Kingston Hospital NHS - Deputy Director Estates & Facilities

Deputy Director Estates & Facilities Candidate information Pack


Executive Summary

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Executive Summary About Job Description Person Specification Working at the Trust How to Apply

Kingston Hospital NHS Foundation Trust and Hounslow and Richmond Community Healthcare Trust are seeking to appoint a Deputy Director of Estates & Facilities to lead on performance management and continuous improvement of estate and facilities provision across the Trust’s integrated estate portfolios. Better together is a collaboration between Kingston Hospital NHS Foundation Trust and Hounslow and Richmond Community Healthcare NHS Trust. By creating closer and more dynamic partnerships between the organisations including the formation of a joint Estates & Facilities function, the Estates & Facilities team can develop and deliver an estates strategy and estates and facilities provision that is builds resilience, offers value

for money and benefits patients. The role of Deputy Director of Estates & Facilities at the Trust supports the Director of Estates & Facilities in the provision of high quality and effective estates and facilities provision across the Trust’s estate portfolio, with a particular focus on performance management and continuous improvement. This role will lead the development and implementation of an efficient data-driven service improvement culture, leading by professional example and continually encouraging all members of the multidisciplinary team and all levels of staff to identify improvements to safety, quality and efficiency in support of high quality of patient care.

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Kingston Hospital NHS Foundation Trust is a district general hospital located within South West London Integrated Care System (ICS). We were the first acute Trust in South West London to gain Foundation Trust status in 2013, and in late 2018 the Care Quality Commission (CQC) rated our services as “Outstanding” for overall quality and leadership. Kingston Hospital NHS Foundation Trust supports around 350,000 people in Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton, employing around 3,200 staff supported by 350 volunteers. From its Kingston Hospital site, the Trust provides a full range of diagnostic and treatment services and has a national reputation for innovative developments in healthcare, particularly in ‘patient-focused’ care across services including emergency, day surgery and maternity services. To learn more about us, please click here.

The Kingston Hospital Estate

The hospital has its origins in a workhouse infirmary built in 1843. A larger infirmary was built to the southwest of the workhouse in 1868 and a nurs - es' home was built to the north of the workhouse in 1897. The infirmary was separated from the workhouse and was re - named the Kingston Infirmary in 1902. It became the Kingston and District Hospital in 1920 and the hospital joined the Nation - al Health Service in 1948 and began to redevelop the site the following year. There was significant expansion in the 1960s, with a new outpatients department, a new medical centre and the Kenley Ward being opened in that decade. Further expansion happened in the 1990s with the opening of the Bernard Meade Wing and Rowan Bentall Wing. From the early 2000s there have been several develop -

ments including a new surgical centre (PFI) and cancer centre in partnership with Royal Mars - den. In 2023 a new Master - plan was developed that will see the reconfiguration of the estate to meet current and fu - ture healthcare needs. Several crucial projects planned include redevelopment and new build - ings and facilities to house a di - verse range of clinical facilities, public realm and car parking. Currently, our estate opera - tion activities (heating, lighting, power etc.) cause the emission of around 10,000 tonnes of car - bon dioxide per year. By 2032 we aim to have reduced all the emissions within our control by 80% to align with the NHS’s national target; we plan to have transformed the way we heat and power our buildings to en - able low carbon generation as well as efficient use of energy across our building operations.



Job Description

Operational Performance 1. To act as deputy to Director of Estates & Facilities, as required, in attending meetings, collating and delivering plans and accepting the responsibilities of this role. 2. To be responsible for continuous development and implementation of effective arrangements for the accurate reporting of performance and compliance to both statutory standards and to each Trusts key performance indicators. Where required propose (for approval) targeted action plans to address issues and under performance. 3. To develop and manage, in association with the Head of service (estates, Facilities, Medical Devices and Capital Projects) the implementation of an appropriate system of management for both reactive and planned activities and programmes, make recommendations, prepare briefs and specifications, manage. To ensure best practice and timely delivery of each service within the Trusts built environment. To also ensure that the Trust services are cost effective by means of benchmarking or other suitable methodologies, customer surveys and performance data analysis. 4. To provide guidance to estates and facilities managers and staff while ensuring that the necessary skill and competency levels are in place (developed or acquired), and that a strong service ethos is encouraged and maintained in pursuit of excellence. 5. To establish and convene, as necessary, relevant functional groups required to drive the estates and facilities transformation agenda forward within the Trust. 6. To support the Estates and Facilities Department’s engagement with external professional consultancy and professional practices in the delivery

of effective and cost-efficient estates & facilities procurement activity for the Trust. 7. To support the Head of Facilities together with transport, security, car parking and fire managers in the transformation of a cost effective safe and risk free service 8. To establish and implement service level agreements for Estates and Facilities Management provision 9. To ensure all relevant teams deliver reports in a timely manner to allow committees and other working groups to act in a meaningful and focussed manner in response to the issues and opportunities raised. Liaison and Networking 1. A significant degree of autonomy will be afforded to the post holder in order to maintain links with other partners. In addition, the post holder will be expected to market test proposals and services and benchmark existing provisions. Decision Making 1. To report to the Director of Estates Facilities. 2. To be directly responsible for providing informed, timely and accurate support to the Director of Estates on all major aspects of Estates and Facilities Management including operational, strategic and financial. 3. To assist with formulation of the department’s annual budget and to ensure that all operations and development activities, are provided or delivered at optimum cost efficiency 4. To ensure services comply with DOH guidelines (HTM’s & HBN’s) and H&S legislation to the safe and effective running of the Kingston Hospital estate.

