Shangri-La Hotel, Vancouver (SLV) Regional Business Meeting General Manager: Milan Drager
25 July 2019
2018 EBITDA
2.3m CAD
SLV: Opened in 2009
2018 Mgmt. Fee
244k CAD
Rooms / F&B Outlets
119 / 3
Employees
228
General Manager Milan Drager
Resident Manager Kate Martin
Dir, Events Vivian Bakerdjian
Dir, Security Leslie Lee
Dir, Eng Irinel Nita
Exec Chef Ken Nagano
Dir, Comms Liz Sperandeo
Dir, Sales Tahiana Roth
Dir, Finance Mike Derkacz
Dir, HR Bernie Johnson
2
Region 1 of 4 All Hotels 27 of 99
SLV: Jun YTD BSC Score 70.1 / 87.0*
Our Business
Our Guests
23.4 / 25*
37.9 / 48*
GOR
TrustYou CompIndex TrustYou Key Drivers
15.4 / 17
10.1 / 12 10.2 / 12
EBITDA
5.0 / 5
F&B Outlet Profit
Security
0 / 0
5.6 / 6 1.7 / 6 5.5 / 6 4.9 / 6
10.5
20.4 Food Safety
Forecast Accuracy of EBITDA
3.0 / 3
E - Direct
Fire Life Safety
0 / 0
Market Share
Engineering Preventive Maintenance 0 / 0
Our People
5.0 / 5*
Our Community
3.8 / 9*
Shangri-La Academy
Food Waste
2.0 / 3 1.8 / 6
0 / 0 0 / 0
0
5.5
Core Learning Program
Volunteerism
Talent Review & Succession Planning 5.0 / 5 Employee Experience 0 / 0
*YTD Maximum BSC Score Talent Review score differs from BSC Dashboard as latest result is reflected
3
Shangri-La Hotel, Toronto (SLTO) Regional Business Meeting General Manager: Ron H. Pellerine
25 July 2019
SLTO: Opened in 2012
2018 EBITDA
8.3m CAD
2018 Mgmt. fee
402.4k CAD
Rooms / F&B Outlets
202 / 2
General Manager Ron H. Pellerine
Employees
340
Resident Manager Luiz Abdo (Start date: 6 Aug)
Div Mgr, Rooms Andrew M.
Chief Eng Eugenio A.
Dir, F&B Vacant
Exe Chef Malcolm W.
Dir, Finance Eliane J.
Area Dir, RO Vacant
Area Dir, S&M Christopher A.
Area Dir, HR Michelle B.
5
SLTO: Jun YTD BSC Score 48.0 / 84.0*
Region 3 of 4 All Hotels 88 of 99
Our Business
22.7 / 48*
Our Guests
16.7 / 22 *
GOR
TrustYou CompIndex
9.4 / 12
12.7 / 17
EBITDA
TrustYou Key Drivers
5.0 / 12
4.0 / 5
F&B Outlet Profit
Security
3.0 / 6
0 / 0
10.5
20.4
Forecast Accuracy of EBITDA
Food Safety
0.5 / 6
0 / 0
E-Direct
Fire Life Safety
0.0 / 6
0 / 0
Market Share
Engineering Preventive Maintenance 0 / 0
4.8 / 6
Our People
5.0 / 5*
Our Community
3.6 / 9*
Shangri-La Academy
Food Waste
0 / 0
2.5 / 3
0
5.5
Core Learning Program
Volunteerism
0 / 0
1.1 / 6
Talent Review & Succession Planning 5.0 / 5 Employee Experience 0 / 0
*YTD Maximum BSC Score Talent Review score differs from BSC Dashboard as latest result is reflected
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Shangri-La Hotel, At The Shard, London (SLLN) Regional Business Meeting General Manager: Kurt Macher
25 July 2019
SLLN: Opened in 2014
Investment Cost
116.0m GBP
2018 EBITDA (Yield)
-4.8m GBP
EBITDA Yield On Cost
-4.2%
General Manager Kurt Macher
Rooms / F&B Outlets
202 / 5
Employees
435
Hotel Manager Role not on property
EAM, Rooms Jean Louis Fresta
Exe Chef Jeremy Brown
Dir, Eng Guy Lwin
Dir, F&B Vacant
Asst Fin Controller Lloyd Sequeira
Dir, S&M Stefan Mueller
Dir, HR Paul McDonald
Dir, Revenue Jennifer Jago
8
SLLN: Jun YTD BSC Score 65.5 / 90.0*
Region 2 of 4 All Hotels 46 of 99
Our Business
Our Guests
21.8 / 28*
34.6 / 48*
GOR
TrustYou CompIndex TrustYou Key Drivers
10.4 / 12 12.0 / 12
12.8 / 17
EBITDA
4.0 / 5
F&B Outlet Profit
Security
4.6 / 6 2.8 / 6 0.0 / 6 4.8 / 6
0 / 0
10.5
20.4
Forecast Accuracy of EBITDA
Food Safety
3.0 / 3 2.0 / 3
E-Direct
Fire Life Safety
Market Share
Engineering Preventive Maintenance
0 / 0
Our People
5.0 / 5*
Our Community
4.1 / 9*
Shangri-La Academy
5.5 Volunteerism Food Waste
0 / 0 0 / 0
2.5 / 3 1.6 / 6
0
Core Learning Program
Talent Review & Succession Planning
5.0 / 5
Employee Experience
0 / 0
*YTD Maximum BSC Score Talent Review and FLS scores differ from BSC Dashboard as latest results are reflected
9
Shangri-La Hotel, Paris (SLPR) Regional Business Meeting General Manager: Guy Bertaud
25 July 2019
Investment Cost
395.4m EUR
SLPR: Opened in 2010
2018 EBITDA
3.0m EUR
EBITDA Yield On Cost
0.8%
General Manager Guy Bertaud
Rooms / F&B Outlets
101 / 5
Employees
347
Hotel Manager Role not on property
Dir, Eng Youssef Saidani
Exe Chef Christophe Moret
Dir, Rooms Nicolas Grau
EAM, F&B Marc D’Urso
Dir, Finance Fabienne Podetti
Mgr, Revenue François Pennequin
Dir, S&M Pascale Adoner
Dir, HR Sabrina Craunot
11
SLPR: Jun YTD BSC Score 39.0 / 84.0*
Region 4 of 4 All Hotels 95 of 99
Our Business
20.4 / 22*
11.5 / 48*
Our Guests
GOR
TrustYou CompIndex TrustYou Key Drivers
5.0 / 12 0.0 / 12 0.0 / 6 1.0 / 6 0.0 / 6 5.5 / 6
15.4 / 17
EBITDA
5.0 / 5
F&B Outlet Profit
Security
0 / 0 0 / 0 0 / 0
10.5
20.4 Food Safety Fire Life Safety
Forecast Accuracy of EBITDA
E-Direct
Market Share
Engineering Preventive Maintenance 0 / 0
Our People
5.0 / 5*
Our Community
2.0 / 9*
Shangri-La Academy
5.5 Volunteerism Food Waste
0 / 0 0 / 0
2.0 / 3 0.0 / 6
0
Core Learning Program
Talent Review & Succession Planning 5.0 / 5 Employee Experience 0 / 0
*YTD Maximum BSC Score Talent Review score differs from BSC Dashboard as latest result is reflected
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