OCS Outcomes Report 2016-2017
Quality Improvements • Acquired funding from MSDSI to assist clients to transition from RAP to Income Assistance. • Delivered Job Readiness Workshops for employment-obligated clients. • Implemented an outreach strategy to provide accessible direct/group services in the evenings at their places of worship and places of group residence. • Launched Workplace English Conversation classes. • Launched a variety of volunteer-led literacy and “life-skills” based classes. • To better meet the needs of immigrant and refugee girls and encourage engagement in physical activity, we launched of the Girls Got Game project with the City of Surrey. • Started offering Arabic settlement services weekly at City Centre Library and bi-weekly at Strawberry Hill Library. • Requested a weekly shift at Fleetwood Rec Centre where we currently don’t provide service. • We continued to grow and diversify our Arabic programming, including Syrian specific conversation classes and community events. • Offered four Arabic Women’s Support Group sessions catering to women with children, then continued to provide childminding to increase accessibility at regular sessions. • Offered three Syrian Youth summer camps and three Options for Syrian Youth support groups. • Recruited and trained volunteers/mentors to support resettlement activities. • Provided community interpreter training. • Promoted ISP services by organizing and/or participating in community events. • Better utilized social media (i.e., Whatsapp, Facebook, LinkedIn) to reach more stakeholders and clients to keep them better informed of our services. • Recruited and trained a high number of new volunteers to support skills-based activities incorporating sewing, cooking and singing into the learning process. • Provided training opportunities for volunteers to enhance their knowledge and skill sets to better support the program and clients (i.e., social mentorship training).
Outputs – Services Delivered DIRECT SERVICES
Sessions
Actual Services
Unique Clients
Target Clients
Needs Assessment
- - - - -
2,963 8,944
2,734 3,984
1,970
Information & Orientation
N/A 190 N/A N/A
Employment-Related Referrals – Internal Referrals – External
644
446
4,178 4,654
- -
GROUP ACTIVITIES
Sessions
Actual Services
Unique Clients
Target Sessions
Information & Orientation Community Connections
250 366
3,003 3,656
1,046
201 331
550
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