Mr. Appliance Toolbox: Edition 4 2016
a mr. appliance® publication
4th Edition 2016
WRAPPING UP THE YEAR
4th Edition 2016
CONTENT
SOCIAL MEDIA
4 5 7 9
MRA FRIDGE
YEAR END CHECKLIST
YouTube.com/user/MrApplianceCorp Facebook.com/MrApplianceCorp Twitter.com/MrApplianceCorp Pinterest.com/MrApplianceCorp
A NEIGHBORLY EVOLUTION DWYER GROUP EMBRACES NEIGHBORLY
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THE MOST POWERFULTOOL INYOUR OFFICE:THETELEPHONE
11 12 13 15 16
SHOWING VALUE
THE ART OF MOTORCYCLE RIDING
on the cover
DESIGNYOUR LIFE
5 REASONSTO USE PTNVENDORS
YP.CA DISPLAY ADS
CONTRIBUTORS
10.
DWYER GROUP ® MIKE BIDWELL President & CEO DINA DWYER-OWENS Co-Chair MARY THOMPSON Chief Operating Officer HOLLY PETERSON Marketing Manager Canada KATHLEEN SEAMAN ProTradeNet ® MR. APPLIANCE ® MICHAEL GREEN Vice President Operations DEBORAH MCKENNEY Franchise Consultant STEVE BOWLES Franchise Consultant TEENA JIMENEZ Administrative Assistant
12.
PRODUCTION
MICHAEL MCCULLOUGH Creative Manager, Dwyer Group, Inc. DESIREE JONES Graphic Designer, Dwyer Group, Inc. MEGAN BOYD Communications Manager, Dwyer Group, Inc. SEND TOOLBOX ® IDEAS/QUESTIONS TO: MEGAN BOYD Megan.Boyd@DwyerGroup.com
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toolbox ® |4th Edition
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toolbox ® |4th Edition
MRA FRIDGE
4 toolbox ® |4th Edition
YEAR-END CHECKLIST for Mr.Appliance ® Franchisees
Here’s a checklist (Source: Business Resource Services): 1. Cs cahl leydouul er ab omoekektei ne pg ebry, aJcacnouuanrtya3n1t ,. a n d / o r C PA t o d a y a n d 2. Sf ientaal i zdeadt e. Ct oh ma t my ouun iecxapt ee ct th yi soduar tyeewa ri t- he nt dh enmu ma nbde rgsettot hbeei r commitment to achieve it. Suggestion: Valentine’s Day is February 14. What better gift to give yourself? 3 . Rp leavni eawd mwiint hi s yt roaut or ri navneds tpml aenn tf uanddviins og rf oarn tdh/eo cr ur rert ei rnetm e n t year retirement contribution. 4 . At hsiks ydoeua dr lCi nPeA. wMhoas tt li iskseuleyst nh ee ey dwtiol l bi ne crleusdoel :v e d t o m a k e • Dp ue rpcrhe ac si aetsi oann ds cshael edsu tl eo sy(osut ar rCt PgAe tnt ionwg sc oa phi et a/ls h e can start updating your depreciation schedule). • Payroll reconciliation. • Compare current year-to-date expenses to prior year for any unusual/unexpected variations and investigate. • Her esavt viemen yauoteeus fraoCnr Pdt Ahpecr ooy fmei at esr . ub py wf o irtehc aa snt ii nn gi t irael mt aaxi nl ii anbg i lity • Wm ionrikmwi zi et hy oy ou ur rt aCxP lAi atboi lci ot ymf eo ru tph we ci tohma i ns tgr ay teeagry. t o • Review needs for working capital for the coming year, including anticipated capital expenditures. • Ripnoecvt l eui endwt i i nacgl ufl rii nrneaennotc fif nicnrg aenndeci tei nda gns . da nt ed r bma nl oka rne bl aat li ao nn cs ehsi pa sn, d • Imt sh aet hnpeal gaeenxmi tsoet inuntpg’ sgari cnacdf ooeur?mn tai nt igo ns yns et ee md s a? dI fe nq ou ta, t we ht oa tm’ s e et Assign a date and a person(s) responsible for resolving each of these issues. Put these dates into your scheduler and have weekly progress meetings. Establishing a wa crciot tuennt iynega rs -t ea nf fda cnldo smi nagn pa gr oe cmeednutr epse rcshoencnk el ils wt fiol lr h e l p ye of f ui c ti eo natc fhi ni eavnec yi aol ucrl ogsoea fl os ro 2f 0a 1t i6maenl yd, aa lcl cfuurt autree ayneda rcso. s t
BY: MICHAEL GREEN, VICE PRESIDENT OPERATIONS
W hile helping Mr. Appliance franchisees gain an i(mP &p Lr os v, Ce da suhnFdleorws taanndd iBnagl aonf ct he eSi hr ef ientas n) , cIi a l s oa sf tpeencttismoefserf ef ef ec tri vt oe ltyhoi sppe rr oa tciensgs aa sp roonfei t oa bf tl eh ea n“ Ud nc-aFsuhnf”l o w i n g bb ue sFi Un eNs. sU. Bn de lei re svtea ni t doi rn gn oa tn, df i nl eaanr cni ianl gs thaot we mt oe nrtesa cda, na na ac ltyuzael l y ac annd bi ne t fei rnparnect i at hl ley fri enwa na cr idai lnpg e(ref qo ruma l as nFcUe No)f . yPol uu sr , bbuys bi neet tses r ua rnedne roswt ainndai nmg uhcohwb teot treerapdoysoi tui or nf i nt oa nmcai aklesmt aot er me iennf ot sr, my oe ud ba nuds i n“ neos st -ds oe-cgi soioodn”s baunsdi nt oe s, sh odpeec ifsuilolyn, sa. vo i d m a k i n g c o s t ly c te a l r l d I y n s o m ( u r a e “h n m o y e w wm a w b y e e s r l , l ” f h i i n o g r a h n “ s h c c i o a h w l o s o n t l a o ? t ) t e - . m s A o e - fi w n n t e a s l n l a ” c r i y e a o l a u s l r t o a b t t u e li m s k i e n e n e re s t s p c o a r n t performed over a period of time (week, month, quarter or year) in most cases. That’s the reason I encourage and work with Mr. Appliance franchise owners/business mfinaannacgiearlssttaotetamkeentthse. time to learn how to read their e b n e v c W o ir m o it n e h m s t e h e v i n s e t n y , h e m a a r v o ’ i r s n e e g c c t r o i i m n ti o c e m a ly l i t c a o n c h h d e a a l l a a l ta dgoeacilssiaonnds foobrjeycotuivrecso. mpany and to reach your financial f i n aSnoc, iba yl ssteatttei nmgean tssc hf oerdtuhl ee yi ne aprl, aycoeut oc af ni nga el itz ae hy oe au dr start on tax planning so you can take proactive steps before the end of this year. This will help you identify any possible money saving options. p c le c y n u o g r u a e t s m e a f a n i k n d e a p n s o o c l i u i a t n l i c d d
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toolbox ® |4th Edition
Auto | Property | Equipment | Workers Compensation | General Liability | Umbrella | Pollution | Bonds
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Our continuing commitment to quality products may mean a change in specifications without notice. © 2016 Goodman Manufacturing Company, L.P. · Houston, Texas · USA www.goodmanmfg.com
ds
OUR MISSION
OUR VISION
To be a world class company admired for the excellence that customers, franchisees and associates experience with Dwyer Group ® .
To teach our principles and systems of personal and business success so that all people we touch live happier and more successful lives.
A Neighborly EVOLUTION
BY: MIKE BIDWELL, CHIEF EXECUTIVE OFFICER, DWYER GROUP ®
O vb er ar nt hd es lma satt tyeeratro, I yhoauv. eWbee ea nr ediins ct uh sesmi nigd hs toowf am o r e transition of consumer shopping preferences. Look al ot owk ht aot tihs ehsaupcpceens si nogf tAomo na zl ionne tpouar pc hp ar es ec isaot ef gt ho iosd. Os . nYloi nuec a n ss au lcehs ahsa Bv ee sptuBt ut hy .eWs qa ul me ea zr et roenc et rnat dl yi tai onnnaolubni cgebdotxh reeyt aa irlee r s cf auvt ot irn og f boaf cf ekr oi nng t ah emi ro pr eh yr os ibc ua sl ts toonrlei ncea pmi taarlkientvpel sa tcme . eTnht ei ny d o n( aont ywma no tr et ht eh al ink et hs eoyf Aa lmr eaazdoyn heaavtei n) . gMi notsot tohf eui sr mh aavrek ne to swh a r e b e cSoemr vei cc oe smaf roer ttahbel en ewxitt he -pc ou mr c mh aesricneg for on nl i tni ee ;r.I Apmr eaf zeor ni t, . po po rpcohr.tcuonmi t, yA. Nn goi ed’os uLbi st tt, haenyd aortehienr sf osreae hi tuagse tlheea rnneixntgb i g emxapset reireendc ep. rIonv si de il nl i gn ga pv reor dy uhci tgsh, -ol envl ienl ec or entsaui lme resr hs ahvoep p i n g ed xi gpi et ar il epnrcees ebnyceex, et hr tei ns gu pa phl yi g chhdaei ng raenedotf hceo dn et rl iovl eorvyecrhtahi eni. r Tb uhti smi sann’ ty noef at rhleysaesdei as rs ui l py tpour sl l eadr eosf fmi na rtthaensde rhvaivcee s s p a c e , exteHnoswiveevreers, othueryceasr.e missing one critical piece. The service pt or odveildi veer.r Wa ec ohnasvies twe nhtal yt thhi egyh dc oo nn ’stu. Wm ee raer xe pbeersi te np coes .i t i o n e d Pi mr opvoi rdtianngt ap caor tn os ifsttreyni tn cgotno sruemp lei cr aetxeptehrei esnuccec ews si l labc eh iaenv e d
with online product sales. I believe we have the best model to accomplish that; local commitment trained tsoo pdhe il si vt iecraat i os enr av ni cde si ny sat esmp es c. iTf ihci smi as nvne er yr, du isfifni cgunl tattoi opnualll off wWihthiloeutthaesferacnhcahnisgeinmg omdaerlk. et dynamics are potentially a tahnrde awt e, t ahreey aacl tsion gp. rAe st eRnetuan hi oung, ewoepapnonr ot uunni ct ye .dWoeu ra rpel aanwtaor e , launch our Neighborly ™ (Neighbourly ™ for our Canadian nl oeni gg h- tbeor mr s )vui smi obnr eo lfl ab ebirnagn adbi lne 2t o0 1e 7x t. eWn ed hc ua ds t ao lmr eeards yf rhoamd a os onme be wr ahnedr et o– ol teht ’esrks e. Te ph ot hs ee mc u isnt oomu re rNs eai rgeh bb ou ryhi nogo ds e! rWv iec e s hc oa mv epbl eeteenoaf fceqrui ni rgi nt og at hded ictoi onns ua lmber ra ni nd st ht ios pr er og va irdde. Wa me mo rues t have enough of what they need to be relevant. More braWndesamreatattear.pivotal point in our evolution as a company. Wh oeuhs eahv eo ltdh en aomp pe o, ar tduensi tt iyntaot icorne at ot ef ianndetwr ubs treadn da ,nad v e t t e d sdeornv’itcdeopirto, vsoidmeersonfoeretlhsee twhiilnl.gs consumers need. If we We have spent 35 years getting ready for this moment. We will need your full ec onng taigneume et on tmt oe eetx(eacnudt ecoonn ttihnius eo tpopeoxrct eu endi t)yosuor tchuast t wo me ec rasn’ evolving preferences.
