Student Living Handbook Cradle Coast 2023

VERSION 4 | JANUARY 2023

Student Living Handbook

CRADLE COAST

VENDOR OPERATING CONDITIONS & GUIDELINES

Welcome to Country, Orientation Week, Tasmanian Museum and Art Gallery, Hobart.

We acknowledge the palawa/pakana people of lutruwita/Tasmania and Gadigal people of Sydney, the traditional owners of the land upon which we live and work. We pay respects to Elders past and present as the knowledge holders and sharers. We honour their strong culture and knowledges as vital to the self-determination, wellbeing and resilience of their communities. We stand for a future that profoundly respects and acknowledges Aboriginal perspectives, culture, language and history.

Welcome to your Student Living community, your home away from home

The University is committed to fostering a Student Living environment that meets your needs as a student-resident to study, achieve, enjoy warmth, peace and comfort, and to enjoy university life as much as possible in a safe, supported environment.

More, we want you, our residents, to thrive and to grow into the best version of yourselves. Student living works collaboratively with student leaders and students to develop shared commitments, shared goals, shared understandings and shared responsibility for providing inclusive, respectful and safe cultures and environments.

At Student Living, our work is guided by three core principles:

1 1. Safety The safety of residents is our first priority. We provide physically safe spaces and a culture of personal safety. We provide support and appropriate referral. Our residents receive clear messaging, training and reinforcement on all aspects of their physical and personal safety.

2 2. Inclusion

3 3. Respect Our residents are valued partners at the centre of our community. We work together to build a welcoming, caring and respectful home that celebrates the diversity of our student resident community, fostering continual growth for a positive future.

Residents belong to a community where they are known, valued, and supported. Our student residents are encouraged to contribute to and access opportunities that build connections, extend their capabilities and enhance their academic success and future readiness.

STUDENT LIVING HANDBOOK

STUDENT LIVING AND STUDENT ACCOMMODATION

Student Living and Student Accommodation work collaboratively to support residents study, achieve, enjoy warmth, peace and comfort, and to enjoy university life as much as possible in a safe, supported environment.

Student Living have a focus on the ‘living’ or student life and wellbeing side of things, and Student Accommodation have a focus on the room and facilities side of things.

1 Student Accommodation are responsible for:

1 Student Living are responsible for:

A I G H T Accommodation applications

A I G H T Providing physically safe spaces

A I G H T Accommodation offers

A I G H T Providing a culture of personal safety

A I G H T Tenancy agreements

É A I G H T Helping you feel included and respected

A I G H T Rent and tenancy related queries

É A I G H T Providing you with a support network

É A I G H T Maintenance of accommodation facilities and equipment (ie: in-room microwaves)

É A I G H T Encouraging your involvement and participation in events and programs

A I G H T Fees and payments

A I G H T Regular check-in meetings

A I G H T Room preferences

É A I G H T Connecting you with your community

A I G H T Residential parking permits

A I G H T Fostering continual growth

Monday to Friday, 9am – 5pm enquiries@accommodation.utas.edu.au 1300 138 497 (Option 1)

Sunday to Thursday, 9am – 11pm Friday and Saturday, 9am – 12pm 1300 138 497 (Option 2)

UNIVERSITY OF TASMANIA

SUPPORT AND ASSISTANCE

The Student Living Team The Student Living Team is here to support you. We provide support for your health and wellbeing, living needs, social needs and academic success. Ask for assistance any time during your stay with us. Residential Enquiries Officers The Residential Enquiries Officer is a new role with officers based at Sandy Bay, Hobart City and Newnham. Many of your questions can be answered, or needs met here. If they can’t solve your problem for you there and then, they will make sure they connect you with the relevant team member from either Student Accommodation or Student Living who is best placed to help you.

Applying for Student Living To be eligible to live in Student Accommodation you need to be an actively enrolled student who is currently studying at UTAS. Once application processing begins you will receive an offer via email with all the relevant information. If your enrollment and study circumstances change whilst in residence, please get in touch with us for your options.

