2. Our People (20%) 2.4 Employee Experience (5%)
Rationale
To better understand the drivers that matter to the Organisation/ employees and focus our efforts on building a nurturing environment in which our people thrive.
Guiding Principles
Definitions
• The survey should be administered in an objective and transparent approach to capture employees’ genuine feedback. • The hotel leadership team is responsible for championing the initiatives in enhancing the employee experience.
1. Employee Participation
• The understanding of employee experience is via the launch of a designed survey and employee participation refers to the applicable employees who have completed the survey.
2. Improvement initiatives
• Improvement initiatives refers to intervention plan which each hotel puts in place to enhance employee experience based on the findings from the survey.
Scoring Mechanism
Measurement
For a hotel to score points in this metric:
• Employee Participation Rate = Number of employees that have completed the survey ÷ total number of eligible participating employees • Efforts to share survey results, analysis and ensure that at least 3 improvement initiatives are being planned for at hotel
a) Must attain a minimum employee participation rate of 80% b) Must communicate the survey results and provide plans to implement at least 3 improvement initiatives
Score
Attainment of (a) and (b)
5
Attainment of (a) but not (b)
0
The final data on (1) employee participation rate and (2) plans for improvement initiatives will be collected by 31 Oct 2019.
Non-attainment of (a) and (b)
0
18
Made with FlippingBook - Online Brochure Maker