July-August 2022 flipCHART

CHART's monthly flipCHART newsletter is a quick, light, and fun read that keeps you in the know about the latest member news. #CHARTtrainers




CHART Member Jason Lyon is our 2022 Commitment to People Recipient!

The day after he turned 14 years old, Jason Lyon went to work as a dishwasher at the Common Man Family of Restaurants. Dishwasher to President – it’s a hero’s journey in hospitality that’s possible through countless hours of hard work and dedication, not to mention relishing the “ups” and learning from the “downs.”

Jason ended up spending 27 years with the Common Man (briefly interrupted in his late teen years to work as a trainer for Burger King), where he steadily rose through the ranks to be named CEO at the age of 30. His “home grown” experience there was instrumental in forming his philosophy of how leadership should support and collaborate with team members. When he made the move to Flatbread Company in 2016, he wasted no time bringing those values to life, and putting Flatbread Company on the path to be an exceptional employer of choice. A common theme in his team’s nomination form was

Jason will be honored at the Commitment to People Awards Celebration Dinner on Tuesday, August 2, during the Austin conference.

transparency. Always clear and direct, communications from Jason are rooted in creating a safe, socially responsible, and inclusive environment. There is a quote from Jason in the Flatbread

Company operations manual that commits,

“I make a promise to you that I will listen, evaluate, respond and if necessary, discuss further each issue that you present to me, and I will do so with respect.”

Continued on page 4… He has broken down communication silos among Flatbread’s regional location “Hearths,” by utilizing What’s App threads that includes all Hearth management, regional, and executive management. This ensures that the team is not chained to email, and allows issues, such as repairs and maintenance, to be solved together in real-time, and allows for increased leadership support and immediate recognition of managers.

Discover How to Effectively Crowdsource Innovative Solutions From Your Own Teams What is a Hackathon? (Besides a unique Austin Keynote)

Jamie Murdock Managing Vice President, Sales, Maritz Global Events Jennifer O’Grady Sr. Director, Experience Design, Maritz Global Events

Hackathons can produce a library of solutions and potential content that can be used throughout the year! They create a productive and safe environment to help super-charge honest conversation and idea generation around some of the most crucial topics your company is facing. While hackathons typically span a day or more, Austin participants will experience a mini-version where they will flesh out new ideas with peers while experiencing this interactive model firsthand.


July 31-August 3, 2022 JW Marriott Austin, TX

New CHART App is Available for Download! Enjoy easy access to all things CHART through a new CHART App, powered by Clowder, the #1 mobile engagement solution for association communities. This is a convenient way for you to connect with your peers in the CHART community and share with other hospitality training pros. App features:

• News Feed of current member postings • Job Board postings • Conference details and forums • Easy access to training resources

• Idea sharing through Ask My Peers • Updated events like Webinars and Regional Training Forums • Marketplace of member-recommended solutions

Partner News

PlayerLync is Back as a New Silver Partner, and Opus and Modern Training Move from Bronze Partners to Silver Partners

PresidenTalks How to Make a Bed in 6 Steps

I joined CHART when I was 11 years old. You might think I’m kidding, but when I was 11, I had an assignment in my 7 th grade English class to create a photo report on any topic I wanted. I chose to write mine on—wait for it—how to make a bed. Complete with my younger sister as the model demonstrating the steps at my direction. It’s like I was destined to someday be in a hospitality career where I would develop training programs that would teach people, among other things, how to make a bed.

Monique Donahue

I have no idea why my parents chose to stash this particular childhood gem in my memory box all those years ago, but I’m delighted that they did. Maybe the A+ I received on the report was a convincing clue to what my future held. I didn’t know it then, but it’s clear to me now that CHART was my people—at least in spirit—long before I ever knew you were going to be my people. It took me 20 years after that assignment to find this incredible organization, and in the years since, I have cherished every moment of the learning, sharing, growing, and caring that I’ve shared with all of you. It has been an absolute honor to give back with seven years on the CHART board, and as my term as your President draws to a close, my wish for all of you is that you carry the legacy forward. Learn from each other, Share your discoveries and best practices, Grow your careers, and above all, Care about each other and the world around you. And maybe encourage the people in your life who show an inclination toward hospitality training that it is the most rewarding of careers. Even if they are only in 7 th grade.