Apply via the Resident Portal

STUDENT LIVING HANDBOOK

Domestic Under 18 Residents Residents who are under 18 are welcome and cared for in our student living communities. Student Living have additional duty of care requirements for our under-18 residents, and we take our responsibilities seriously. Student Living provide initial pastoral care services with dedicated support officers providing Regular Check-in meetings and addressing any concerns. Strongly supported by our Safe and Fair Community Unit (SaFCU), this team provides further avenues for reporting matters of concern, including the University’s mandatory reporting obligations. The University provides a free and confidential counselling service for enrolled students, through the Personal Counselling Service. This service is also available to those students who are under the age of 18. Parent/Guardian permission must be obtained for the resident to attend off-campus activities and a resident under the age of 18 will not be permitted to attend any overnight activity unless accompanied by a parent or guardian. University community members who are engaged in an activity, as a normal part of their duties, in which they have more than incidental contact with a person under the age of 18, must hold a current Registration to Work with Vulnerable People. The Student Living team accepts responsibility for making contact with the parent/guardian on receipt of an under 18 applications. Here, accommodation arrangements and expectations are made clear and any questions or concerns addressed.

Regular Check-in Meetings Regular Check-in Meetings (RCIs) are a one- to-one meeting that provide an opportunity for a Student Living Support Officer to build rapport and to get to know you, the resident. RCIs are fundamental in developing respectful, professional, and trusting with relationships. They provide an opportunity for conversations with you about your physical, emotional, and social wellbeing as well as supporting greater engagement with University life and academic success. This is paramount in cultivating resilience in our residential community when faced with adversity in many areas including, but not limited to: É Physical Health É Mental Health É Social Wellbeing É Academic Success É Financial Security É Community connections By employing a human-centered approach, our staff can best support you in having a meaningful and positive experience as the University of Tasmania. It is a requirement of being a member of the Student Living community that you engage in the Regular Check-in process. These can be frequent if you need them – once a month, or more often – or infrequent if you don’t require as much support – every 60-90 days. During or after these meetings your Support Officer will take some notes. These notes are treated confidentially in accordance with our Data and Information Governance Policy . These notes are visible only to the Student Living team and SaFCU.

View the Under 18 Student Support and Accommodation Procedure

UNIVERSITY OF TASMANIA

HEALTH AND WELLBEING

Incidents and Account Holds Occasionally things happen in Student Living that are not in line with our values. On occasion, residents may be found to be ‘at fault’. We take resident safety and comfort very seriously and residents may be issued with a warning in the form of a ‘lease breach’ letter. There is an opportunity to appeal the warning if a resident feels it is incorrect or unjust. If a resident has received multiple warnings, or if their actions have risked the safety of themselves or others we may place a hold on their account. This will prevent them from applying for a new lease at the expiration of their current lease until we have resolved the matter to the satisfaction of Student Living. Where behaviours are such high risk that it is unsafe to keep someone in Student Living, we may pursue an eviction. Thankfully, this is very rare and is a last resort. Where incidents are serious in nature, Student Living will work closely with the Safe and Fair Community Unit to reach a resolution. This may involve mediation, reconciliation and/or a full investigation.

We place great emphasis on physical, psychological and emotional wellbeing. We recognise that residents are responsible for the management of your own wellbeing and commit to empowering you to make decisions that affect you. Our team will listen to you and will seek to understand your needs. As you require them, we can help to guide you to the right supports if and when you need them. Student advisers, counselling services and the Safe and Fair Community Unit work alongside our Student Living Team to ensure our students are safe, well and healthy. From time to time, for some people, things don’t go so well. At these times, we are here for you. If Student Living are sufficiently concerned about your wellbeing they may discuss your situation with other University colleagues such as SaFCU, Counselling or the Accessibility Team. In the event that a resident experiences or is involved in a high risk, critical incident affecting physical and/or mental health and safety, the University has the right, after consultation with the resident (as far as circumstances allow and is practicable), to reach out and inform the resident’s nominated emergency contact about the critical incident.

