Leadership Brochure

Appointment of The Director of Digital Strategy & IT Services and Chief Information Officer Leadership

It’s the Keele difference.




How to Apply Terms of Appointment Organisational Structure Academic Structure Administration Structure Mission,Vision,Values Strategic Aims

Introduction FromTheVice-Chancellor The Role Keele Statistics Background

An Education That Inspires Living and Working at Keele Person Specification



Introduction From The Vice-Chancellor Thank you for your interest in the role of Director of Digital Strategy & IT Services and Chief Information Officer at Keele University. Keele has ambitious plans for its future growth and

Our Professional Services staff are committed to delivering an exceptional student experience and to supporting quality research. The Director of Digital Strategy & IT Services, reporting to the Vice-Chancellor and as a member of UCE, will lead a skilled and talented team, building on existing high performance and working in close partnership with other Directorates, Faculties, students and external partners. As we look ahead to 2020 and beyond, Keele will be a University characterised by ‘aspiration and ambition’ – an aspirational destination for students and staff. The Director of Digital Strategy & IT Services will play a full role in enabling this vision. If you believe that you have the experience and qualities to be part of the leadership of the University through its next period of development and growth, then I hope that you will pursue this opportunity.

development, building upon its reputation as a research- led campus University with a broad academic base. We are large enough to have high impact and profile, but small enough to sustain our commitment to community and individuals. Whilst being rooted in its locality, the University is international in outlook and character and in the reach and impact of its education and research programmes. The Director of Digital Strategy & IT Services and Chief Information Officer is a new role, established to develop and deliver our digital strategy, underpinned by efficient and effective IT services and to enable a more effective and secure approach to the use of our corporate information and the systems which deliver it. The role will provide leadership and vision in the implementation of a transformational digital strategy for the University to meet the needs of learners, teachers, researchers and professional services in the 21st century, working across the institution and as part of its senior leadership team.

Professor Trevor McMillan Vice-Chancellor



The new Director will assume responsibility for IT Services, the Library, Learning Technology and Information Security. The post holder will bring to the University their substantial technical IT skills and knowledge to underpin and support these functions alongside the proven leadership skills to deliver digital transformation. A key strategic development priority will be to develop and implement the University’s digital strategy to nurture, grow and embed digital culture throughout the University, working in partnership with the University’s academic leadership. The Director reports to the Vice-Chancellor as a member of the University Executive Committee. They will develop and maintain effective relationships with all members of the Executive Committee and principal academic and professional service leaders. They will engage with heads of relevant Directorates at other institutions as appropriate and remain abreast of key developments in the sector. The Director will be responsible for a turnover of circa £4 million. The Role The Director of Digital Strategy & IT Services and Chief Information Officer

Main Tasks and Accountabilities: • As a member of the University Executive Committee, support the Vice-Chancellor and senior colleagues in developing the strategic direction of the University and ensure that the Digital Strategy delivers appropriate services to support the delivery of that University Strategy. • Develop, deliver and support integrated IT, Library, Learning Technology and Information Security services and ensure the ongoing development of these capabilities within the University in line with University strategy. • Hold responsibility for the technical architecture that supports the University business structures and processes. • Lead the implementation of strategic systems implementation and digital projects. • Actively manage the University’s relationships with infrastructure suppliers to improve the delivery of best value services. • Ensure that the University’s libraries and learning facilities are developed and managed to the highest standard and those academic information resources available for students and staff meets changing user needs. • Ensure that effective information management solutions are developed and delivered to maximise performance across all data- reliant University activities.

• Implement effective systems and governance to ensure the University meets regulatory and legislative requirements in its management and security of information and data. • Develop clear risk management and business continuity processes as they relate to information services. • Provide expert advice and professional insight to decision-makers at all levels of the University on matters relating to information services. • Represent the University on relevant external groups and on national committees. • Ensure that investment in the existing estate and new developments optimise opportunities for IT development and VFM. • Lead the on-going development of IT and Management Information capability within the University to ensure high performing teams are in place to deliver effective and efficient services and support users. • Optimising the total cost of ownership of the technology estate recognising that value for money is paramount.