CHART Company Memberships Get New Levels, Benefits We have greatly expanded our Corporate Memberships for companies who wish to enroll 5 or more trainers with CHART! More and more, companies are sending their teams to CHART, and would like their staff to have access to the full range of CHART benefits and resources in a cost-effective way. You asked, we answered! Interested? Contact tara@chart.org for more information.

VIEW FULL PROGRAM DETAILS chart.org > Membership & Community > Corporate Memberships

Corporate Memebership Packages Integrated Benefits for Your Whole Team

Help support CHART scholarships at our annual silent auction in Austin. We are looking for gift cards, hotel stays, fun experiences, branded gift bags or baskets, beauty items, alcohol, and more. Get creative and think BIG! Who remembers some of our past items? Chad's fresh Iowa corn, speaking engagement with Jim Knight, wine tasting in Napa with John & Cindy, amazing gift cards, and much, much, more. You do not need to bring larger items to the conference if you are willing to ship them to the winner, keep in mind many people are traveling with just a carry-on. Auction items are due no later than July 27 th . Please contact Michele Lange at michele821@gmail.com with your donation item(s) and the value of your items. You do not need to be a member to donate or be present to win at our virtual auction. Call for Silent Auction Items

To get to know them a bit better, we asked them: If you could do one BIG thing (possible bucket list experience), what would it be and why? Getting to Know Your Austin Conference Team First Time Attendee Co-Director

First Time Attendee Co-Director Jason Lyon, President and COO, Flatbread Company “To finally see my all-time favorite band, U2, live in concert!!“ Hospitality Director Guy Weaver, Channel VP of Sales, National Restaurant Association “To go on an African Safari. It takes my love of the outdoors and combines it with a place that is still so wild.” Registration Co-Director James R. Frank, Area Leader of Training, Raising Cane’s Chicken Fingers “As a very Proud Marine Veteran, I would like to visit the ‘Birthplace of the United Sates Marine Corps,’ Tun Tavern in Philadelphia. During the American Revolution, a committee of the Continental Congress met at Tun Tavern to draft a resolution calling for two Battalions of Marines able to fight for Independence in the air, on land, and sea. I shamelessly want to take a selfie at the marker where the Tun Tavern building once stood.”

Patrick Yearout, Director of Innovation, Recruiting, and Training, Ivar’s and Kidd Valley Restaurants “To visit the Louvre. I’ve wanted to go there since studying it in French class back in 1982!” Facilities Co-Director Tawny Harrison, Director of Field Training, Del Taco “On a personal level, my one BIG bucket list item would be to visit every Major League Baseball Stadium and see a game with my family. On a larger scale if I could do ANYTHING to make a BIG impact, Volunteer Co-Director J ames Lee, Manager of Multimedia Design, Del Taco “Going to see Big Ben. Squirrel moment...Big Ben is actually the nickname of the Great Bell located in the north clock tower in Palace of Westminster. I've always loved English culture and history.” I would fight and support to end homelessness across the States, providing support, housing, and resources to so many that need it.” Silent Auction Co-Director Alie Gaffan, Senior Vice President of People & Culture, Pacifica Hotels “Brent, Ava, and I dream of visiting the Maldives. Completely disconnected, and close to nature. R&R at it’s finest! If our family could be there with us…even better!”

Silent Auction Co-Director Michele Lange, Director of Learning and Development, Plant Power Fast Food

“A trip to Europe following my favorite bands: U2 in Ireland, The Killers in Spain, Ed Sheeran in London, Foo Fighters in Berlin. You get the idea!”

Council of Hotel and Restaurant Trainers P.O. Box 2835 Westfield, NJ 07091 chart.org (800) 463-5918

Please send content to flipCHART Managing Editor | Lisa Marovec, lisa@chart.org Deadline is 1st of the month for the next month’s issue | Back issues: chart.org Getting to Know Your ’22-’23 CHART Board Candidates

View their Candidate Statements and Videos at chart.org > Scroll to News Members who are eligible to vote will get voting instructions on July 5 via email.