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toolbox ® |4th Edition 7
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1/27/16 1:23 PM
DWYER GROUP ® EMBRACES NEIGHBORLY
BY DESIRAE FRANCO, DIRECTOR OF COMMUNICATIONS AND PR
W ee nwt ei lrl on uo rt ss ipt ai dc el yabnyd at sa khei gohu- rt eccuhs ct oommeprest, ”i t sotrast et rdy t o Mike Bidwell, president and CEO of Dwyer Group ® pOrffioicretro, LiinstaroZdouecllinnegr.the new Chief Strategy and Marketing For years Dwyer Group has recognized the opportunity to cbrroa snsd- sm. Za rokeel ltnael rl , owf ho ou rwsaesr vt ai csekse dt owt hi teh et xhiisst ivnegr yc ut as lt loomr de resr owf hoeunr she joined Dwyer Group in January 2016, revealed to franchisees and associates the progress of this high-priority objective. c h“ aWneg imn gu,s” ts cahi da nZgoee lol nuer raapspsrho ea cbhe bg ae nc aeuxspel aoiunri ncgu st ht oemo ev resr aarrceh i n g o( CpRp Mo r)t us ynsi tt ye ma sr terpa rt ee sg ei cn ct su sf ot or ma l el rf rraenl ac thi iosne sehs .i p“ Omn al yn as igxe pmeer nc et n t ob fr aonudr sc,”usr hr eenrtecpuosrttoemd . e“rAsl lhoafvoeuervceur sut soemdemr soarreet hh aonmoeno ewonfeor us ro r by euts mi n oe ss st oo fwt nh ee rms wh ahvoe anroe iwd ei lal i nt hgattowpea y( of uo rr bp rr ae nmdi su)ma rsee ravl li c e , cs eornvniec ec taendd. Tqhuaatl iwt ye –a rt oe da lol ipnagritt ot fhtehrei gshatmweafya.”m i ly d e d i c a t e d t o t h“aWt er ehsaovnea at eus nwi qi tuhe oaunrdc voar leu caubsl et osmt oerry baams eo, ”n sgtsat t oe ud rZboreal nl ndesr,. o n e “i mWperaorvei nagntehtewloi vreksoof fpoetohpelres ;wwheo ahraevbe udsei nd ei csast oe dw onue rr sl ,i vf reise nt od s , p aTrheen tosv ae nr adr cc ho imn gmuumn ibt yr el lel aa dberrasn. dWteh aa rt eZ no ee li lgnhebro’ sr st e. ” a m h a s cNreeiagthebdotrol ys. eI tr vwei lal ss tehrev ef otuo nudnai tt ieoanl lf o r o u r C R M e f f o r t i s Dwyer Group brands in the minds of consumers, giving us an opportunity to tell our full story of all we have to offer.
n m e “ o , vwe ri tyh at hr ee oc onml i npee,”t iet imo np hi na st ihzaetdhZoome el l ns ee rr.v“iWc eei sh ai nv eo ua nr Da dNvAa. nI tt ai gs en oo vt ej ur s t wd i hs raut pwt oe rdbor, ai tn’ sd ws mh oa ywheaavree t.”hZeoteelcl nh enro leomg yp ht oa sdi ze el idv et rh aa tswl i chki l e ct hues tsoyms teermesx, ppeeroi epnl ec ea no dn wt hoer fl rdo- cnlta es sn ds e, trhv ei cye ctahna’ tt icsocmo pr ee tteo wa lilt h Dwyer Group brands. A w n t t d a h i , t s i w r m u e p e m t w o u r h s e b t n r e a v o n o u d l r v s c e e o n a m n te d p r e i m n ti g e ti e t o t h n o e i u h s r o g c m r u o e s w t s o i e n m r g v e a i r c n s e d w c c a h h t e e a r g n e o g t r i h n y e g e y wAe rf teeirnht ei rrivnige wa ne di ntdoetpeesnt dt heenitr srueravcet iyocnosmt op a ny, p a s t c u s t o m e r s Dwyer Group brands bi netienrgv i“eNwe ei gdh abgorrel ye. d” Awni tohv tehr ewahseslems si nmg e8n9t . p“ Ie rhcaevnet boef et nh odsoei n g t h i s abrvaenrdy,”losnagidtiZmoeelalnnedr.have never seen such high scores for a new foIrntfhuetuNreeigchobmomrluynications, Zoellner will share the rollout plan ™ brand, targeted to launch in early 2017. I “ n closing, Zoellner had these inspiring words for franchisees: Neighborly . Our customers believe it. And I know you can deliver it.”
