Premier Customer Guide

Premier 70 Mailing items are sorted to the level which is based on postcode areas – these are called selections. The Whistl DSA Sort Database contains around 88 of these selections. 6.4 Presenting your Mailing items in Bags Bundling Mailing items • The Customer must ensure where possible that mailing items of a similar weight, shape or size are securely bundled within bags. The number of mailing items in each bundle will depend on the nature of the mailing items. This will normally be determined by their size and thickness. Each Selection may consist of a number of bundles. The exception to this is General/ECommerce Large Letters, which can be presented loosely in bags due to the size and nature of these items. • There is no required minimum number of mailing items in a bundle as long as the segregation criteria have been met as set out above, but as many Mailing Items as possible must be included within each bundle (subject to the maximum container weight). • There is no maximum limit to the number of Mailing Items included in a bundle provided they do not exceed the maximum weight limit of the container in which the bundle is then placed, and the thickness of the bundle does not exceed that which can be held in one hand (approximately 15cm). • All bundles must be tied with the mailing items facing the same way, using sufficient strapping or rubber bands, so that they do not burst open in the bag, given reasonable handling conditions. If mailing items are ‘wedge-shaped’, they should be counter-stacked with the top half facing the opposite way to the bottom half. • Once the ties or strapping have been removed the mailing items must be capable of being handled individually and must not be stuck to one another for any reason, including any stuck together due to the use of any adhesive in the mail production process. • Mailing items should be bundled in such a way as to not damage the individual mailing items. • Bundles that become insecure as a result of inadequate strapping or other material used will be subject to re-work charges. Bagging Mail • Once the mailing items are bundled, they must be bagged. The maximum bag weight accepted by Whistl is 10.4kg including the weight of the bag, bag tie and label. Depending on the volume of the mailing, it may need more than one bag for a selection. • The Customer must ensure that all mailing items for a single selection are included in one bag unless the maximum weight is exceeded. Where possible all mailing items within each bag should be of a similar weight, shape or size. The Customer must

ensure that more than one bag is used if the weight of a bag would exceed 10.4kg. The bag neck should be securely tied/strapped with a Whistl provided bag tie. Bags must not be tied through the ‘D’ rings. The minimum number of mailing items accepted in a bag is 25 Letters or 5 large Letters or 5 A3 Packets or 5 Packets (as set out in Section 6.1). In general however, bags must be filled to capacity within the selection, subject to meeting exact bag fill as advised within the Whistl file. Whistl reserves the right to perform random QMC checks on all mailings to ensure that the above is adhered to. • Whistl recommends that the loose end of bag ties must either be clipped off or tucked in to prevent injury to both the Customer and Whistl employees. Un-bagged Bundle Mailings • Some Mailings may be presented as un-bagged bundle mailing, refer to Appendix E. Pre-segmenting Mailings Whistl will require a mailing to be pre-segmented to depot level when: • A mailing utilises over 500 bags/bundles per UCID per day. • A mailing is presented in trays (all trayed mailings must be segmented to depot level) Please note that in the interest of utilising less consumables you are able to mix TNT file ID’s within one container but, you must ensure Handover dates and UCID’s are not mixed. 6.5 Presenting your Mailing items in Trays Each tray shall contain only Letters or Large letters for a single selection (selections must not be mixed trays). For any single selection, a tray must be full before another tray is used unless the maximum tray weight of 9.5kg is exceeded. A tray of Letters is full at the point where a hand can be fitted between the mail and the tray end. A tray of Large Letters must not be loaded above the load line (also known as the Plimsol line). The load line is a visual delimiter for the height of flats or tall letters to avoid interference with trays stacked above. The load line is the 0.2mm stepped area on both long sides of the tray at a height if 172mm from the internal base of the tray. All Letters must be inserted upside down and facing the front of the tray and Large Letters must be placed in the trays with the indicia and address block facing the same way and facing upwards. It is also a requirement that mailing items are not bundled or tied in any way (i.e. there must be no use of rubber bands or other types of strapping). The customer and/or agent is responsible for ensuring the output of any mailing are accurate and correct;

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