Whistl cannot accept any liability for delays or additional costs incurred due to incorrectly presented mail or mail which was presented differently from the way it was intended to be presented. The customer/ agent/mailing house has the responsibility for the presentation of the mail in accordance with the customer guide. If there is an issue, the customer/ agent/mailing house must directly contact Whistl, before any mail is collected in order to try and rectify the issue.
Letters
Large letters
Please Note: Mailing items to Jersey (JE), Guernsey (GY), Isle of Man (IOM) are excluded from being presented in trays for security and must be presented in bags in accordance with section 6.4. 6.6 Presenting Mixed Weight Mailings The Mixed Weight option enables customers handing over large letters or packets, to handover items of different weight bands within a bag or tray. Mailing items must be sorted by the customer to Premier 1400. For the Mixed Weight specification, you cannot mix formats within the same bag or tray. The service standard and other service criteria are as already specified within the main body of this User Guide. 6.6.1 Mixed Weight Bands Where all the individual mailing item weights in a bag or tray comprise a mix of weight bands (‘Mixed Weight’) the customer must declare the total number of items by weight band. Large Letters • WB1 (weight band 1) – items weighing no more than 100g. All items falling within this weight band will be priced accordingly • WB2 (weight band 2) – items weighing more than 100g up to 250g • WB3 (weight band 3) – items weighing more than 250g up to 750g are priced in 1g increments at the average weight of all the items falling within this weight band Packets • WB1 (weight band 1) – items weighing no more than 1000g. All items falling within this weight band will be priced accordingly • WB2 (weight band 2) – items weighing more than 1000g to 2000g. The weight band indicators to be used are as follows:
Customer Routing Information
Customer Barcode
MixedWeight Indicator (Font – 17ptArial Bold)
DERBY MC DERBY RES MW 123456789012
CustomerName
1234567 PACKET 12345
DSA Zonal
6.6.2 Documentation There is nothing additional that the customer needs to do, when notifying Whistl of a Mixed Weight mailing. The mailing will be notified using both the 7 day and 24 hour notification process, as they would for a normal Premier mailing. 6.7 Presenting Business Mail Large Letters Business Mail Large Letters has been introduced to fit between the standard large letter service and large letters which comply with the AdMail specification. 6.7.1 Compliant Business Mail Large Letters Customers posting against the Business Mail Large Letter option can send items listed in Appendix P called ‘Business Mail Large Letter Content Guidance and Permitted Items.’ This document is also is available on the User Guide page of the Royal Mail Wholesale Website and will be updated from time to time. Business Mail Large Letters includes but is not limited to items such as bills/invoices, statements, general correspondence, magazines, newsletters, membership cards. Items sent as a Business Mail Large Letter must be enclosed in flexible material such as paper envelopes or polythene wrapping (unwrapped specification is also available for this service)
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