2019 BSC SOP

3.6 Engineering Preventive Maintenance (2.5%) 3. Our Guests (30%)

Rationale

To ensure major Mechanical, Electrical and Plumbing (“MEP”) systems, guestrooms and kitchen equipment are well maintained to meet legal requirements, operation requirements and guest expectation. Negligence in maintenance or under-spending on maintenance is likely to result in business interruption and higher capex spend later which is not in our best interests.

Definitions

Measurement

1. Annual Critical Preventive Maintenance This is critical requirement to ensure the major MEP systems are properly maintained to : a) High system reliability and optimum performance b) Maintain asset value 2. Comprehensive Guestroom Preventive Maintenance The Guestroom Preventive Maintenance (“PM”) is essential to maintain all the operating conditions in guestrooms are working properly towards achieving guest comfort and enhance guest experience.

As displayed in the PM Apps by year end, the respective completion rate in % for:

1. Annual Critical Preventive Maintenance (target 100% completion) 2. Comprehensive Guestroom Preventive Maintenance (target 85 - 100% completion) 3. Kitchen Equipment Preventive Maintenance (target 100% completion)

Scoring Mechanism

Scenario

Score

1. Annual Critical Preventive Maintenance: 100% 2. Kitchen Equipment Preventive Maintenance: 100% 3. Comprehensive Guestroom Preventive Maintenance: 100% 1. Annual Critical Preventive Maintenance: 100% 2. Kitchen Equipment Preventive Maintenance: 100% 3. Comprehensive Guestroom Preventive Maintenance: above 85% Hotel achieve at least any 2 of the below 3 criteria : 1. Annual Critical Preventive Maintenance: 100% 2. Kitchen Equipment Preventive Maintenance: 100% 3. Comprehensive Guestroom Preventive Maintenance: above 85%

3. Kitchen Equipment Preventive Maintenance This is essential in order to:

3

a) Prevent Fire Hazard and safety issues b) Prevent SFSMS and hygiene issues c) Meet legal compliances

2

4. Preventive Maintenance Apps The scope of preventive maintenance works for the above categories will be listed in the preventive maintenance apps. DOEs will be able to update the system when works are completed and a monthly report will be provided for ease of tracking progress.

1

0

Otherwise

All final data to be collected by 31 Oct 2019.

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