Keele Statistics

Proud to be

in the TEF Times Higher ranking of the Teaching Excellence Framework (broad-based universities) in the Teaching Excellence Framework HEFCE 2017 GOLD AWARD

of our research was classified as world-leading or of international importance Research Excellence Framework 2 014 97%

in England for Course Satisfaction Guardian University Guide, 2018 NO.1


for Student Satisfaction 2014, 2015, 2016 National Student Survey 1ST


for Affordability marbles.com 2016 1ST

of beautiful green campus 600 ACRES

for good environment on campus/around University THE Student Experience Survey 2017 1ST

In the last 10 years we have invested over £140m in our campus and infrastructure providing an outstanding student experience £140m

in the world for Green Setting

Graduate Employability

and Campus Infrastructure UI Green Metric ranking, 2017

HESA 2017 – graduates in work or further study within six months of graduation



Background Keele University is a world class campus-based University committed to providing the highest quality learning and living environment in which our students and researchers can flourish.

Keele has connections across the globe. The University is in contact with more than 43,000 of its alumni in 139 countries. This global network includes senior diplomats and politicians, leading business people and officials in international NGOs, such as the UN. Our research is also increasingly international in its partnerships, with strong links in every continent. On campus there is a truly international flavour, as the diversification of our student population now sees more than 120 countries represented at Keele. The University is committed to honouring its heritage of “a University within North Staffordshire for the advancement of Knowledge, the diffusion and extension of Arts, Sciences and Learning, the provision of Liberal, Professional and Technological Education”. Our links with the region have seen significant growth in recent years, developing the New Keele Deal, unlocking £70m of investment into exploiting the potential of our extensive world-leading research and facilities. With our integrated Science and Innovation Park, we are committed to helping to tackle low productivity and grow a positive culture of innovation and research within tour region.

Keele also has high quality teaching; recently assessed as ‘Gold’ in the Teaching Excellence Framework. Keele was the first new post-war UK university of the 20th Century and exemplified the innovation and idealism of the post-war generations, offering bold alternative visions for Higher Education. The University College of North Staffordshire was founded in 1949 and received its Royal Charter as the University of Keele in 1962. There was a deliberate aim to break away from the pattern of the specialised honours degree, avoiding as far as possible the divisions between different branches of study. Whilst there have been changes, the coherence of Keele’s academic vision remains. One third of our current students still study two subjects to honours level. The most recent REF classified 97% of the University’s research as world-leading or of international importance. The innovations and discoveries of Keele academics are key contributors to wider social and global issues, and it is important to Keele that our educational delivery is research-led.

The University makes a unique contribution to higher education in its continued commitment to encouraging interdisciplinary and multidisciplinary education and research. Keele offers distinctive educational programmes and a learning environment that enables our students to make the most of their time at university. As a result, Keele students are among the most satisfied in the country. Keele is currently the top ranked university for student satisfaction (NSS Survey 2014, 2015 and 2016) and Keele graduates are highly prized for their flexibility of thought and the maturity of their social skills. The University has one of the best graduate employment rates in the UK, clearly evidencing that our students achieve their potential. Keele remains in the UK top ten for student employability, with 97.5% of students who graduated in 2016 finding full-time employment or further study within six months.

10,000 students and 2,000 staff living and working on campus



An Education that Inspires Keele offers distinctive programmes and a learning environment that enables our students to make the most of their time at University.

We have extensive outreach and widening participation activity, including being lead institution of one of the 29 HEFCE-funded NCOP schemes; Higher Horizons+. Colleagues across the institution work with thousands of school-aged students, their parents and teachers, giving guidance on higher education choices and delivering aspiration-raising activities both on and off campus. The campus offers a wide range of co-curricular activities which are an important part of our broad degree offering, which extends far beyond the boundaries of the classroom. With 10,000 students and 2,000 staff living and working on the Keele campus, we are the size of a small town. We have a strong postgraduate community, and have a clear strategy to grow both postgraduate taught and research student numbers. Our postgraduate research numbers have grown significantly over the last 5 years.