toolbox ® |4th Edition 9
1:23 PM
The Most Powerful Tool in Your Office
THE TELEPHONE
BY: DEBORAH MCKENNEY, FRANCHISE CONSULTANT
I n my nine years with Mr. Appliance ® I’ve heard Doug Rt hoeg Te or sp sGa uy ns ef rvaenr ac hl ti si me eo swtnheart shi en ct oh ue l nd ettawk oe rakn, yd roonpe tohf e m a n yTwhhi se ryee ai nr tmh ae rckoeudnat nr yoapnpdo rt ht ueny i wt yofuolrdDsouuc gc e’ sesdt.a t e m e n t t o be proven right when Steven Johnson, Mr. Appliance Over the Mountain in Birmingham bought an existing Mr. Appliance fsrtar un gc hg li es ed ifno rCai nfceiwn nyaetai .rTs haen df r awnacshjius set i nn eCvienrc ai nbnl ea ttiohma da k e i t owvaesr tthhaet ht huemypc.oTuhl de nm’ tagi ent i tshs ue ep fhroonme tthoer ionwg n. e r ’ s p e r s p e c t i v e C i n Wc i ni tnhai nt i tt hh reeyewweeree kbsooofkSetde voeunt taawk ienegkowv ei trht hs eerbv ui csei nceasl lss i n and hiring more technicians. When asked what he did dT ihf fee pr ehnotnl ye, hS taedv be ne esna irdi n, “gWi neg jaulsl tt ha ne stwi me er e, bd ut th tehdeapnrgi oprh o n e ! ” owner was letting the phone go to voice mail on the eveTnhinegostahnedr twheinegkeI’nvdesh. eard over and over again from fdriaf fnecrhe inste.”e sI ’,v“eMhye aa rr edai ti sf rdoimf f efrreanntc. hMi sye ceus si tno rmuer ra sl aarreea s a n d ldaor eg senm’ t emt raot pt eorl iwt ahne ar er eyaosufrr of rma nccohaisste- ti os -lcoocaast te. dT; hc eu st rt ou mt heirss i t wf i xaendt , tbhuet stahme ye at lhsion gwsa. nOtf tcoo ud resael wt hiet hy aw saenrtvtihc ee i cr oamp pp lai anny ctehsa t mb eatkreesa itte de afsayi rfloy ratnhde mg e tb ev ca al uues ef otrh tehyeamr eobnuesyyt. hTehye sypwe na nd t. t o
w h aAtc cc uo sr dt oi nmgetros ao fHsaerrvvai cr de cBoums ipnaens si eRs erveiaelwl y swt ua nd ty, a6b5o u t pa eornc ee -ncta sl la- iadn tdh- ed yo nwea inntt ek rnaocwt i loend. gMe ao bs tl er ef rsopnotnl idneenwt sodr ke fei rnse adn d “pkl ancoewd l oe dn gheoalbdl et o” as se aarbclhe ftoorasnosmweeor nqeu oe sr tti roannss wf eirtrhi on ug tt hb ee mi n g to sOonmee-ocanlel-ealnsde-.done tells me customers don’t want to lbeaacvke. aR emmees ms abgeero, gnevnoeircael lmy apiel oapnlde wt eanidt ftoor dsios mt r ue os tn seetrov iccael l cwoimt hp, awnhi ye swi no ut hl de tfhi resyt hpol al dc e- o. Iuf t t hh oe py eh oa vf eg edtitsi tnrgu sa t ctaol lsbt aarctk ? Papeoppolientamreenbtuasynd– mthoevyewoannwt tiothmthaekier alivceasll., schedule the b e cWa uhseeny tohue sppheonnt emdooneesyr ti on gg ei nt tyhoeu pr ho of fni ceet, oi t r’ si nrgi n. Og inn g ac uv es troa mg ee irt tcoo cs at sl l ayboouu. tD$o2 y0oiun rme aa lrl ky ewt i anngt ttoo grei st ka lnoes wi n g t h a t os opmp oerotnuen itthyabt ec caanuasne stwh ee rpqhuoenset iios nnsoat nbde ignegt at hn es wv ae nr erdo bl l yi n g ? Ya on ud rwpaeirt cfeopr tyi oonu mt oacyabl let ht heamt cbuasctko ma nedr smwa yi lbl el esaovme ae md oe;sbs augt e are Sytoeuvewnilhliansgatnoortihskeritq?uote I like a lot about keeping the customer first in everything we do. He tells his employees, “i nI cwoinl lvienncioennvc ee nai ecnucset oamn eerm, bpel coayue seebwe fi ot hr eo uI twt ihl le customer none of us gets paid.”