University Counselling Service (Students)

Safe and Fair Community Unit (SaFCU)

STUDENT LIVING HANDBOOK

COLLEGIATE-INSPIRED STUDENT EXPERIENCE FROM 2023

Residential college plans for 2023

What’s happening and why? During the COVID-19 pandemic the University focused on supporting the health and wellbeing of our residents, particularly during periods of lockdowns, restrictions, and isolation for covid-positive residents. Our residents and staff have navigated this difficult period with great resilience and a shared commitment to caring for each other, but we recognise the impact on individual well- being and the sense of community during this time. As restrictions ease, we can refocus our attention on the residential experience and fostering the sense of connection and belonging within and between the residential communities. We can now implement strategies that respond to the needs of our diverse student cohort; recognising that this may look different for each location while sharing a common characteristic of care, community and belonging. We know that our colleges play a vital part of our University legacy, with the alumni of our residential colleges greatly valuing their experiences and the relationships formed and maintained from that time. We want to give our current and future residents opportunity to experience that deep sense of belonging and community. To that end, we have exciting plans for the residents of 42 Melville Street, as we begin to embrace a college community model in 2023, and we would love your help in achieving that goal.

Will residents play a part in leading this change? Yes! We want to place students at the heart and centre of the formation and development of our college community model. We need residents to volunteer to become leaders and form the first committee to guide this exciting new chapter at UTAS. Supported by staff and provided with the training and funding required, the college committees will be able to plan and deliver a range of events and activities in 2023 and make our residential college a fabulous place to live, learn and grow. What would I be doing if I am part of the Residents Committee? You’d be part of the team who plans, organises and runs a range of activities and events. These would include social experiences, activity-based events, study or academic supports, college sports, community meals, residential gatherings for cards/games/book clubs and whatever else you might think of! The committees will have support and active help from staff, so it shouldn’t be too demanding, but it will require a regular commitment to building the type of residential college community we all want. You’d also enjoy support and connection from the established committees at Christ College and John Fisher College, in Sandy Bay.

EOI Form (Southern Committee)

EOI Form (Northern Committee)

UNIVERSITY OF TASMANIA

What are we looking to achieve?

Shared Table Creating opportunities, formal or informal, to form deep connections and friendships. Developing professional networks and experiences, exchanging ideas creatively and intellectually, and celebrating the richness of the student, staff and alumni community.

Sport, arts, culture and performance Creating energy and campus vibrancy by offering a wide range of community activities that ensure a healthy balance to the focus on study. Facilitating long-lasting friendships and a safe and inclusive environment to actively engage and explore diverse interests competitively or recreationally. Academic success and leadership development Nurturing academic skills and knowledge, engaging in challenging experiences and developing leadership skills through a range of opportunities within the college, university and industry. Developing the pathways toward future employment and career aspirations through immersive learning experiences and scholarly activities. Sustainability and Social Responsibility Making meaningful ‘real world’ contributions to Tasmania and the world through a diverse range of creative challenges and initiatives, with a focus on the United Nations Sustainable Development Goals; poverty, equality, education, food security, peace, justice and climate. Connection to Place and Culture Exploring understanding of place and deepening appreciation for the richness of Tasmanian Aboriginal history, culture and knowledges, and more broadly, the strength of diversity. Developing an appreciation for the unique attributes of Tasmania through engagement in place-based learning and growth opportunities.

STUDENT LIVING HANDBOOK

COMMUNITY EXPERIENCE

You will be welcomed by Student Living into one of four distinctive communities based on the month you were born: OUR COMMUNITIES

CMYK 47, 9, 39, 0 RGB 222, 180, 115 PMS 2009C community: Stay on top of your events, classes, and assignments with the built in calendar function, and get notified of important dates, deadlines and security announcements. Make friends, ask questions, and access campus resources at any time! Upcoming experiences, events and programs are regularly added to the Resident Portal , UTASLife facebook page and the UTAS App. A What is the UTAS App? The UTAS App brings campus to your fingertips and enables you to connect with the UTAS

