London Bridge City - Communications and Community Manager

Communications and Community Manager

Candidate Information Pack

Dear Candidate

Welcome to London Bridge City – a destination enjoyed by visitors from across the globe and a river vibe loved by those who work and live in the area. London Bridge City is surrounded by some of the City’s most famous landmarks and is steeped in rich British culture. This iconic London neighbourhood offers high-flying workers, and laidback visitors alike, an abundance of world-class food, shopping and entertainment, as well as some of the best London tourist attractions. Rubbing shoulders with the likes of Borough Market, The View from The Shard, HMS Belfast, Tower Bridge and the Tower of London, this vibrant and forward thinking community is one of the most visited riverside London destinations. With half a mile of river frontage along the Thames between London Bridge and Tower Bridge, and a total of 21.5 acres of space, it’s a vast and lively mixed-use environment. Encapsulating 3 million sq ft of office, retail and leisure space, along with private residential apartments, the estate is overflowing with historical charm, breath- taking architecture and sensational views. This desirable neighbourhood hosts a contemporary community of some of the world’s most visionary businesspeople, dynamic residents and those seeking an indulgent, yet balanced lifestyle. The Communications and Community Manager will deliver the LBC Communications Strategy and support the Head of Events and Communications in delivering a dynamic and impressive engagement programme to enliven London Bridge City for all Stakeholders including occupiers, the local community, and the general public.

Please read on to find out more about this opportunity. 2


The Estate




1651 Pioneering businessman, Alexander Hay, became proprietor of Tooley Street warehouses, taverns and brew houses in London Bridge. His business acumen enriched the area and it began to be a key trading dock for the country. 1696 Joseph Hay (son of Alexander Hay) established an insurance scheme named 'Ye Amicable Contributors' and formed the first fire brigade in London to protect the area. 1838 Marked the end of nearly two centuries of the Hay family affiliation with Hay's Wharf.

1666 The Great Fire of London virtually destroyed the City and the riverside wharfs.

1700s Hay's Wharf was used as a refuge for German Protestants escaping persecution, some emigrate to New America

1840 John Humphrey Jnr took over the leasehold of the wharf.

1849 Britain opened up trade with the

1856/7 Sir William Cubitt, an acclaimed civil engineer, was commissioned to build a new wharf around an enclosed dock. Late 1800s/early 1900s The Wharf was rebuilt and became a major dockland serving the whole of the British Empire. Handling thousands of tons of dairy produce from abroad, it was named the Larder of London'. Cottons Wharf was converted into the first commercial cold storage warehouse in Britain. 1940s Hay’s Wharf was badly damaged during WWII bombings and once again it was rebuilt.

international market and started importing tea on the much-admired Tea Clippers from China, India and Ceylon.

1861 Hay's Dock was destroyed by the Great Fire of Tooley Street - described as "the greatest spectacle since the Great Fire of 1666".

Early 1920s Ernest Shackleton's ship, The Quest, was fitted out in Hay's Wharf for the ill-fated Polar Expedition of 1921-1922


1960 The recovered dock was handling 2 million tons of foodstuffs within its wharfs and had 11 cold and cool air facilities.

1969 Saw the demise of the wharfs due to fierce labour disputes with the Dockers and a lack of manpower to unload the ships. A change in trading patterns and containerisation was also to blame. Early 1980s The land at Hay’s Wharf was acquired and the regeneration of the derelict docks stretching from London Bridge to Tower Bridge began. It was named London Bridge City. 1987 Hay’s Wharf was transformed into a beautifully designed shopping arcade, Hay’s Galleria Artist, David Kemp, was commissioned to build the giant sculpture, The Navigators, to remember the areas docking heritage.

1977 Skate City was built and the Queen’s Walk (from Lambeth Bridge to Tower Bridge) was established to mark the Queen’s Silver Jubilee. 1986 Saw the completion of phase one of London Bridge City: No.1 London Bridge and the Cottons Centre.

1998 The More London Estate was sold to London Bridge Holdings Limited who developed it into what it is today.

2002 City Hall was completed.

Present Day London Bridge City encompasses the site of these historic warehouses, with No. 1 London Bridge, Cottons Centre, Hay’s Galleria and More London Estate all standing proud within this dynamic riverside food, shopping and entertainment hub.

2010 7 More London Riverside was the last building to be finished.