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toolbox ® |4th Edition
SHOWING VALUE I wa cor uo lndy lmi k, ewtho i ac hd di sr esshsotwh ien5g tthh set ec up sitno mt heerAv. aS l. Su.eI .. ST. Th. i s BY STEVE BOWLES, FRANCHISE CONSULTANT
teox pml aaiknei nr ge cwo amy ms tehnedyact ai onnismt op rtohveectuhset opme refro rams faanr caes o f t h e i r appliance. This might even result in an additional repair whiNleowin, tmhoevhionmg oen. into the kitchen. Another great oc lpepa onrot ur nr ei tpyl af ocre y( odue pt oe naddidn gv aolnu et ht eo pa rri ec pe )a itrh, ewvoeunl dt - ab-ehtooo d fhi ol tme reoovwe nr et rh. eY os tuo cv oe u. Ml daanl ys ot i cml eeasnt ht hi se i ss t foovreg ot ot pt e annadb do ruitpbpyatnhse. Ty ohui smi si gahntoht haevre owphpiol er tsuhnoiwt yi nf ogrvyaol uuet oa tutphsee sl lavma er i toi umsep. rI fo ydouuc t ho ua pt pf reonmt ot hbee wwaol lr, kt iankge oand vt ha en traegf re i go enr taht oe roapnpdo ratl ur enai tdyy t hh ae vr ee if to r st hh eo we vi an pg ovraal tuoer tcoo ti hl se. Ec ux ps tl oa imn et ro, bt hy egcoui ns tgo amheera dv earnbda lcl yl e aa nn di nogn the work order what you did, and why it’s good to do this on a reAgufilnaarlbaarseias.for consideration when trying to add value to ap rceapl la irse md faokri nwghsaut reev eyro suirt ut ea ct ihonni ct ihaenys ma ri eg hi nt ef un lcl ouunni ft oe rr .mI ha anvde ea nn cdobuenetne roeudt mo na nf ayr t teocoh smt ahna yt hf iaevl de rniodtebs ewe int hi nt ef uc hl l nui nc iiaf onrsm tt oh oa tl nweeerde endoftopr rtehpeajroebd. Iann dt u/ronr , dt hi de ny ’ twhoauvl ed tahsek et qh ue i cpums et onmt oe rr tt oo wb eo lrsr, obwu ct kh ee ti sr ,s l. aI dhdaevres ,s ee tecn. Tt ehceh cs uasstko mc uesrt oi smpearysi nf ogr f tooro l s , eg xe pt ei nr vt oa lpvpe ldi ai nn cteh er erpeapi ar i ar .nBdy t thhee ccounsvt eonmi eenr chea ov fi nngo tt oh pa vr oi nvgi dteo mi n ac ot emr ipael st etno taatnedc hu, ni tp mr e apkaer se dt h. Be yc ohma vpi anng yt hc eo ml i tet laectrhoisnsgas s lai vkaei ltahbel ec oi tr raepcpt et ao rosl st ,haa tS hi toi ps nV’ ta ct h, ei sx tcroamt op wa neyl s’ s, bf iur cs kt er ot sd, eeot c . and that they have experienced this situation before and are ready for it. w to o d n S e ’ o t t m a n i o e l, t t o i i c m r e m e i s f i , s y y s o o u a u s t m r te y i p g t o h in t r t u F h s r i o h n n k t t h t L r h o i e n u e c g u h S s e a t r o c v m a ic l e l e , r . n H i o s o n t w ’ p t a e w y v a e a t r c t , t h a e i l n n l t g i o o n r ya ol wu aayrse cdoomi negs iosuht ui nr t ti nh ge wy oausrhs e( nl foa pn ud nt hi ne t be rnadnedd )a. sI el ev ae vr ye tyhoi nu g wa ni dt hat hf rias n. Tc hh iesreee akrne omwasniyf twh ae yy satroe sohroawr evna ol ut edtooi nagc iut sot no ma e r, rt he ge yu laarreblaosoi ks .i nAgcfuosrt oi nmae sr emr vi gi chet pnrootf ebsesai obnl ea lt,obduet sI ccrai bneaws shuarte you that they know value when they see it.
step is often overlooked in the repair process, but when dr eotne en tpi or onpaenr dl y,f ui tt uc ar ne bdur as mi n ae tsisc. aEl lvye inn icfr tehaes er eypoaui rr cour sdt oi amg ne ro s i s isst ial l swi ma nptl sy toonseeteh vaat loune l yi nt awkheas t at hf eewy amr ei npuat ye isn, gt h. We ceucsat no mwearl k tnhor oc ousgtht oj utsht ea ffreawn cohf i st he ee . wP ar oy vs itdhi insgc va anl ub ee tdoo tnhee wc ui tsht ol imt t leer t o ec un sc tooumr aegr easc pq ou si si ti itvi oe nc uc os tsot smsei rn cf ee etdhbe ay cakr we mh i ol er er el idkuecl yi ntgo refeLreyt’osustnaerwt incutshteomlauernsd. ry room. If you happen to be working on a washing machine, it’s a good ideyaotuo ainrsepaetcitt .thYoeudcryaenrewashiillyepop
oo pu te na nt yh el i nc at bt hi naet tma ni gdh ct lheaavne I nb ut ui l rt nu, pI ri ne sc iodme mt heencda bt ai nk ient g. pa ni cdt uarf et es rotfhteh ec l ienasni di neg bseof oyroeu cc aa nn sa hl soowi nt shpe eccut st thoembeerl. t Yaonud o t ht ehre cdormy eprotnoeinntssuor fe proper functioning. This is also a good time
toolbox ® |4th Edition 11
The Art of Motorcycle Riding BY MARY THOMPSON, CHIEF OPERATING OFFICER, DWYER GROUP®
“Your bike – like your life – will go where you’re looking.”