The University is justly proud of its students and alumni, who set themselves ambitious goals as they seek to make a positive impact on the world around them. Our students voted Keele top of the NSS Survey for three consecutive years (2014, 2015 and 2016) and our teaching has been ranked as ‘Gold’ in the Teaching Excellence Framework. We are committed to providing opportunities for all those who can demonstrate the determination to succeed at the University irrespective of their family circumstances or background. We offer our students a supportive community and provide financial support when appropriate through generous bursaries and scholarships. Originally a University that offered only interdisciplinary options and an integrated Foundation Year, we have now evolved into an institution where a third of our students continue to study two or more disciplines to completion. We have maintained a thriving Foundation Year, providing pathways to inspirational education that we are proud to offer. Our programmes are innovative, inspirational and delivered by exceptional staff, with outstanding commitment to high-quality education provision and student-centred experiences.



Living and Working at Keele

Nestled in 600 acres of countryside in the heart of the UK, many of our students and a number of our staff live, as well as study and work here: boasting a big campus but a small and cosmopolitan community.

Within a short distance of campus, there are activities and opportunities to suit all ages and interests. From monkey forests to theme parks, boutique shops to high-street brands, entertainment complexes to some of the most beautiful landscapes in the UK; our location suits all individuals. For families we can boast some excellent Schools and Colleges in our vicinity, an exceptional hospital and healthcare service and many vibrant sporting and community social opportunities.

Close to rural Cheshire, Shropshire, and Derbyshire, the University is located in an ideal position, less than an hour from Manchester, Birmingham and Chester and within 1.5 hours of London on the train. The historic market town of Newcastle-under-Lyme is Keele’s nearest municipality, surrounded by a number of charming villages and hamlets. The vibrant and multicultural city of Stoke-on-Trent is less than 6 miles away from campus, providing cultural and social entertainment in the midst of its prestigious potteries heritage. In recognition of its engaging cultural scene, Stoke-on-Trent was submitted as one of the nominations for the City of Culture 2021.

It’s the Keele difference.



Person Specification Director of Digital Strategy & IT Services and Chief Information Officer



Person Specification

Candidates will be able to demonstrate evidence of the following skills and competencies:

Leadership and vision: ● Excellent leadership skills and organisational sensitivity, with a capacity to lead and influence change in a complex organisation. ● Demonstrates the ability to generate ideas and to inspire and excite all and varied groups of stakeholders with regards to developments and opportunities relevant to the University’s vision and strategic ambitions. ● Understanding and appreciation of academic structures, culture, ethos and activities of a University, with an ability to apply best digital strategy practices from other cultures to a University environment. ● An ability to engage and influence academic and professional support staff in relation to key developments and opportunities. Experience: ● Experience and extensive knowledge of leading information services with a diverse range of technical and generalist stakeholders. ● Experience of delivering digital and information strategy in the context of a consumer-led environment. ● Experience of leadership and management of people, performance and resources in a large, complex organisation. ● Experience of developing and implementing

Effectiveness in driving change and strategic activity: ● Proven record of successful leadership through transformational change, through the broad field of digital and information services. ● Proactivity and managerial acuity in order to identify, gain approval for and set in motion key projects which will be of significant benefit to the University. ● Management of major projects with an organisation-wide impact and complex development and implementation plans. Proven capacity to bring large and successful projects to a successful conclusion. ● An affirmative approach, reinforced by high levels of energy and a personal commitment to problem solving. Technical Delivery: ● Strong IT technical ability, to provide credible leadership across the information services domain, supported by a comprehensive knowledge of information technology best practices, processes and future direction. ● Experience and knowledge of developing progressive information systems in an academic information context. ● An understanding of benchmarks for information technology infrastructure against which to ensure fit-for-purpose delivery in a progressive environment and to ensure the effective and efficient use of the University’s information infrastructure and resources. ● Professional credibility based on a strong technical background that includes software development, infrastructure services and architecture.

