i) Premise elements Customers must include at least one of these four elements, so that a single delivery point is defined. Customers do not have to include all the premise elements (unless the premise elements used do not sufficiently describe an address), even if they are included in PAF®. ii) Thoroughfare elements PAF® will give one of three possible combinations: • No thoroughfare – no need to include anything in this part of the address. • A thoroughfare but not a dependent thoroughfare – include the thoroughfare. • Both a dependent thoroughfare and a thoroughfare – include the former. If space allows customers can also include the thoroughfare, though it’s not compulsory. iii) Locality elements Customers must include at least one locality element, even if they are included in PAF®. The first letter(s) of the posttown must always be in capital letters, e.g. Milton Keynes. The posttown can also be printed in capital letters (uppercase), e.g. BIRMINGHAM on a line on its own. iv) Postcode The address of all mailing items must contain a full and accurate postcode. The postcode must generate an address from PAF® that can be matched to the minimum requirements above (at least one premise element, one thoroughfare element and one locality element). The postcode must always appear in capital letters on its own as the last line of the address. The postcode must NOT be:
Two spaces must be included between the two parts of the postcode. The first part i.e. OX4 is the outward code, the second i.e. 5ZZ is the inward code. 2.3 Suitable fonts and print formats Comprehensive testing has been completed by our machine supplier, and a list of recommended fonts has been provided. See Appendix A for details. To achieve maximum read rates, only certain fonts can be used and the print quality must be of a high standard. E.g. using typefaces that are more unevenly spaced than others, printing labels on a dot matrix printer or on a printer that is running low on ink may cause the item to be rejected by our sortation machines, which means having to resort to manual sortation causing delay and affecting the rate charged. 2.4 Item dimensions & weight Any item defined as a letter can be sent through Whistl provided it meets the following requirements. The below specifications relate to the letter (DL and C5) envelope:
Minimum
Maximum
Length (mm)
140
240
Height (mm)
90
165
Thickness (mm)
0.25
5
Weight (grams)
2
100*
• Printed on the same line as the town or county. • Underlined or punctuated.
5
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