Assistant Director Campus Services - QMUL

Assistant Director of Campus Services Candidate Information Pack


• Message from the President and Principal

• About Queen Mary, University of London

• The role of Assistant Director of Campus Services

• Job Description and Person Specification

• Benefits

QMUL is a unique, world-class global University with a long, proud and distinctive history. As one of the UK’s leading research-focused higher education institutions, we have more than 32,000 students, 4,500 staff and an annual turnover of £535m.

• Further Information and How to Apply

Message from the President and Principal

Thank you for your interest in this role and in Queen Mary University of London. Working at Queen Mary means being part of a unique, world-class global University with a long, proud and distinctive history.

Working at Queen Mary means being part of a unique, world-class global University with a long, proud and distinctive history.

Our founding institutions, the London Hospital Medical College, St Bartholomew’s Medical College, Westfield College and Queen Mary College, were founded to provide hope and opportunity for the less privileged and otherwise under-represented. Today, we remain true to the vision of our founders by continuing to improve lives locally, nationally and internationally through the seamless combination of our world-leading strengths in education and research. The Queen Mary community – our staff, students and alumni – is the heart and soul of our University. We are proud to provide an inclusive and nurturing environment so that staff and students from all backgrounds can develop, flourish and achieve their full potential.

I look forward to welcoming you to our unique University and working with you to realise our ambitions.

Professor Colin Bailey, President and Principal

Welcome to Queen Mary University of London

High-quality learning experience

Queen Mary, University of London is one of the UK’s leading research-focused higher education institutions. With around 32,000 students on Degree Courses, 4,500 staff and an annual turnover of £535m, we are one of the biggest University of London colleges.

Queen Mary offers students a stimulating, supportive and high-quality learning experience, with teaching inspired by our world-leading research.

We teach and research across a wide range of subjects in the humanities, social sciences, law, medicine and dentistry, and science and engineering.

The University has invested in new facilities over the past five years to offer its students an exceptional learning environment. Recent developments include the £39m Graduate Centre, providing 7,700 square metres of learning and teaching space, and the new Dental Hospital, home to the Institute of Dentistry, the UK’s first new dental school in forty years. Future developments include the planned new school of Business and Management (7,000 square metres).

Based in a creative and culturally diverse area of east London, we are the only London University able to offer a completely integrated residential campus, with a 2,000-bed award-winning student village at our Mile End home. Queen Mary is a leading research-intensive university with a difference – one that opens the doors of opportunity to anyone with the potential to succeed. It is a unique place of world-leading research and unparalleled diversity and inclusivity, that lives and breathes its history and heritage and is embedded in the communities it serves.

Estates & Facilities

The Estates and Facilities Directorate is responsible for planning, creating and operating a world- class Estate, Facilities and Commercial Services. The Queen Mary Estate currently provides over 230,000M2 of academic and residential accom- modation on three main campuses at Mile End, Whitechapel and Charterhouse Square, with fur- ther property holdings at West Smithfield, Lincoln’s Inn Fields and Dept W. As part of the QMUL’s ambitious Strategy 2030, extensive focus will be placed on enhancing, growing and better utilis- ing the Queen Mary estate portfolio to create a physical environment that supports our position as an inclusive, world-class university. The Queen Mary 2030 Strategy sets out an ambitious growth vision for the next 10 years. The strategy is underpinned by a suite of enabling plans. The Infrastructure enabling plan combines the direction of travel for both the Physical and Digital Estate. The joint investment programme is in excess of £1Bn.

Key facts

• Our history dates back to 1785, with the founding of The London Hospital Medical College, England’s first official medical school. • We are a Russell Group university, operating across five campuses in London and at sites across Europe and Asia. • We are ranked 14th in the UK and 117th in the world by the Times Higher Education (THE) World University Rankings. • Our annual income is £535.3m, of which £113.3m is research income.

Our strategy 2030

In 2019, Queen Mary University of London launched a bold new Strategy with the vision to open the doors of opportunity. By 2030, we will be the most inclusive university of its kind, anywhere. We are doing this by building on our existing cultural diversity to create a truly inclusive environment, where students and staff flourish, reach their full potential and are proud to be part of the University. Continuing our long tradition of commitment to public good, we will generate new knowledge, challenge existing knowledge, and engage locally, nationally and internationally to create a better world.

We are proud of the difference we can all make when we work collectively. We are ambitious , fostering innovation and creativity, disrupting conventional thought, and responding with imagination to new opportunities. We are collegial , promoting a strong community through openness, listening, understanding, co-operation and co-creation.

We are ethical , acting with the highest standards, and with integrity, in all that we do.

We have five core values that will help us to reach this goal:

We are inclusive , supporting talented students and staff regardless of their background, and engaging with our local and global communities.

To enable our staff to flourish and to reach their full potential throughout their employment at Queen Mary, we offer a range of benefits.