A H December A January A H February

É É É

OUR COMMUNITIES

Colours

CMYK 13, 29, 63, 0 RGB 139, 190, 168 PMS 7723C

CMYK 56, 34, 2, 0 RGB 116, 150, 201 PMS 2148C

CMYK 14, 61, 66, 5 RGB 204, 118, 90 PMS 7618C É

A H March

A April A H May

É É

COMMUNITIES

Collateral examples

Colours

Email signatures CMYK 14, 61, 66, 5 RGB 204, 118, 90 PMS 7618C

Zoom Backgrounds

I belong to the CMYK 47, 9, 39, 0 RGB 222, 180, 115 PMS 2009C COMMUNITY

CMYK 13, 29, 63, 0 RGB 139, 190, 168 PMS 7723C É

CMYK 56, 34, 2, 0 RGB 116, 150, 201 PMS 2148C

A H June

I belong to the

I BELONG TO THE DEV I LS COMMUN I TY

COMMUNITY

A July

É É

I BELONG TO THE T I GERS COMMUN I TY

A H August

I ES

I BELONG TO THE DRAGONS COMMUN I TY

I belong to the

COMMUNITY

Collateral examples

I BELONG TO THE EAGLES COMMUN I TY

Email signatures

Zoom Backgrounds

Masks CMYK 47, 9, 39, 0 RGB 222, 180, 115 PMS 2009C I belong to the COMMUNITY É É

Hoodies CMYK 13, 29, 63, 0 RGB 139, 190, 168 PMS 7723C

I belong to the A H September COMMUNITY

CMYK 14, 61, 66, 5 RGB 204, 118, 90 PMS 7618C

I BELONG TO THE DEV I LS COMMUN I TY

A October

I BELONG TO THE T I GERS COMMUN I TY

DEVILS A H November

TIGERS

DRAGONS

EAGLES

I BELONG TO THE DRAGONS COMMUN I TY

I belong to the

COMMUNITY

I BELONG TO THE EAGLES COMMUN I TY

amples

DEVILS

TIGERS

DRAGONS

EAGLES

Zoom Backgrounds

These communities will connect you with others in our living community as well as other students, staff and alumni from the University. DRAGONS TIGERS DEVILS Masks I belong to the COMMUNITY I belong to the COMMUNITY CMYK 47, 9, 39, 0 RGB 222, 180, 115 PMS 2009C

Hoodies CMYK 13, 29, 63, 0 RGB 139, 190, 168 PMS 7723C HE DEV I LS COMMUN I TY HE T I GERS COMMUN I TY

EAGLES

HE DRAGONS COMMUN I TY

I belong to the

COMMUNITY

DEVILS

TIGERS

DRAGONS

EAGLES

HE EAGLES COMMUN I TY

Zoom Backgrounds

COMMUNITY LEADER

I belong to the

Masks

COMMUNITY

COMMUNITY LEADER

DEVILS

TIGERS

DRAGONS

EAGLES

I belong to the

COMMUNITY

Back of hoodies for leaders

DEVILS

TIGERS

DRAGONS

EAGLES

COMMUNITY LEADER

DEVILS

TIGERS

COMMUNITY LEADER

DEVILS

DRAGONS

EAGLES

Back of hoodies for leaders

DEVILS

DRAGONS

EAGLES

TIGERS DRAGONS

EAGLES

DEVILS

LEADER

DRAGONS

EAGLES

UNIVERSITY OF TASMANIA

DEVILS

TIGERS

Y LEADER

for leaders

CREATING A MORE SUSTAINABLE FUTURE

How you can help

Our commitment to sustainability arises from the voices of our island’s communities. They call for the University of Tasmania to play a leadership role in creating innovative sustainable outcomes that are integrated with the rest of the world. Sustainability is an opportunity across all aspects of our activities — learning and teaching, research, community engagement and operations. Find out how sustainability is guiding our actions, and what role you can play utas.edu.au/sustainability

Apply for a sustainability internship Are you keen to put your sustainability skills into practice in tackling real world sustainability challenges? The Sustainability Integration Program for Students (SIPS) is our award winning program linking student experiences with sustainability outcomes. Get involved utas.edu.au/sips

#1 on Climate Action We’re the leading Australian university contributing to the UN Sustainable Development Goal of Climate Action.*

Studying sustainability Enhance your professional skills, shape a new career, or pursue an aspect of sustainability you’re curious about. From short courses to undergraduate and postgraduate degrees, take the next step at utas.edu.au/study

*2021 Times Higher Education Impact rankings

Certified carbon neutral The University of Tasmania has been a certified carbon neutral organisation since 2016, and joined the Race to Zero initiative in 2021.

