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DKSH Chemicals / Life Sciences | APJ SAP SAP Commerce Cloud | SAP ERP
Chemicals / Life Sciences
DKSH, a.k.a DiethelmKellerSiberHegner, is a Swiss holding company specializing in market expansion services, e.g. outsourcing. Although its headquarters is in Zurich (Switzerland), DKSH is deeply rooted in communities all across the Asia Pacific region.
90 Days To set up the Omnichannel Cloud Platform including migration to CCV2 +500% Digital Leads In 2021
Headquarters Switzerland
Products Market expansion services for Consumer prod, healthcare, materials and technology
CHF11.6 B Revenue
Web Site
DKSH
Business Challenges • Fast growing of middle-class population in Asia for online shopping • Accelerate market expansion to increase online market shares serving B2B and B2C clients • Providing a unified digital services and experience to new and existing clients Customer Benefits • Configurable digital online presence for DKSH and clients • Automate order processing and shorten fulfillment timeline • Improve operational stability and efficiency: reduce error rates • Promote online self-service channels to onboardnew clients seamlessly • Gain greater customer insights via online channels • Integrate online and offline customer touchpoints through omnichannel solution
27 Countries Onboarded in 6 months
“With SAP Commerce Cloud, DKSH is leveraging a ready- to-use and easily extensible omnichannel B2C and B2B solution that digitizes operations and allows us to respond rapidly to evolving client trends.”
Michael Hutab Group CIO, DKSH Corporate Shared Services Center Sdn Bhd
Read the Success Story
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