Strong managerial aptitudes and personal qualities: ● Well-developed decision-making and influencing skills ● A high level of personal credibility and assuredness, allied with an ability to deal sensitively with conflict. Highly developed interpersonal, networking, advocacy and strategic influencing skills. ● A people-person, who recognises and understands how individuals and groups relate to digital tools and data and uses this to inform strategy. ● Evidence of ability to prioritise effectively, and to work under pressure and to tight deadlines. ● Personal strength of character, with a commitment to transparency and fairness. ● Resilient and energetic. Self-motivated and results-orientated. ● Consultative, able to work collaboratively while providing constructive challenge and holding senior managers to account. ● Strong oral and written communication skills, with a confident and engaging presentation style. Qualifications: ● Professional qualification / relevant degree, supported by extensive relevant experience.

The Director of Digital Strategy and IT Services is a leading digital enabler, who is capable of providing technical and technological leadership and building institutional confidence in digital delivery at Keele. We are seeking an individual with considerable experience of successfully presenting strategy and implementation reports at main board level and converting that strategy into transformational delivery with keen emphasis on demonstrating value for money.

integrated supporting strategies for technology, information and learning support services.



How to Apply

Terms of Appointment

For a confidential discussion to learn more about the role and opportunity please contact the University’s appointed recruitment partners Sian Gardiner and Ben Duffill of The Management Recruitment Group . Sian Gardiner

The successful candidate will be expected to take up the post of Director of Digital Strategy and IT Services as soon as is reasonably possible. The University will offer a salary fully commensurate with the significance of this appointment.

T: 0208 892 0115 M: 07932 717 458 E: sian.gardiner@mrgpeople.co.uk Ben Duffill T: 0207 959 2368 M: 07976 125 010 E: ben.duffill@mrgpeople.co.uk

Applications should consist of a comprehensive CV (of not more than 4 pages) and supporting cover letter (of not more than 2 pages) outlining key matching experience and rationale for applying for the post. Applications should be sent to sian.gardiner@mrgpeople.co.uk cc ben.duffill@mrgpeople.co.uk The closing date for applications is 15th April 2018 . Following the closing date, applications will be reviewed and The Management Recruitment Group will undertake preliminary meetings with selected applicants during the weeks commencing 30th April and 7th May. Panel interviews at Keele University will take place on Thursday 31st May 2018 . Keele University values diversity, and is committed to ensuring equality of opportunity. The University welcomes expressions of interest and applications from candidates from all communities and a diversity of backgrounds.



The Senate, which is chaired by the Vice-Chancellor, including ex-officio members, elected members and student members, is the principal academic authority of the University. It oversees academic management, including the curriculum and the maintenance of academic standards. The Vice-Chancellor is the principal Executive Officer of the University. The senior executive group within the University is referred to as the University Executive committee (UEC) and is responsible for strategic development and operational management of the University. Membership of all three committees is shown below.

The day-to-day governance of the University is the responsibility of the Council, which comprises 22 members, the majority of whom (14) are lay members drawn from industry and the community. The remaining members, are drawn from the academic and professional support staff and the Presidents of Keele Students’ Union and the Keele Postgraduate Association. The Council meets five times per annum chaired by the Pro-Chancellor, and ‘governs, manages and regulates the finances, accounts, investments, property, business and all affairs whatsoever of the University’.