Savills Property Management

Founded in the UK in 1855, Savills is one of the world’s leading property agents. Their experience and expertise spans the globe, with more than 600 offices across the Americas, Europe, Asia Pacific, Africa and the Middle East. Savills provide high quality property management services across the board; from helping with everyday maintenance issues to working on marketing strategies, their team covers all the bases when it comes to managing commercial property, including retail, office and business space, leisure and industrial. Their vision is simple – to be the best forward thinking provider of property management services in all markets, giving clients and end users the highest level of service at all times. Savills offer property management expertise across all areas of real estate, at every stage of the development life cycle.


Adding value to assets is their primary focus, along with providing real insight and forward-thinking advice from their flexible team of global experts. Savills’ customer-first approach combined with an in-depth knowledge of property and a global presence enables them to deliver best-in-class property management services to clients, and to offer an enhanced experience for occupiers and visitors alike.


The Role Communications and Community Manager London Bridge City, London SE1

This is an incredible opportunity to work on one of London’s most iconic business and lifestyle destinations, welcoming millions of visitors annually and working within a dynamic team in a fast-paced environment.

Key Responsibilities


Branding and Communications:

• Support the Head of Events and Communications in the development and implementation of an exciting and dynamic events strategy of year-round event activities. • Foster client and customer loyalty across the brand, maximise the customer offer and partner with Occupiers for a best-in-class experience. • Lead on planning and delivering events including sourcing suppliers, compiling documentation, seeking sign off from senior management and ensuring estate guidelines are adhered to and objectives are met. • Target new partners and actively engage these on events and activations on site including commercialisation. • Lead on documenting, capturing and promoting Events and Estate-wide activity. • Administrative duties to support the safety, compliance and success of the programme at LBC. • Develop an ambitious programme of social value and community engagement projects in partnership with the Culture Team. • There is an expectation that this role will champion diversity and inclusion across LBC.

• Support the Head of Events and

Communications in the creation and implementation of an ambitious, forward- thinking LBC Communications and Marketing Strategy, based on the LBC Strategy and supporting the Client vision and wider Estate objectives. working with the press agency to identify instances to communicate LBC messaging. • Ensure details of the enlivenment programme are successfully communicated to relevant audiences. • Update and manage digital communications including the website and ECN digital • Horizon-scan for opportunities to communicate LBC vision and values, screens, plan and implement social media activity and drive traffic to all LBC media platforms. • Management of LBC communications agencies running our social media channels, producing creative assets and PR, including overseeing the development of branded materials and assets for LBC use. • Capture, review and report all event and Occupier feedback and data, working with the wider team to feed back into strategy and future planning. • Meet with occupier event and marketing contacts and form new relationships and partnerships with local stakeholders.

Filming and Photography:

• Oversee day to day filming and photography requests, approvals and permits. • Work with Filming agency on commercial filming opportunities to meet targets and process requests for occupiers and non-paid filming.


Administrative Duties:

• Refine processes including updated events management templates for colleagues responsible for thematic work such as commercial, people & operations, analysis, digital, project management and financial & risk management. • Develop process for reporting, analysing data and increase evaluation. • Oversee the publication and promotion of management reports including creation and distribute weekly, monthly & quarterly reports. • Raise and track payments and PO’s. • Event documents coordination and filing.

Local Engagement:

• Support with developing relationships with key local community groups and neighbouring companies. • Support with the London Bridge City social value and sustainability strategy and implementation. • Work closely with Team London Bridge attending relevant meetings and managing projects where needed.

The above is not an exhaustive list of duties.


Person Specification Essential:

• Strong stakeholder management skills with the confidence to communicate and influence at senior levels, as well as the ability to form relationships with many different types of people. • Provide exceptional customer experiences and thrive in situations which require original thinking and creative flair. • Ability to deal with challenging situations and a varied workload. Possessing a flexible, proactive approach to managing day-to-day work and responding quickly and positively to emerging issues. • A good understanding of corporate communications good practice, including a strong sense of the role, value, and opportunities that communications can play in helping the organisation achieve its business objectives and strategy. • Exceptional marketing communication skills including external and internal comms and report writing. Experience with digital media and communications channels including websites and social media Desirable: • Knowledge and experience using Adobe Creative Suite – InDesign and Illustrator. • IOSH / Event health and safety training. • Interest in sustainability and commitment to maximising social value. • Flexible working patterns, including some evenings and weekends. • Good understanding of property management place making principles and current industry trends.

For a full JD, please get in touch with The Management Recruitment Group.



How to Apply For a confidential discussion to find out more about this opportunity, please contact the Savills’ appointed recruitment partners Linus Williams-Silva or Emilia Fasano at The Management Recruitment Group. Applications should consist of a CV and covering statement outlining key matching experience for applying for the post. Applications should be sent to; or

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