Get involved on campus Take an active approach to sustainability by getting involved in a food garden, explore the campus with the self-paced sustainability tours and improve your riding confidence with our Ride2Uni program at utas.edu.au/sustainability

Fossil fuel divestment We are divested from all fossil fuel- exposed investment funds by the end of 2021 in support of a zero-carbon economy.

Volunteer Whether you are interested in one-off or regular volunteering opportunities. Register as a volunteer to be part of programs such as Green Impact students and the University’s Days of Service at utas.edu.au/careerconnect

STUDENT LIVING HANDBOOK

Things you can do to study more sustainably:

Bring your own reusable cup to any café on campus

Avoid single-use plastics by bringing your own shopping bags and containers to stores and cafés

Avoid standby power waste by switching off electrical items and lights when you leave a room or are not using them

Find, swap, share and donate clothes, books, stationery and homewares before you buy new

Find public transport information on the Metro Tasmania website metrotas.com.au

Ride instead of drive! Register as a current or future cyclist for news and info about cycling to the University. When abandoned bikes are found on campus ISD will check the register before donating them to a bike charity. utas.edu.au/infrastructure-services-development/sustainability/transport

Take an active approach to sustainability by getting involved in a food garden, explore the campus with the self-paced sustainability tours utas.edu.au/infrastructure-services-development/sustainability/food/ Sustainable-food-on-campus

Check out TUSA’s Societies page to get involved in student life tusa.org.au/clubs-societies

UNIVERSITY OF TASMANIA

RECYCLING WALLS

Recycling Walls are installed throughout University campuses and facilities.

The Recycling Wall has separate units for disposal of various items. These items cannot be recycled through your co-mingle recycling service and would usually end up in landfill. They can be recycled through specific recycling wall collection points. The University seeks to enable staff and students to choose more sustainable outcomes through a commitment to a sustainable future. By installing Recycling Walls we are working to support the targets and indicators of the Sustainable Development Goals and are one step closer to playing our part in a zero waste to landfill future.

Disposable razors + packaging

Toothbrushes + paste tubes

Pens + markers

Blister/Pill packaging

Toner cartridges

Batteries

Small e-waste

Mobile phones

Skin care packaging (bottles + droppers, tubes + caps, pumps, glass/plastic pots + metal/plastic lids)

Glasses + sunglasses

STUDENT LIVING HANDBOOK

SAFETY AND SECURITY

In addition to on-site security and maintenance, residents in our accommodation are provided with technology and support to build a culture of physical and personal safety.

Security

Safety

Security

Safety

A R G On-site security All of our accommodation sites are patrolled by University Security Services 24/7.

A R G Emergency Procedures An incident just happened – what should I do? Follow the information and instructions relating to the incident as outlined in our Emergency Procedures and contact Student Living.

All campuses 6226 7600

University Emergency Procedures

Personal Safety and Security on campus

Police, fire and ambulance 000

A R G SafeZone App SafeZone is a safety app which is available for free to all students and staff, and operates across all University of Tasmania campuses and facilities – all you have to do is press a button and University Safety and Security will be able to assist.

Police (non-emergency) 131 444

A R G CCTV CCTV cameras operate in our common spaces and throughout properties for your safety. We review footage when needed to investigate incidents that occur on site.

Download SafeZone

UNIVERSITY OF TASMANIA

Fire

A R G Preventing false fire alarm call outs

Always use overhead exhaust fans, be cautious of steam

Use a small amount of

NEVER leave cooking unattended

Open windows if possible, to allow greater airflow

cooking spray, avoid using oil

DO NOT smoke anywhere inside University property

Be cautious of steam that might be created from hot showers

Ensure bathroom exhaust fans are always on when showering

DO NOT tamper with or hang items on fire sprinklers/ heads

Tasmanian law dictates that you must be atleast three metres from a residential entrance/exit to smoke.