Organisational Structure

University Executive Committee




Deputy Vice-Chancellor and Provost Pro Vice Chancellor and Dean of the Faculty of Medicine and Health Sciences Pro Vice-Chancellor and Dean of the Faculty of Humanities and Social Sciences Pro Vice-Chancellor and Dean of the Faculty of Natural Sciences Pro Vice-Chancellor (Research and Enterprise)

Pro Vice-Chancellor (Education) Pro Vice-Chancellor (Students)

Academic Registrar and Director of Student and Academic Services

Chief Financial Officer


Director of Estates and Development

Director of Human Resources

Director of Marketing and Communications Director of Research, Innovation and Engagement Director of Digital Strategy and IT Services

Dean of Internationalisation

Secretary to Council



*Co-opted/in attendance





FACULTY OF MEDICINE AND HEALTH SCIENCES Pro Vice-Chancellor and Dean: Professor Pauline Walsh

FACULTY OF HUMANITIES AND SOCIAL SCIENCES Pro Vice-Chancellor and Dean: Professor Shane O’Neill


Academic Structure

Pro Vice-Chancellor and Dean: Professor Jonathan Wastling


School of • Health and Rehabilitation • Medicine • Nursing and Midwifery • Pharmacy Research Institute for • Primary Care and Health Sciences • Science and Technology in Medicine • Applied Clinical Sciences

School of • Computing and Mathematics • Life Sciences • Psychology • Chemical and Physical Sciences • Geography, Geology and the Environment Faculty Research Office

School of • Humanities • Keele Management School • Law • Social Science and Public Policy • Politics, Philosophy, and International Relations Faculty Research Office • Research Institute for Social Inclusion






VICE-CHANCELLOR Professor Trevor McMillan



MARKETING AND COMMUNICATIONS Lorraine Westwood (Director) To develop strategies for marketing and recruitment to underpin the University’s strategic objective to increase its market share in international and domestic markets and to enhance the University’s profile

• Planning and Timetabling • Admissions and Immigration Compliance • Student Records and Examinations • Governance and Quality Assurance • Student Appeals, Complaints and Conduct • Student Services Centre • Counselling and Mental Health Support • Disability and Dyslexia Support • Faith and Chaplaincy Services STUDENT AND ACADEMIC SERVICES Helen Galbraith (Director) Oversees and supports strategic and academic planning, admissions and student administration, governance and quality management, and student support, welfare and wellbeing.

HUMAN RESOURCES Rachel Adams (Director) Strategic responsibility for HR

RESEARCH, INNOVATION AND ENGAGEMENT Dr Mark Bacon (Director) Oversee strategic partnership development and manage services relating to research,


FINANCE Paul Buttery (Interim Director) Oversees the financial management of the University


INSTITUTE FOR INNOVATION AND ENHANCEMENT IN TEACHING AND LEARNING Professor Raphael Hallett (Director) Supports the delivery of academic innovation, enhancement and

Administration Structure

(Director) Supports

Digital Strategy and IT and Chief Information Officer)

the strategic development of the estate

enterprise, information services and the University Science Park

support across the University

• IT Services • Information Technology Services • Management Information Services • Telecommu- nications • Audio Visual Services • Campus Library • CEC Health Library

• Student Recruitment and outreach • International Recruitment and Development • Educational Partnerships • Widening Participation • Marketing, PR and Stakeholder • Communications • Market Insights • Brand and Reputation

• Human

• Research and

• Finance Reporting • Payroll and Pensions

• Estates Planning, Policy and Strategy • Energy and environment • Environmental Sustainability • Student Services (including sport) • Retail and Catering • Keele Events and Conferences • Facilities Management • Grounds Maintenance • Security • Portering and Post • Capital Projects • Parking, Travel and Transport • Waste Management

• Learning Support • Learning and Professional Development • Technology Enhanced Learning • Careers and Employability

Resources • Organisational Development • Occupational • Equality and Diversity • Staff Development • Keele Day Nursery

Innovation support

• Legal and Compliance • Partnership

• Income Office • Procurement • Accounts Payable • Treasury and Research Accounting

Health and Safety

Development: regionally,

nationally and internationally • Local Growth • Enterprise Services • Keele University Science and Business Park • Development and Supporter Engagement • Arts Keele




Vision Keele will be a leading campus-based university that stands out due to our unique community, our world-leading research and our broad-based education that produces graduates who have a genuine positive impact across the globe. Our research will be transformational in Higher Education and across society more broadly, and we will be internationally recognised for our professionalism, collegiality and environmental sustainability.

