C Business Development Plan - Family - 2019-2020 2

2.4 Key Conclusions

We are becoming bigger and stronger every year. We have the right people and contacts to continue do well ďut ǁe Ŷeed to ŵake sure that the teaŵ doesŶ͛t lose its appeal aŶd lose its sense of purpose. We work hard, enjoy working with others in the team who we genuinely con sider to ďe frieŶds; it isŶ͛t just ǁork. We Ŷeed to keep that appeal to all of our teaŵ so that when we do attract good people we retain them notwithstanding the number of calls they receive from recruiters!

3

Strategy for 19/20 and beyond

3.1 An overall vision. Objectives –

Our main objective is to develop our individual sources of work, not just relying on the name of the firm or marketing as this alone will not suffice. Doing a good job, providing a high quality consistent level of service will lead to future referrals and opportunities. This must be combined with networking, building and developing professional links is part of our strategy moving forward. Mediation work is coming in but there is still more to be done and we have purposively taken on another team member to free up some time to allow us to develop the team generally. There was very little capacity to do so this year. Continue to develop proclaim to suit the needs of the team, to save time, money and be greener.

3.2 Development / refinement of services

As above mediation is a key area to develop.

Pursue other areas of new work as identified above.

Patricia Robinson is to actively pursue more collaborative work although not many cases are suitable and even when a case might be suitable it is dependent upon the representative being collaboratively trained also.

3.3 People development

MH has been appointed as a deputy district judge.

Kim and Phillip must continue with their mediation portfolios.

All fee earners to continue with their CPD courses.

Jo Taylor has been promoted to associate.

 Rebecca Lang and Rebecca Muirhead have both expressed an interest in becoming associates with the firm.  Lisa Woodworth has been promoted to be a paralegal with the firm.  Gabriella Basiuk our new paralegal will start her LPC part time evenings or the ǁeekeŶd ǁith a ǀieǁ to ďeĐoŵiŶg a poteŶtial traiŶee iŶ 2 LJears͛ tiŵe.

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