Duties and Responsibilities

Job Description

Assistant Director of Campus Services & FM Estates and Facilities Director of Campus & Commercial Services 8 Permenant Mile End, Whitechapel & Charterhouse Square Campuses Professional Services: Senior Management

Job Title: Department Reports to: Grade: Appointment period: Current Location: Work Activity Type:

Job context The Assistant Director of Campus Services will own the service delivery of Campus & Facili- ties Management services across the 5 London campuses a need for strong operational leader- ship on campus, liaising with a wide selection of stakeholders. Job purpose The Assistant Director of Campus Services & FM will lead soft services on campus, be the internal client for hard services delivery and the key estates lead engaged with all stakeholders across the campuses, ensuring that in scope services are delivered to the agreed service lev- el standards. The post holder will develop ef- fective working relations with staff at all levels across estates & facilities, faculties, partners and suppliers to ensure the smooth running of EAF operations and associate services. Main duties and responsibilities • To oversee the campus operations function across Mile End, Whitechapel, Charter- house Square, West Smithfield, Lincoln’s Inn and Chislehurst to include academic and residential cleaning, grounds maintenance, post room, waste, portering, in scope con- tractor management and site health & safe- ty. • To line manage the Operations Manager Mile End and the Operations Manager FMD on their daily tasks on campus. • To work closely with the Assistant Director Engineering & Estates Management, on the deliovery of mechanical and electrical ser- vices to the Mile End Campus. • To work closely with the Assistant Director Security & Head of Security on the delivery of security services on the Mile End campus to ensure safety and security are a high pri-

ority. • To work closely with commercial services and residences on the delivery of house- keeping services during the summer post from move-out in June to move-in in Sep- tember. • To communicate with the stakeholders on the Mile End campus on a regular basis through 1-2-1 stakeholder meetings, group email and campus open forums once a quarter each year. • To be undertake any strategic project man- agement activity on behalf of the Director Campus & Commercial Services. • To ensure that all of the FM teams are in- vested in through reviews, training, team talks and events to make them aware of the up to date business plans. • The post holder is expected to comply with all Health and Safety policies and proce- dures and to ensure that all activities are undertaken in a safe manner. The above list of responsibilities is not exhaus- tive and the jobholder may be required to un- dertake other duties commensurate with the level of the role, as reasonably requested by their line manager. This job description accu- rately reflects the duties and responsibilities of the role at the time the job description was written. These duties and responsibilities may change over time without significantly impact- ing on the character of the role, the overall lev- el of responsibility, or its grade. Depending on strategic or operational needs, the jobholder may in the future be required to work for an- other existing or new organisational unit and/ or at a different site within Queen Mary. This may be on a temporary or indefinite basis and may involve a change in line management and / or regularly working at more than one site.

Person Specification

For additional information on both visa sponsorship and non-sponsorship visa routes, please visit the UK Visas and Immigration website: Academic Technology Approval Scheme (ATAS) Academics and Researchers applying for Skilled Worker visas and Sponsored Researchers applying for Government Authorised Exchange visas who will be undertaking research activities, at PhD level or above, in the one of the ATAS listed subject areas will be required to obtain an ATAS certificate before they can apply for a visa to work in the UK. Exemptions will exist for nationals from the EEA, Australia, Canada, Japan, New Zealand, Singapore, South Korea, Switzerland and USA and those applying for Global Talent Visas. For further information on this, please visit the UK Visas and Immigration website: uk/guidance/find-out-if-you-require-an-atas-certificate

This lists the essential and desirable requirements needed in order to perform the job effectively. Candidates will be shortlisted based on the extent to which they meet these requirements.

Qualifications • Educated to degree level

Experience/Knowledge • Substantial experience in the facilities / estates management • Extensive knowledge of health & safety in the workplace • Experience of dealing with a wide range of diverse stakeholders • Comprehensive understanding of the Higher Education sector • Experience in handling difficult situations with tact and sensitivity. • Experience of scale with multiple buidings and teams

Skills/Abilities • Ability to manage people effectively. • Ability to create lasting business realtionships with stakeholders. • Skilled at anticipating events on campus that could impact operational delivery • Excellent organisational skills with the ability to balance competing pressures, deadlines and de- mands. • Strong interpersonal skills and proactive approach. Other • Self-motivated and acts on own initiative. • Able to build and maintain relationships, develop networks and interact with senior members of the University, and external partners. • Able to work independently, and as part of a team. • Adaptable, flexible and able to cope with uncertainty and change. Professional calm and efficient manner. • The ability to meet UK ‘right to work’ requirements.* * The University has a legal responsibility to ensure that all potential employees can provide documentary evidence of their legal right to work in the UK prior to commencing employment. Candidates shortlisted for interview will be ask to bring their passport or another acceptable form of evidence to verify their right to work. Visa Sponsorship For those who do not have a right to work in the UK, the University is a UKVI licensed sponsor and is able to issue a Certificate of Sponsorship (CoS) to successful candidates who are offered skilled roles and meet the eligibility criteria. The CoS enables candidates to apply for a Skilled Worker visa. Further information on the Skilled Worker visa can be found via: Global Talent Visa Route The Global Talent visa is an alternative route to sponsorship, directly applied for by the applicant. It is open to those wishing to work in the UK and who are a leader or potential leader in the fields of academia or research, arts and culture, and digital technology. Further information on the Global Talent Route can be found via:

Equal Opportunities


Family and Work Life Balance • Annual Leave: The full time annual leave enti- tlement is 30 working days* (plus bank holidays). Additionally staff are entitled to paid holidays on four other days when the university closes. • Queen Mary provides a range of family friendly policies for maternity, paternity, adoption, fertili- ty and shared parental leave above the statutory minimum arrangements. • Nursery: There is a nursery on site at the Mile End Campus called Westfield Nursery. Staff can enrol their children here at a discount of approx. 10%. Health and Well-being • Onsite Gym – discounted for staff • Running Club • Vegetable garden for grow your own • Counselling Service and full occupational health • Cycle to work scheme • On site eco friendly store

from households where the household income, as assessed by Student Finance England, is less than £15,000. We attract a lot of local students, owing to our strong relationships with schools in the surrounding boroughs, coupled with a strong reputation for inclusivity. 37 per cent of our students commute to our campuses daily. Our staff body is also diverse and is drawn from over 162 countries. Inclusivity is one of our fundamental core values at Queen Mary: it is intrinsic to who we are. Our diversity of cultures and backgrounds is key to the vibrancy of our community and to the knowledge and ideas we are able to generate and pass on; without that diversity, we would not be who we are. We are extremely proud that we attract such a diverse staff and student body, and are fully committed to providing an environment where everyone is supported to flourish and fulfil their potential, irrespective of their background. To be truly inclusive requires sustained, proactive, hard work, and we know there are areas where we have work to do. Our core objectives are focused on reducing the BAME attainment gap and increasing the proportion of female and BAME staff at the higher grades, both for academics and for Professional Services. We are looking to see how we can ‘hard-wire’ inclusivity throughout all our policies and practices: we do not see this work as belonging to one team or unit, but rather as being embedded in all that we do. Being inclusive makes us better at everything we do, it improves our daily lives and the delivery and impact of our work.

Queen Mary University of London is a Russell Group University with a difference. Our vision is to be recognised across the world as the most inclusive research-intensive University. We will strive to achieve that goal. To all the communities at Queen Mary, inclusivity is key to who we are and to achieving all our ambitions. We are a multi-faculty institution teaching undergraduates and postgraduates across all the major disciplines. We offer more than 280 undergraduate courses. We have world- leading research across disciplines and were ranked 5th in the UK in the last Research Excellence Framework (REF) for the quality of our research outputs, and continually challenge ourselves to ensure we have an environment where everyone feels included and can flourish. We are very proud of our teaching and learning and were awarded a ‘silver’ in the Teaching Excellence Framework (TEF) (2016- 17). We are also deeply embedded in the local community and were the first UK University to be awarded an Engage Watermark Gold award for public engagement by the National Coordinating Centre for Public Engagement. Unlike many other Russell Group universities, we attract a very diverse student population. Of our 25,000+ students, over 30 per cent are from non-EU overseas countries, and 9 per cent are from the EU. Our international students are drawn from over 160 countries. 90 per cent of our home students are from state schools, 59 per cent are Black Asian Minority Ethnic (BAME), 42 per cent are the first in their families to go into higher education and over 30 per cent are

Financial • Free parking on campus

• Interest Free Season ticket loan • Free legal and financial advice

• Enhance pension and life insurance through USS, SAUL or NHS offering up to 24% employer con- tribution Development and Recognition • Employee Reward and Bonus Scheme • In- house training and development team • Personal development courses and CPD Social and Community • Networking: We offer LGBTQ+ Staff Network (QMOut), Parents & Carers Networks within the campus • Faith: There are a variety of Faith societies at Queen Mary, including Christian, Bahai, Hindu, Is- lamic, Jewish, Krishna and Sikh. To contact or join these societies, go to the St Benet’s Chaplaincy’s Faith Society page. • Free Lectures and events

Queen Mary is committed to advancing Equality, Diversity and Inclusion (EDI) and champions a number of EDI initiatives across the University. Queen Mary holds a Silver Institutional Athena SWAN award for advancing gender equality, and is also a Stonewall Diversity Champion and commits to advancing LGBTQ+ inclusion by submitting to the Stonewall Workplace Equality Index. We also offer a number of development programmes including Springboard, Aurora and B-MEntor. We are committed to championing EDI relating to all protected characteristics and other underrepresented and marginalised groups under the Equality Act 2010. We offer ‘Introducing Inclusion’ training for staff to give them an understanding of EDI related issues and provide them with the toolsneeded to champion inclusivity and embed best inclusive practice in all the work they do. EDI is built into everything we do at Queen Mary, and is championed through a well-established governance structure. If you are interested in learning more about Equality, Diversity and Inclusion at Queen Mary and how to get involved then please contact

How to Apply Applications should consist of a CV and covering statement outlining key matching experience and rationale for applying for the post. Applications should be sent to

Closing Date for Applications is Sunday 2nd April 2023.

For a confidential and informal discussion, please contact the University’s appointed recruitment Partner Michael Hewlett at The Management Recruitment Group.

Michael Hewlett | Director 07972 579 938 |

51 Eastcheap, Billingsgate, London EC3M 1JP

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