Values Observing Keele’s founding ethos of ‘the pursuit of truth in the company of friends’, the University is committed to: • the transformative capacity of education for individuals, communities and society; • equality of educational opportunity; • advancing knowledge through independent research and academic enquiry; • environmental sustainability for the sake of future generations; • delivering exceptional service and experience in all its activities; • valuing the rights, responsibilities, dignity, health and wellbeing of individuals through its commitment to equality and diversity; • valuing probity and integrity in all its activities; • exemplifying the highest standards

Keele University is committed to making a difference in society by providing innovative, high-quality education for students from all backgrounds and by undertaking world-leading research that transforms understanding

and brings benefit to society, communities and individuals.

of leadership and governance in the Higher Education sector.



AIM 1 To continue building Keele as a broad-based research-led university of about 13,000 students, recognised internationally for excellence in education, research and enterprise: • Maintain a comprehensive, multi-disciplinary and sustainable portfolio. • Support and develop our staff in a culture of innovation in education and research. • Grow overall student numbers. • Increase the proportion of postgraduate students. • Grow and diversify our international student base. • Admit outstanding students from all backgrounds. • Increase the number of students taught abroad. Strategic Aims

AIM 2 Through the Distinctive Keele Curriculum, provide outstanding, discipline-based education and a unique portfolio of personal development opportunities in the context of a sector-leading student experience: • Produce students who will have a positive impact in their communities and are highly employable. • Provide multi-disciplinary opportunities and a personalised learning experience. • Be innovative in delivery and approach. • Provide a highly supportive environment and experience for students on all programmes from all backgrounds. • Deliver Keele curricula overseas through strong, high quality partnerships. • Continue to deliver the highest quality student experience.

AIM 3 To deliver international excellence and impact in focussed areas of research: • Be a centre of world-leading excellence in focussed research areas and have an international profile in all disciplines. • Provide a supportive environment for all research active staff. • Enlarge our Postgraduate Research community. • Maximise impact and realise social, economic, health, environmental and cultural benefits of the research we do. • Build key research partnerships. • Appoint, develop and retain outstanding researchers. • Be a top quartile research university in REF 2020.

AIM 4 To contribute positively to the society, economy, culture, health and well-being of the communities we serve: • Develop partnerships with business and industry. • Collaborate with local communities, enterprise and the Third Sector. • Develop the University as an integrated innovation campus. • Increase the number of people who come onto campus for Continuing Professional Development. • Provide a supportive environment for Knowledge Exchange. • Actively promote the involvement of students and graduates with our collaborations and relationships, in part, through collaboration with the Students’ Union.

AIM 5 To promote environmental sustainability in all that we do: • Continue to improve the environmental sustainability of the University through campus developments, carbon reduction and the impact of University operations. • Have world-leading research in environmental  sustainability. • Educate our students on environmental issues and provide opportunities for them to put strategies into practice. • Provide leadership in application and implementation of environmental sustainability. • Be sector-leading in environmental education and engagement with business, external organisations and communities.

AIM 6 To transform how we work to ensure the University’s development is sustainable and delivers world-leading teaching and research: • Maintain financial sustainability and build revenue reserves. • Provide staff and students with excellent, innovative and reliable information technology and resources. • Develop the estate to meet the future education, research, academic and social needs of the University in the medium and longer term. • Strengthen the University’s reputation and the Keele brand. • Further develop a collegial and creative working culture to promote success, efficient services and a sense of inclusivity and shared ownership.

Keele University, Keele, Staffordshire, ST55BG keele.ac.uk

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