DO NOT use electrical appliances that are not tagged in your room Test and Tag is the name given to the process of checking the safety of portable electrical appliances.

If you use aerosol deodorant or hairspray, use it sparingly and in small amounts

Monitor your toast, many false call-outs are due to burnt toast

DO NOT use candles or open flames in your room

A R G What to do if there is a fire

Remove yourself and others from immediate danger

Alert others by activating the fire alarm. Call 000 and Safety and Security 6226 7600

Confine the emergency by closing the doors and windows, do not lock them

Evacuate immediately to the designated assembly point. Do not return until authorsied to do so

Extinguish only if the fire is small, you have proper equipment and training, and it is safe to do so

STUDENT LIVING HANDBOOK

RESIDENT PORTAL

The Student Living Resident Portal is your one stop area to register for events, manage rental payments, bookings and maintenance requests.

General A R G Lodging a maintenance request É

A R G Permission to speak to parents É

Select A Permission to speak to parents.

Select A Lodge a maintenance request.

É Enter the details of the parent/s you wish to grant permission to speak to us on your behalf for accounts and wellbeing matters. É Check the box A Agree to speak to parent at the end of the form. É Select A Save and Continue.

É Select A your current room number, scroll to the bottom and lodge your request. É Detail your request in the comment box. É Select A Submit to complete. Programmed Facility Maintenance will action your request within 2 – 4 business days. If you wish to enquire or have questions about your request, contact the Student Accommodation Team 1300 138 497 or enquiries@accommodation.utas.edu.au .

Events

Upcoming experiences, events and programs are regularly added to the Resident Portal , UTASLife facebook page and the UTAS App.

Student Accommodation manage maintenance requests and related enquiries not Student Living.

Resident Portal

UTASLife

For urgent matters or emergencies which pose a risk to life or property call (24/7) the Programmed Facility Maintenance help desk 1300 415 225 .

A R G Changing your password É

Select A Forgotten password.

É A link to reset your password will be sent to your registered Resident Portal email address. Please check your spam folder if you do not receive the reset link. É Click A the link and create a new password, ensure it contains at least 8 letters, an uppercase, a lowercase, a symbol, and a number. If you have forgotten the email address you used to register for the Resident Portal, contact the Student Accommodation Team enquiries@accommodation.utas.edu.au or 1300 138 497 .

UNIVERSITY OF TASMANIA

Accounts

A R G Request for refund É

A R G Account payments É

Select A Request for refund.

Select A Account Summary, to check the balance owed. É Scroll to A Total $, at the bottom of the page, enter the amount you wish to pay (pay in full or make a partial payment). É Check the box A N Manual breakup, if manual payment of individual items is required. É Select A Pay now, you will be re-directed to a secure page for payment processing. É Select A Submit to complete. If you require a statement for proof of payment contact the Student Accommodation Team enquiries@accommodation.utas.edu.au or 1300 138 497 .

É Click A Proceed to request for refund, you will then be re-directed to a secure page. É Select A Card, enter the card details you wish to refund the amount credited on your account (i.e. rent, security deposit). É Select A Submit to complete. Only card refunds are accepted, ensure the card details you have entered are correct. Allow up to 30 days for the refund to be processed and refunded into your nominated Visa or Mastercard card account.

Application/Booking

A R G Re-/Applying for accommodation É Select A Application, then the term you wish to apply for. É Fill in the details and complete all sections until the received indication appears. É This indicates we have received your application and it is awaiting processing. A R G Canceling your application/booking T o cancel your booking or terminate your residency agreement prior to check-in, contact the Student Accommodation Team 1300 138 497 or enquiries@accommodation.utas.edu.au . Canceling your application/booking may result in cancellation fees.

A R G Updating direct debit details É Select A Accounts. É

Select A Update Direct Debit Details.

É Select A Create, by scrolling to the bottom you will then be re-directed to a secure page. É Select A Debit, credit or bank account to register your direct debit details. É Select A Submit, to complete. Only Australian bank accounts are accepted, however Australian and International Visa or Mastercard debit and credit cards are also accepted. Ensure the card or bank details entered are correct, incorrect details may result in a dishonor fee charged by your bank.

