2.0 Entry qualifications
2.1 Minimum volumes The minimum volume customers must reach prior to utilising Whistl’s FirstSort service is 250 mailing items per mailing, per collection. 2.2 Addressing standards Customers must also ensure that each mailing item is addressed to its recipient so that the address is visible and legible at all times. Failure to meet required standards will result in Whistl taking action in accordance with the Procedures for Handling Non-compliant Postings (see section 8 of the Customer Guide). Customers must ensure that the Addressing Standards set out in section 2.2.1 are met.
2.2.1 Post addressing Customers must take into account changes to postcodes and other address information and ensure that new records are accurate (e.g. quarterly updates). Cleaning address data should not be a one- off activity, it should be an ongoing process. The best way to ensure the accuracy of address files is maintained is to link databases to Royal Mail’s Postcode Address File (PAF®) using one of the third party products based on PAF®. PAF® contains over 27 million UK addresses including 1.7 million business addresses and 1.7 million postcodes, which Royal Mail continually update to maintain accuracy. 2.2.2 The elements of an address To meet the required address standards each address includes one premise element, one thoroughfare element, one locality element and the postcode as a minimum. Other elements may be included. If there is no thoroughfare element contained in PAF® this need not be included.
To fully explain these requirements, each element is described here:
J Bloggs
A Posting House
Organisation Sub-building Building name Building number
South Wing Bell House
Premise elements
B-25 Bell Complex
The Mews
Dependent thoroughfare
Thoroughfare elements
300 Western Road
Thoroughfare
Otterley Hedge End OXFORD OX4 5ZZ
Double dependent locality
Location elements
Dependent locality
Posttown Postcode
Postcode elements
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