Winner HIGH
2024 CHART Training
Graduation Certificates for Training Completion Submitted by: Gretchen Bartkus, Chief Operating Officer, Haven Hot Chicken
Objective
We were looking for a way to celebrate the work that new team members or leaders invest in to became masters of their craft.
Certificates celebrate masters of their craft
How it Works
We implemented graduation certificates. These are awarded to Team Members, Shift Leads, Associate General Managers (AGMs), and General Managers (GMs) when they successfully complete their training. The certificates are presented with store leadership present, and cupcakes or cake is brought in to celebrate. We even bring in balloons to make is extra special.
Results The program has fostered connections among leaders as we schedule next-level leaders to participate in the graduation ceremony. If it is a Team Member or Shift Lead, the AGM and GM are present to celebrate. If it is an AGM or GM graduating, the District Manager (DM) and senior leaders are present to celebrate.
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