STUDENT LIVING HANDBOOK

RESIDENT SERVICES

Shared kitchen / cooking facilities We provide kitchen facilities for cooking. These are shared spaces to be left clean after you use them, ready for the next person. The following residences have shared kitchen/cooking facilities: South: Hobart Apartments, 42 Melville Street, John Fisher College, Christ College and The University Apartments. North: Leprena, Investigator Hall and Kerslake Hall, and Inveresk Apartments. Common Rooms Common rooms can be used for activities such as study groups, meetings and social gatherings. The common rooms across our three campuses vary and offer a range of facilities including vending machines, games, BBQs, lounge chairs, TVs, DVD players and study spaces.

Laundry Laundry facilities are included. You will need to provide your own washing powder. Non-residents are not permitted to use our laundries. Please collect your items as your cycle finishes.

Bike Storage Bike storage facilities are available free of charge. Ask a member of the Student Living Team for more details.

Internet Access Wi-Fi is accessible in most areas of residences via ‘eduroam’. You will need your University of Tasmania email and password to access it. For non-educational internet use, you will need to register with Connectmy.net and create an account.

Communications Official communications from Student Living will be sent to your UTAS email address. Your UTAS email address is also what you use to log into the Resident Portal.

UNIVERSITY OF TASMANIA

Door Locks When the door access unit flashes green = Access ready/working When the door access unit flashes orange = Battery life low

A T Immediately log a Maintenance Request via the Resident Portal to avoid lock out. When the door access unit flashes red = Access denied/programming issue A Immediately contact a member of the Student Living Team. If this occurs after-hours call Safety and Security 6226 7600 .

Mail You will have access to an allocated letterbox where Australia Post will deliver your mail if you address it correctly. It is your responsibility to secure it with a padlock. É If your parcel is delivered by StarTrak, you will receive a slip letting you know that the parcel is ready to collect from the local post office in Bathurst St. É If your parcel is delivered by an alternative courier, they will place your parcel on the shelves located at 42 Melville St near the Administration Office. The courier may send you a text when it arrives.

Accommodation Mailing Addresses

"Your name" - "Apartment Number" 157 Elizabeth Street HOBART TAS 7000 Australia

A R G Hobart

"Your name" - "Apartment Number" 42 Melville Street HOBART TAS 7000 Australia

"Your name" - "Room Number" 20 College Road SANDY BAY TAS 7005 Australia

A R G Sandy Bay

"Your name" - "Room Number" "Residence you live in", Locked bag 1367 LAUNCESTON TAS 7250 Australia

A R G Newnham

"Your name" - "Apartment Number" Inveresk Apartments, 6 Barnards Way INVERMAY TAS 7248 Australia

A R G Inveresk

"Your name" - "Apartment Number" 2-4 Bass Highway PARKLANDS TAS 7320 Australia

A R G West Park

STUDENT LIVING HANDBOOK

USEFUL INFORMATION

Lock outs If you accidentally leave your access card in your room or lose it, contact the Student Living Team for assistance. The first three lock outs are free, but a $5 charge will be placed on your account every time afterwards.

Condition Report You are required to complete a Room Condition Report within 72 hours of moving into your allocated room. Any maintenance requirements or missing items should be reported in this report.

Noise We operate quiet hours on our Student Living sites where from 8.30pm it needs to be quiet enough to study, from 10.30pm quiet enough to sleep, and after 12am there should be no unnecessary noise.