B aa cmk oattotrhcey ct ul er nr i do fe tthoet cheenGt ur ar ny dmCyaDn ya od ni n. Hv iet ei nd vmi t ee df omr e under the auspices that he had a brand new motorcycle ht oegwe tahnetre. dH et owt ea ss trai gnhdt .t hWohuagthIt di ti dwnooutl dk ng oi vwe uwshsepne Ic iaacl ctei mp tee d hh iasdi na vl ei tsastoi onnt owsahs ahree hwaidt ha mn oet haenrdmt hoet imv eoftoorr ct yhcel er iwd ea.sH(ep u n inteHnidsemd)ottohrecvyechleicwleasfoerqtuhiaptpleedsswonit.h helmets that allowed tf ihvee dhroi vu er rs ah ne ds hpaarses de nhgi se rwt ios dt aol mk wa ni tdh roenme i anndoetdh me r es ho of owr iwmhpeor re t Ia nwtaint ti es dt ot ot al ok eo ki n. Wt hee evni de we datnhde cr oi dnes caitotuhsel yGdr ae nc idd e Canyon arriving a few minutes before the sun began setting. Ii nwv ai tse di nma we et oosf i tt hoenbae ba ue nt yc ha lwl ai trho uhni md mt oew. Taht cehn tmh ey sDuand s e t as hHeefitnoilsdhmedehthisaltelsifseonis. like riding a motor cycle. Your bl oi ok ek i–n gl i ki ne tyhoeu wr lri of en –g wd iirl el cg toi ownhyeorue ’ lyl ogue’ tr ef i xl oaot ekdi nogn. Itfhyeo wu ’ rr oe n g tt hu irnngs aonndy loi kuer l py actrha. sNh i. nTeh ti si mi se ps aorut ti coufl at er nl y tthreu eb iwk eh ei sn cma paakbi nl eg oy of ug ewt tai nn gt tyoo guoa. rAonudn dh et hsea icdo yr no ue rmb uu st tyloeua rmn ut os tl ol oookkaws hf aerr e ds uo rwp nr i ts he ed . rIonasdt eaasdytohue yc aann bt i ec ci pa autsee t thhee rboeasdt ar indde rt hs ea rt eu rnnost. Td ohwe bn etshtedrroi vaedrtsoatlhs oe abrees tc odnr isvtianngt lcyomn doivt iionng st. h e i r m a c h i n e s b th e a e t H n t e i l m o h o a e k d i i n n t a g m k i e y n n l t i h m fe e e I w o w r n a o s t n h g fo e d c r i u i r d s e e e c d t b i o e o c n n a a n u n e s d h ad faonrdg omt teennt oarbi on ug thl eo lopkeidn gmwe hr ee rf oe cIuws , af ni nt eddt ht oe gr iog. hHt i rsowa di s, daonmd li on ooku irnl itvhees dwi ree mc t iaoynkonfoswu cscoems se. oI nael swo hl eoa nr ne ee dd st ht oa tbdea y t h a t g e a h h t e e iv w t e h a t o h s u i r n g i h g g s t h I t a . h n A a d t d ho ua nr ds oe dmae hoanr od uarntde ahme asv, yi nbor ui crkf. aWmei l si eese at hn ids wwiitthh cl ilkoesley fcrai euns di nsg. Wh aer cma no rt hwr oe wc atnh eh abnr di c kt haetmt h e m twhaeybtrhi ce ky cc aa rnebf uelsl yt aacncde pwt i itth. Tk hi nadt ndeasys Ii nw aa s handed a brick with love and care.
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R – Really successful people have mentors in their life to help them grow faster and stronger I – I grow best by looking in the direction I want to go and looking as far down the road as possible D – Dtroiwv ianrgdctohnedbi teisotnrsooand tphoes sroi balde re q u i re u s to n av i ga te E – Everyone we mentor will be best served when we hand them their bricks with care and kindness y o uIrebnucsoiunreasgs ewyhoeur et oyfoi nu dn ae emd ei nmt po rr of ov er mo neen tp l a c e i n or to look on a different direction. I’s also important to offer to mentor someone wl o ho ek ri ne gy oi nu tahree rsi tgrhotndgi.rAe cr et i oyno ?u I f ni mo tp, ocrhtaanngt itnhgi nt hg aytoius t h e m o s t can do today.
