CASE SCENARIOS Could This Happen In Your Program?
CASE #2 Ali is a manager at a group home. The agency revised a policy on emergency medical care, noting that staff are to call 911 first during an emergency, rather than contacting a manager or nurse. Ali printed the revised policy and placed it in the staff office with a note for staff to read and sign it by the end of the week. That evening, a person receiving services had a fever of 103 and was struggling with their breathing. Jo, a direct support staff, called Ali, the manager, who was not working at the time of the incident and did not answer their phone. Jo continued to call other agency contacts. Andie, another direct support staff, arrived on their shift, and Jo explained the situation. Andie had read the revised policy and called 911 to assist the person receiving services. The next day, Ali’s supervisor came to the home and asked Ali for the training records regarding the revised policy. Ali replied, “The training record is in the staff office; each staff member is responsible for reviewing it.” When the supervisor looked at the training record, they noticed that some staff on the shift had signed their names but did not include the date they read the policy, and other staff, such as Jo, had not signed the “read and sign” form to indicate they had read the policy.
Case Concerns Use the space below to identify the case concerns.
Spotlight on Prevention Best Practices for Training Agency Staff 13
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