t L-R: Ken Kinkead from PTS with John Savage from sponsor Worcester Bosch and Barry Lowe, PTS.
Ciaran O’Reilly from Bassetts and John Savage from sponsor Worcester Bosch.
WINNER: Merchant Awards Innovation and Technology
WINNER: Merchant Awards Reliability and Service PTS/CITY PLUMBING SUPPLIES
BASSETTS
KINDLY SPONSORED BY: WORCESTER
KINDLY SPONSORED BY: WORCESTER
In such an innovative industry, Bassetts’ investment in technology for both installers and end customers was crucial for the judges’ decision. Their Heating Innovation Centre is aimed at customers interested in exploring the latest in plumbing and heating technology, including alternative heating sources and renewables, and has supported the training of 175 plumbers and heating engineers. The introduction of renewable technologies is the single biggest evolution in the plumbing and heating sector in Northern Ireland, and installers and self-builders are keen to learn what opportunities and advantages renewable heating offers them. At the Heating Innovation Centre, the fully personalised service takes these professionals through everything from the basics of ground source heat pumps and air source heat pumps to laying out pipes and valves for hot water systems and underfloor heating. The Centre also showcases the latest systems available from the best renewable heating manufacturers. The company offers modern heating design software to support its technical sales team, making it easier to provide customers with a comprehensive design service bespoke to their requirements. The suppliers also provide bespoke renewable heating design to meet the energy efficiency standards for new build homes. Bassetts has made other technological advances in areas like quote generation, stock provision, and automated invoicing to help installers work more efficiently.
PTS’ exemplary standard of service made the company an obvious choice for the judging panel for this award. Even while facing difficulties brought on by the Covid-19 pandemic and Brexit, the company continued providing great service, and their availability and reliability have played a crucial role in the success of its business partners. Several testimonials stated that when it comes to locating goods at the right cost, PTS is the leading plumbing merchant and provides impeccable service from start to finish. One of PTS’ clients highlighted the great relationship with the supplier, working closely together to provide the best service possible. Acting as the primary delivery partner in large installation contracts for many years for another client, PTS has continually and repeatedly demonstrated outstanding service and reliability. PTS was also praised for providing “impeccable service from start to finish” and for offering “availability, reliability and dependability which are second to none.” As the judges were impressed to see, there is no shortage of companies that are proud to have chosen PTS as their supply chain partner. The company offers 20,000 lines of stock, most of it is deliverable the next day, and their reliable team is also ready to source whichever products may be not available right way.
T: +44 (0)28 9027 1600 - E: ptsirelandbelfast@ptsplumbing.co.uk www.ptsireland.co.uk
T: +44 (0)28 9146 5567 - E: info@bassettsonline.com www.bassettsonline.com
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PLUMBING & HEATING MAGAZINE | 55
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