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Christchurch City Council Public Sector | APJ SAP S/4HANA, public cloud SAP Business Technology Platform

Public Sector

Christchurch City Council is the local government authority for Christchurch, New Zealand. The vision for the Council’s digital strategy will strengthen the city’s resilience to future challenges.

SAP Commerce Cloud, citizen engagement accelerator | SAP Customer Data Cloud SAP Service Cloud

$20M in 5 Years Estimated savings moving to end-to- end digital processes with SAP 1,608 Hours Saved in 6 Months Time saved with improved processing of Land Information Memorandum (LIM) requests 96% Online Requests By introducing digitized processes

Headquarters New Zealand

Products Local government authority in Christchurch, New Zealand

Web Site ccc.govt.nz

Featured Partner DXC Technology

Business Challenges • Customer request and asset management systems were end-of-life and could not be extended to meet changing needs or new legislative requirements • Multiple point solutions and a lack of integration made customer service processes lengthy • Improvements to service delivery times were challenged due to a lack of automation and reliance on spreadsheets Customer Benefits • Upgrading SAP S/4HANA increased performance and gave Council greater disaster recovery capability for improved resilience • Moving from analogue to digital processes is estimated to save Council around $20m over five years • Automation of routine processes allowing Council to refocus resources in areas where personal interaction is more valuable • Citizens are using the Citizen Portal to quickly and easily interact with the Council to report issues, request services (both no charge and paid) and pay invoices

“The Council has transformed back-office processes by moving to a cloud-based, standardized ERP system to leverage the extensive capabilities of SAP Customer Experience solutions.”

Christchurch City Council

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