Job Title: Deputy Director Estates & Facilities Responsible to: Director of Estates & Facilities Liaises with: All Estates & Facilities staff, Trust staff, Contractors, Suppliers Band: 8d

The post holder will be professionally accountable for the Estates and Facilities Operations across Kingston Hospital Foundation Trust and Hounslow and Richmond Community Healthcare Trust and will lead both Trusts operations, assurance and governance processes to ensure a safe and effective environment is provided at all times. The focus of the role will include Cleaning, Catering, Portering, Waste Management, Security, Planned & Reactive maintenance, and Capital Projects to ensure the specification meets the needs of the relevant stakeholders and service users and that progress and performance are reported in a consistent format for all areas.

Where appropriate deputise for the Director of Estates & Facilities.

Key Responsibilities

Strategy and Planning 1. To provide leadership for functions included within the Estates & Facilities directorate to ensure the delivery of a relevant, high quality and cost effective service. 2. Strategic direction of the estates and facilities operational management including hard FM, estate and environment facilities, including Soft FM, minor works, energy management and sustainability, health & safety, compliance management and data management and reporting. 3. To contribute to Trust corporate activity and decision making in support of the Director of Estates & Facilities, identifying and delivering Directorate objectives, while encouraging a culture of team continuous improvement. 4. To support the practical delivery of the Trusts facilities management programme.

5. To assist in the development and implementation of the Trust’s Estates and Facilities Property Strategy. 6. As part of the overall Estates & Facilities transformation programme lead the identification, development and delivery of a range of estates and facilities cost improvement initiatives across Kingston Hospital site. 7. This role will play an essential part in helping to deliver the hospitals strategic plan through innovative and creative ways of using our estate to improve efficiency and deliver accommodation on and off site within the Kingston and Richmond Borough. 8. To maintain appropriate evidence in respect of the performance of the department and to undertake systematic feedback and review of performance through formal and informal engagement with user groups.



Partnerships 1. To work effectively with internal and external partners, including the local community and other stakeholders, to achieve positive results including through collaborative working; 2. To ensure the Trust meets its contractual obligations for the provision of estates and facilities management services to purchasers of Trust services. Service Delivery 1. To ensure that the services within the facilities directorate support the needs of the Trust, provide a safe and secure environment for staff and patients and deliver high quality and cost effective standards; 2. To ensure that all staff including Senior Managers and Directors are provided with information regarding operational initiatives that impact on the running of the Trust and patient services; 3. To ensure that a high quality internal and external hospital environment that meets the needs of the Trust and can demonstrate innovation and cost- effectiveness is appropriately planned for and provided; 4. To develop effective and innovative

Planning and Organising Resources 1. To develop and deliver, in conjunction with the Director of Estates and Facilities, the transformation of services provided by the Estates and Facilities Directorate. 2. To develop in conjunction with the Director of Estates and Facilities, the implementation of a 5 year rolling backlog maintenance programme. 3. To monitor the progression of all maintenance and service contracts ensuring all specifications are met within agreed time, budget and quality requirements;

3. To ensure that the resources allocated are properly and effectively deployed to deliver against agreed targets; 4. To ensure effective action is taken as appropriate, where performance is at risk of falling below expected standards; 5. To ensure that all policies for the operations function are reviewed and updated in line with Health and Safety regulations and relevant legislation and implement existing/new policies where appropriate; 6. To have overall responsibility for service and policy development across the directorate as well as project managing the implementation, testing, acceptance, rollout and ongoing support of these initiatives.

6. To ensure all staff comply with the Trust’s Financial Standing Orders and financial procedures; 7. Support the management of the annual estates and facilities budgets, assessing the internal and external financial allocations required. Governance 1. Establish and maintain a system of internal control within the directorate that supports an integrated approach to governance. This will include resp ards, the Care Quality Commission, the Hygiene Code and are fulfilled; 2. Support the directorate response to external assessments e.g. NHSLA Risk Management Standards, the Care Quality Commission, the Hygiene Code and are fulfilled; 3. To lead the identification, assessment and mitigation of risk in relation to Estates services; 4. Ensure that the Directorate develops and maintains robust policies and business continuity plans to ensure services remain operational at all times. This will include developing policies to protect the Trust from specific service failures (ie power, telecoms etc) as well as participating in the Trust’s Major Incident Plan; 5. Ensure that all incident reviews led by the directorate are undertaken in a timely manner, resultant action plans completed to an agreed timetable with feedback regarding the progress made to the Clinical Governance Trust Executive and staff directly involved; 6. To participate in the Trust’s Emergency Planning arrangements, liaising as necessary with external agencies, and ensuring that the Major Incident Plan is followed by all Estates & Facilities departments.