12 toolbox ® |4th Edition
THE DESIGN YOUR LIFE TEAM CHALLENGE
BY DINA DWYER-OWENS, CO-CHAIR, DWYER GROUP®
C oIdt eg ooef sVablauceks ttoh oa tn De oonf tDh we ky ee yr Smr.eosus at lgi ne se di nwt hh ee no rhieg i n a l created Dwyer Group : “We believe in the untapped pa coht ei envtei atlhoefi re vpeortye nhtui aml af unl fbi el l isnogu, er vme ri sys pi oenr .s” o n w e h e l p EVERY PERSON CAN BENEFIT FROM DESIGN YOUR LIFE p T r h A o a t g t t r h i a n e m c c l u o to d r p e e s o v r e m a r t e y e m p le e b v r e e s r o l s , n w o f w e t h h o o e ff e j l o e r a i t n d h s e e t r h D sh e e i s o p i r g t g n e a a Y n m o iz u , a f r t r i L a o n i n f c e . h ise op we rns eo rns h, aasss uo nc itaatpeps eadc rpoostse on ut ira lb. rEavnedr sy…paetr sa ol l nl esvheol su. l dE vseert y tsahrogueltds dtheastiganjohbiscoarnhheerlplifteh. em realize. Every person inAynodutrhceitsyafmulefiildlienag aypopulriems itsosiyoonu. r team at your business MAKING TIME IS THE KEY TO REACHING TARGETS m sa W a le g e s n k a if n s ie s o o d w c b i f a y r t a e b n s u c s a h y n i s d d e a m o y w s o r f n o e e . r r T s s h e a e r r v k e ic e b e y u p i s s r y o m . A fe a n s k d s in i o t g h n a t a i t l m s c , a e C n f S o b R r e s t , h e taeDa me s. i Tg nh aYtoeuxrt Lr ai f el opy raol tgyr at omwwa rhdesr ye oeuvre rbyuosni neebs es neexfiisttss ai nn d collectively realizes their full potential by being part of t h We eb uc os iunl edsjsu. m p into new-owner business training at Dwyer Group and skip DYL in Waco. We could be solely fBouc tuws eeddoonn ’tte da cohtihnagt .yIonus ttehaeds, yws et epmust tDoYrLu on ny ot huer sbcuhsei nd eu sl es . aunl tdi mi navt ei tley yt aokuet oy odue!f Wi n ei t hwohuetr tehyaot uc lwa rai nt yt tt hh ee bb uu ss ii nn ee ss ss t o w th I i a m ll t r a s u g a n i m n y e e o i e u f x e . e vrec ri syem. Tehme by ewr oouf lydonu’ tr j bu us ts ihnaevses awj eonbt, tt hh er oy u g h wS aot uu lrdd abye mo no rmn ii snsgi ownh! eArl el iyt ot auki ensv ii tset ht eraeme hmo eu mr s boenr sa, t h e i r st hpaonu sj ue ss tadnrde as mi g nai bf ioc au nt tt hoet hi refrust, uarneds . aWs khtoh de mo e st on ’dt owma notrteo enjoy that kind of weekend? e ta a W r s g y i e t t h t o b t f h y o e l t l h o e e n w t e , i n e re d v e p o r r f y o t a g h t r e t a e s m n e d s d s e i i e v o i n s d h . eoduilndt oh acvhea pa tcelresa rt hl ya wt arri et t e n
T ay or guert l-isf ee t at inndg yi so uo rn ej oobf at hr ee choanr sduems t etdh iwn gi tsht loi vdi no gwi hn e n the moment. You know what that’s like. Today’s ccaalllesn, dtoadraayn’sdpthroebrele’smnso, atinmdetotodawya’sstseo.lutions are filling the t hBaut te, xgius tess si f wy ohua’tr?e Ynoout’ rt eh iwn ka si nt ign bg et yhoenmd ot sotdpa ryefcoi ro uwshtai mt e yi no uy owu ar nl at pi nt oy opul ar nl i ff eo rt owmh oe rr reoywo. uAwn da nf rt et eo tgi om. eS oi sunnol et sf as l yl ionug sycohue’ldl unleevteirmaecttuoamllyakgeetththoeserep. lans and set those goals, Y g o o If u e t s r h t L i h s if r s e o o u ( u D g n h Y d L i s n ) f a n a p m e p w i r l i o b a a u r c , s h i i t n t s e h h s a o s t u t e l r v d a e . i n r T y i h n n i g s e . i w A s n t f h d ra e w n v c h e h y r i y s d e D o o e w s w i e g n n e r have that class? Because, across Dwyer Group service bwroarnkd fso, rt ehveer re. Ii sn tf ha ac tt , voenr ey or ef at hl ei dreeaa tsho ants npoeboopdl ey iwn va en st st itno owuorr kp rf oovr ee vnefrr, abnucthiins set se ya sdt ej omusr ni se yh oopneaf upl layt hs ot ot wh eayr dwso n ’ t h iTg hh oe sr et adrrgeeatms isns lhi foeu. l d feel like a possibility with the Ds uecsci ge ns sYf uo lubr uLsi ifne epsrsotgor ay mo u. rP cehr hi l adpr es ny owuhwe na ny to tuo’ rpe arsesa odny a thoo ruestei ri en. tI ht emcaoyubnet rtyo. Yc roeua mt e i ag hntews taengt gt oa ngdo bo un ymt hi ses iroann c h tt rhiepns yoor ut rgaevtetl ot os ef at rt ahwe at ay rpg leatcseisn. Yy oo uu rg be tu tsoi ndeescsi dt hea, ta nwdi l l get you there. prBinuct iwplheisletoyoyuo’urer eamt ipt,lwoyheyesn?ot teach those same b uAsf itne er sasl lc, ot huel ds ab me jeu isdt eaasl sv at hl uaat baltet ri ancrt ee cdr yuoi tui nt go at hn ed retaining the employees who help you run that business.
toolbox ® |4th Edition 13
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PROTRADENET ® UPDATE 5 REASONS TO USE PTN VENDORS
ST!
