SAP Commerce Cloud Value Stories

Alfanar Industrial Manufacturing | EMEA SAP Commerce Cloud SAP Sales & Service Cloud SAP ERP | SAP ECC SAP Integration Suite | SAP Analytics Cloud

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Industrial Manufacturing

As an Independent Power Producer, Alfanar develops, constructs, operates and maintains utility scale power projects across diversified technologies such as Solar PV, Solar CSP, Wind, Grid connected Captive, Biomass, Hybrid, Energy Storage, Waste to Energy and Independent Water and Power projects.

+5X Sales Orders Increase compared to 2022 +150% Increase In business transactions 24/7 Availability With high distributor satisfaction

Headquarters Saudi Arabia

Products Manufacture of voltage electrical construction products

Web Site

Featured Partner Deloitte

alfanar.com

Business Challenges • Customers are primitive and old-fashioned traders. Also, there is no professional B2B websites among electrical competitors. • The demand for electrical products and components is continually growing, particularly with the rise of renewable energy systems and electric vehicles. • Implemented loyalty programs and incentives to retain existing customers. Provide excellent customer service to enhance satisfaction and loyalty. Customer Benefits • E-commerce offers distributors the convenience of placing orders from the comfort of their locations. This can be particularly beneficial for individuals with mobility challenges, contributing to social inclusion and accessibility. • Integrated Ecosystem: SAP Commerce Cloud provides a unified platform that integrates with various SAP solutions, creating a cohesive ecosystem. This integration streamlines processes and improves data consistency across different departments.

“E-commerce is the powerful means to connect the distributors trade with trust.”

Ahmed Al Hmmady Manager Applications & Digital Solution Alfanar

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