Resource Management 1. To ensure that staff structures, staff employed and contractual

arrangements within the directorate are organised to achieve maximum effectiveness in delivering the Trust’s objectives; 2. To develop and support a team that will drive and support high performing Directorate activity; 3. To ensure that all staff, contractors and suppliers are communicated with regarding ongoing projects, work systems and Trust initiatives that impact on the business and patients. 4. To ensure that all staff including contractors and out-sourced suppliers within the Directorate comply with Trust and Directorate policies and procedures. 5. To co-ordinate the provision of reliable financial information and support to help ensure that Directorate services are delivered so as to achieve Value for Money and meet demanding financial targets;

ways of working that challenge convention and maximise the ‘combined team approach’;

Performance Management and Service Improvement

Paitient Focus 1. To develop a “Patient First” strategy that builds on the Directorate’s existing activities and commitment to establishing and maintaining a high- quality hospital environment and experience for internal and external customers. 2. To lead on the implementation of Trust- wide and cross-Directorate customer focused initiatives.

1. To work within a performance management framework, ensuring that clear performance measures are in place across all services, and to manage a process of continuous improvement in relation to service delivery; 2. To be accountable, and hold staff and providers accountable, for the delivery of all agreed objectives and outcomes for the function;



Person Specification

Criteria for Selection: Qualifications Criteria for Selection: Qualifications

Criteria for Selection: Skills Criteria for Selection: Skills

Criteria for Selection: Knowledge Criteria for Selection: Knowledge

Essential Requirements: • Educated to first degree in relevant field or equivalent experience • Member of a relevant professional body

Essential Requirements: • Expert knowledge of strategic and service planning and an understanding of its relevance/impact on the services provided by the Estates & Facilities Directorate • The ability to interpret and understand highly complex statistics and sensitive or contentious information. • The ability to present complex sensitive contentious information to large groups, both internally and externally including Trust Executive/Board • The ability to think strategically and develop long-term plans • Highly developed negotiating and dispute resolution skills • Ability to make well founded decisions on a range of complex issues • An understanding of commonly used programme techniques • Excellent oral and written communications skills. • Highly effective time management skills • Highly effective organisation skills • Highly developed people management skills with the ability to get the best out of team members • Good IT skills • Ability to monitor complex contracts • Ability to communicate with patients and patient groups • Sound budget management skills

Essential Requirements: • An excellent understanding of the national guidance on NHS Estates & Facilities Management processes • An understanding of National NHS guidance and policy, particularly in relation to patient care and what may influence the programme. • In depth knowledge of financial management.

Desirable Requirements: IHEEM EngTech

Assessment Method: Application form

Assessment Method: Application form

Criteria for Selection: Experience Criteria for Selection: Qualifications

Criteria for Selection: Other Criteria for Selection: Qualifications

Essential Requirements: • To have significant senior experience of managing a large Estates & Facilities Maintenance Team. • To have experience of staff management • To have significant operational experience of delivery and managing a soft FM service and dispute resolution • To have a successful track record of negotiating a Estates & Facilities services contracts. • Experience of drafting papers and report writing at senior level.

Essential Requirements: • The ability to remain calm in highly charged situations • Flexibility in working practices • An ability to respond to change • Excellent written and verbal communication skills • Physically able to work from time to time in plant rooms and confined spaces

Assessment Method: Application form / interview

Assessment Method: Application form / Interview

Assessment Method: Application form



We have been ranked in the top ten trusts in the country following the most recent NHS staff survey: Working at the Trust

The role offers a salary of £89,007 to £101,812; in addition to this you will receive a High-Cost Area Supplement of 15% of your basic salary per annum, this will be between a minimum of £3,339 and a maximum of £4,256. Other benefits on offer are: • 27 days per year, increasing to 29 days after 5 years NHS service and to 33 days after 10 years NHS service • Automatic membership to the NHS Pension Scheme, one of the most generous pension schemes in the UK • Flexible working options • Access to our onsite Day Nursery • Cycle to work scheme

75% of staff said that they would recommend Kingston to others as a place to work, putting the hospital significantly above the national average for NHS Trusts.

To learn more about the benefits please click here.

When asked if they would recommend the hospital as a place to receive care, 82% of the hospital’s staff confirmed that they would, putting the Trust in the top performing group of hospitals & the second best score in London.

We celebrate the diversity of our staff and strive to be an inclusive organisation. We have a number of staff networks here at Kingston Hospital to support equality, diversity and inclusion, which you can find out more about on our Equality, diversity and inclusion page.



Apply For a confidential conversation please contact our advisors at The Management Recruitment Group: Charley McCarthy T: 020 3962 9900 Nick Coppard T: 020 3962 9900

Applications should consist of a comprehensive CV (of not more than 4 pages) and a covering

letter (of not more than 2 pages). Applications should be sent to

and Closing date for applications is 4th June 2023 Interviews will be held W/C 26th June or 3rd July 2023


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