isle of Man, but the high level of personal service associated with a family-run business keeps clients coming back for more. Customers highlighted their pragmatic and considerate manner, a personal standard of service and an attentive workforce that goes above and beyond to answer queries and source hard-to-find items. Plumbmaster was also considered a truly deserving winner of this award for its wide-range and top-quality supplies, precise attention to detail and competitive prices. The company also relies on the knowledge and expertise of its team to offer guidance. According to the judging panel, the investment in a digital transformation to improve customer service in the past few years is already showing great results. The company now uses a delivery management system and is able to issue electronic proof of delivery. This revamp ensured the continual development of Plumbmaster’s successful e-commerce section, which now includes a one-hour click-and-collect service, another winning point for their clients.
KE’s attention to the hottest bathroom trends, including in social media, really caught the judges’ eye as a great example of a company that is ready for the future. Each month, their plan for Facebook, Instagram, Twitter, and LinkedIn is created in advance to ensure engaging content for their followers. The inspiration comes from meetings with the bathroom sales team. The posts feature past bathroom projects designed by the company to showcase their abilities to potential customers. The audience is also able to see products in greater detail. The panel also highlighted KE’s wide and varied product range, as well as their own imported bathroom line, Atti, which guarantees not only high-quality products but also competitive prices. Currently, they offer over 200 of their own branded products. The judges also took into consideration the fact that their showroom is constantly being refurbished to offer the latest products available to the market, and that the staff is trained in Virtual Worlds 3D bathroom design to show customers a clear plan and visualisation of their bathroom. The staff takes great pride in their work and offers exceptional customer service. Using the new 3D tools or a personable approach, the sales team is committed to helping customers find their dream bathroom. Customers can also submit their housing plans and information to create a bespoke design.
T: +44 (0)28 3031 6666 www.plumb-master.com
T: +44 (0)28 8675 2388 - NIPHA E: contact@keplumbing.co.uk www.keplumbing.co.uk
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54 | PLUMBING & HEATING MAGAZINE
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