Wall Decor If you wish to place mirrors, artwork, photos, etc. on your walls, you may only use the Command 3M range of damage-free hooks that are available online, at local supermarkets, Kmart, Officeworks and various other stores. Please note that while we recommend these products, any damages to wall, ceilings, etc. may result in charges. Not Allowed The following items are not allowed in your room or common areas: É Bikes É Wading pools/slippery slides É Pets (excluding guide dogs) É Candles/incense/diffusers É Large electrical appliances É For non-NRAS accommodation, any electrical appliances that emit heat (e.g. heaters, kettle, rice cookers) É All explosives, weapons and firearms Student Living reserves the right to confiscate any item/s

UNIVERSITY OF TASMANIA

Day visitors and overnight guests We understand residents want to spend time with their friends and family. A Day Visitors Day visitors are required to leave university accommodation by midnight. A Overnight Guests If you are planning to have a guest stay overnight, please email your request to enquiries@accommodation.utas.edu.au at least three business days prior to their stay. All overnight guests require approval by the Student Living Team. É If you live in a shared apartment, it is not appropriate to have overnight guests. This is especially the case in a single gender apartment. If you believe you have good reason for Student Living to make an exception, please email your reason to the above email address. Student Living will seek written approval from your house mates prior to any exemption being granted. É The University reserves the right to charge an amenity fee to anyone staying more than three nights in any seven-day period. This includes current residents staying in a room other than their allocated room without an Agreement. É The Student Living Team reserves the right not to allow a person to stay as a visitor, and to limit the number of occasions that individual may stay.

Smoking Smoking is not permitted in or on University of Tasmania property (including outdoor spaces). Tasmanian law dictates that you must be at-least three metres from a residential entrance/exit to smoke.

Alcohol The use of alcohol in any manner that is unsafe, illegal or fails to respect cultural differences and the rights of others is not permitted at Student Living.

Privacy Your confidential information is stored, used and disclosed in accordance with current Tasmanian legislation. We will not disclose your address, telephone or contact details to the general public. We cannot share or discuss your details with any person, even a family member, without your written consent, unless we are concerned about your safety.

STUDENT LIVING HANDBOOK

USEFUL INFORMATION

Room Preferences In your application for accommodation at Student Living, you may include room preference details. Please note, there is no guarantee that your room preferences will be met and you may not get the same room in subsequent contract periods. Many students prefer to change rooms each year so that they can meet new people and have new experiences. Payments and Fees You are required to pay all fees and charges as set out in the terms and conditions of your Residency Tenancy Agreement. Fee installments must be paid on or prior to the due dates. Rental charges are charged fortnightly and paid in advance. Our preferred payment method is direct debit. That means your fortnightly rent will be automatically deducted from your nominated account/card. Please make sure you have sufficient funds in your account or you may be charged a rejected direct debit fee. Cash payments are not accepted. Late Payments If rental payments are late, you may be in breach of your Agreement. If rent is 14 days or more overdue, you may be issued a Notice to Vacate. Your Agreement may also be terminated. Failure to pay fees will result in a block on your University account until the debt is cleared. A block will result in you not being able to access your academic results. If you are experiencing difficulties paying your fees, please contact our Student Accommodation Team before fees are due so that a payment plan can be arranged. Public Transport Hobart City and Sandy Bay: The free UniHopper runs throughout the day to get you between our City locations, the Sandy Bay campus and Sandy Bay student accommodation. All Tasmanian campuses: Metro buses run very frequently between Hobart, Launceston and Cradle Coast campuses and their city centres, and also offer suburban services directly from some campuses.

Timetables and further information

UNIVERSITY OF TASMANIA

Parking The application, approval and issue of Residential Parking Permits are managed by the Student Accommodation team.

Monday to Friday, 9am – 5pm enquiries@accommodation.utas.edu.au 1300 138 497

PARKING PERMIT 2021

SANDY BAY RESIDENT: ZONE 1

PARKING PERMIT 2021

INVERESK RESIDENT

Permit Expires 31/12/2021

INVERESK RESIDENT

Student Permits Residential parking permits entitle the permit holder to park in any Student Permit Parking areas on our campuses.

Permit Expires 31/12/2021

Permit Placement Bottom left hand side of the front windscreen on a clear, untinted area.

Residential Permits Are not transferable between student residences.

Multiple Vehicles A A permit may be used for more than one vehicle. It is the driver’s responsibility to change the permit to the vehicle in use.

Parking Signage Permit holders should ensure they abide by all parking signage including any parking restrictions.

Lost Permit A replacement permit may be issued for a payment of $25.00.

STUDENT LIVING HANDBOOK

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