Damian Hanft Inspire Brands President Elect

Tammy Calhoun Firebirds Wood Fired Grill

Felicia White Scooter’s Coffee

Braxton Luzier Blaze Pizza, LLC

Kelly McCutcheon HiBar Hospitality

Jason minces no words when it comes to inclusivity and leading this charge. In a letter to team members about the death of George Floyd and in support of Black Lives Matter, he stated “We stand for equality, liberty, and justice for all. Stand with us; together in unity with peace and love in our hearts for each other.” In addition, he championed for the HR Manager as she created an annual unconscious bias and sexual harassment training program as well as a We Care Hotline for team members to reach out anonymously if they are feeling uncomfortable in the restaurant. Jason believes that to be an employer of choice, you have to support the team by providing best-in-class wages and benefits. Focused Human Resources initiatives over the past two years have included launching an enhanced benefits package that includes eight hours of paid volunteer time, generous paid vacation time, and premium paid holidays, such as Juneteenth, for all hourly team members. Managers can also receive up to six weeks of paid Family Medical Leave. It is not often (ever, only one other time) that a current and very active CHART member receives the Commitment to People award. From the heart, Jason, congratulations from CHART! We are so proud of your growth as a leader in the hospitality industry. Commitment to People ...Continued from Page 1

Flatbread Equal Opportunity Employer Statement At Flatbread Company, we believe that employment and advancement is based on your enthusiasm, skills and performance; not politics. Your gender, your gods, your sex life, your skin color, the fact that you're a grandparent or who you know don't make a difference to us. If you are community orientated, believe in supporting local farms, serving real food, empathetic, passionate, smart and good at what you do - come as you are! We believe diversity should be celebrated which commits us to creating a respectful, inclusive environment for all team members. If you believe as we do in a workplace that keeps each other well while renewing our spirit and doing a little something to save our planet, then apply today!

Member News

is now the Director of Training at Bonchon. Ashley Helkenn

Kendall Ware

Keith Strew

Felicia White

is now COO of In-Shape.

is now Director, Franchise Training at Scooter’s Coffee.

is now Vice President of Learning & Organizational Development at Puttshack.

Breakfast tacos are having a major moment, and that’s mainly due to the food culture that started it all in Austin, Texas. If there are two things that you are required to eat in order to claim you’ve experienced Austin’s foodie culture, it’s obviously BBQ and…Breakfast Tacos. Like rice and bread are to Eastern and Western cultures, the tortilla is an ever-present ingredient in Mexican cuisine. As such, the idea for these ingenious and convenient morning delights were born in the kitchens of immigrant Mexican families living in Texas. Today, these ‘Tex Mex’ breakfast staples often stuffed with variations of eggs, cheese, beans, potatoes, veggies or meats are a beloved tradition for kids, college students, and grown-ups alike, from all backgrounds that visit or live in the Lonestar state. If you’re a taco lover that’s coming to the CHART Conference in July, we highly suggest you check out this EATER list of the best breakfast tacos in Austin. https://austin.eater.com/maps/ best-breakfast-tacos-austin Thank you, Austin for making it okay to eat tacos for breakfast. Love, Everyone. TACOS ARE ALWAYS A GOOD IDEA.



2000 E Martin Luther King Jr Blvd

Credit @gadgetnegron

1423 S Congress Ave Credit @travellingyoungtwins

1912 South Congress Ave Credit @raeinstaingram

Pic or it didn’t happen, right? Austin may be the live music capital of the world, but the city is also known for its many iconic murals. Whether you hop in an Uber or take a stroll, make some memories with your fellow CHART conference friends this July and capture some fun (and totally Instagram worthy) moments. Here’s some of Austin’s iconic murals that are all less than 1-2 miles away from the J.W. Marriot in Austin. Want to see more? You can check out more of the city’s murals here: https://www.austintexas.org/austin-insider- blog/post/austins-best-murals/ Six Iconic Street Art Murals that we LOVE.

582 N IH 35 Frontage Rd

Credit Contiki.

Looking for this gem?

Find it @ 1415 South Congress Avenue

Kick off your CHART experience by sharing your hospitality with the Austin Community via our Service Event! SUNDAY, JULY 31 st at9AM Join fellow CHART members to help make and assemble boxed lunches for community members in need, and we’ll deliver them to a local housing organization. The assembly event will BOXED LUNCHES HELP US MAKE

take place at the JW Marriot. No Culinary Skills Required. Just a Big Heart. Sign Up: CLICK HERE - COUNT ME IN!

Foundation Communities is an Austin nonprofit committed to providing long-term, affordable housing + supportive services to families and individuals. Through their Supper Club program, volunteer groups can either deliver individually packaged meals (that will be distributed to residents) or prepare a meal that they bring onsite to sit down & share with residents.


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