BY KATHLEEN SEAMAN
Y ou can use any vendor you want, but WHY would you want to? ProTradeNet ® was created by Dwyer Group ® in 2005 exclusively for its fPrTa Nn cphri se ef eersr. eOdf fveerni ndgo rs ppercoi ga rl apmr i ci si ncgo amnpdl er teebl ya tue ns ,i qt huee i n tt oh eu fsrea! nI cf h“ fi rs ee ei ”n idsuns’ tt rayg, ao no dd iet n’ socuogmh pr leeatseol yn Ff oRrEyEofuo rt oy o u use PTN, here are five more: 1. PTN Does the Heavy Lifting Wc aen kpnr oo wb aybol yu ’fri ne db ua smy or ur en ne fi fnegc tyi ov eu ru bs eu soifnyeos us ,ratni md ey ot hu a n ry eosue ua rs cehai nn go vu et sni dd oe rvs eannddo hr , aygogul i dn og ot hvee rl epgrwi coersk. .WWhheenn yf ooru yuosue. Ea vPeTr Ny vveennddoorr , i tnh taht ewPoTr Nk hp ar so ga rl ra ema dayp pb lei ee ns tdoo n e be xe t pe na rs ti voefl yt hvee pt treodg. rOa nmc,eatnhde fvr eonmd ot hr ei rs ea edamc hi t toendet ios o u r program, PTN negotiates special pricing and rebates on your behalf, saving you time and money. 2. You Save Money Upfront & On the Back End As el lr voifcoeus ,r svoeynoduo’rrse oaflfwe ra yasdgios ci nogu nt ot os anvpermo douncetys aotr tohf fee tri ma reeobfa pt eu, racnhda st eh,abt uc ta mn roesat l ol yf oa du dr vuepn! dI no r2s0a1l s5o, w e gWaev eh aa nwdaeyd$o2u. 3t mc hiel lci ok sn ti on frreabnactheiss et oe so tuhramt reamn bg ee dr s . ep vuet rtyhwe ihr erreebfartoemm$o1n0e yt ob$a1c k0 0i n, 0t 0o 0t .hSeoi rmbeu fsri anne cs hs ,i soet ehse r s uv as ce ai tt i ot on ,paany df oornRe ef ur anni oc nh ,i sseoemues et as khei st hr ee ibraftaemt oi l yp ao yn oreubtaatnencuhaelcekm? ployee bonuses. How do you use your “The rebate check I receive at Reunion pays for my whole trip, making the whole event that much more relaxing.” — The Grounds Guys ® of the Rogue Valley 3. PTN Vendors Adhere to the Code of Values Pv er on Td roards et No et ht ei s phriogghrl ay ms e. lOe uc tri vgeo awl hi se nt oi thbe rl pi nygosuocnr enaetwe sa tnrdo nogu rb up sr ei nf ee rs rsepdavr et nnedrosrhsi. pTsot hmaat kbee tnheaf ti tpboostshi byl oe ,uw e require that our vendors provide you with excellent
customer service and adhere to Dwyer Group’s Code of Vacacluoeusn. tVaebnledotorsthoiustsstiadnedtahredP. TN program aren’t held 4. Dedicated Representatives that Understand Your Business Er evpesr yd ePdTiNc avt ee nd dt oo rs he ravs i enigt hoeurr omn ee mo rb es er sv.eWr ahl eanc cyoouun ct a l l a PTN vendor and say, “I’m a Mr. Appliance ® franchisee,” tahbeoruet’s no need to explain your business. They know Dwyer Group , they know that you’re a member ot hf eP nT eNt,wa on rdk t, hyeoyu ’ur ne dj ue sr ts taannodt hy eoru br ubsui sniensess os .wOnuet rs i—d e b u t wi nivtehs Pt eTdNi,ny tohue’ l sl ue cncgeasgseowf yi tohuerl ibt ue svi enne ds so. r s w h o a r e “I love using PTN vendors because it’s very simple to do business with them. I don’t have a lot of time to deal with people who don’t know our business and the products we use. It’s nice to work with people who deal with hundreds of other franchisees. I call and they know who I am. It’s hassle-free.” — Mr. Appliance ® of East Texas 5. PTN is In Your Corner ProTradeNet ® is more than a preferred vendor ph er ol pgirnagmy; oi ut ’ sdaelvseol oapdseudci cc ae tses df utlebaums ipnaessssi or enlaattei oanbsohui pt s . Wt h ahte vneynoduo ur sdeo ae svne’ nt dh oo rn oo ru tas di di sectohuenPt ,TpNr opvriodger ae mx c,eilfl e n t cuunshtaopmpeyr ws ei trhv iac ep,roord mu cat k, ye ot uh ’irneg os nr iygohut rwohwe nn tyoo ur e’ rseo l v e at enaymi s issuhe es r. eB ut ot wa dhveonc aytoeuf ou rs ey oa uP wT Nh evneenvdeor rn, tehcee sPsTa Nr y . Oo rn stehrev ioccec, at shieosne tihs as ut ey so uc a’ rne bneo tr ehsaopl pv ey dwbi et hc aaups reondoutc t ot on ml y adxoi mo ui zreviennt edronr as l c&a reexat ebronuat l “ccuosnt toi mn ueor ul os lyya sl ttyr ,i”vbi nugt PTN does, too. “If you’re using a vendor not in the program, and there is a similar vendor in the program, that’s not a very wise business decision.” — Aire Serv ® of Southern New Mexico
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toolbox ® |4th Edition 15
CANADIAN CORNER
Advertising Opportunities
BY: HOLLY PETERSON
s m h e o r Y w c P h . u c a p a n o t is n p n g h w . e f af errcihn gr edsius lpt lsapy aagdess –a st hwe es el l na es wi naddi vs i cdauna l a t o e e s s o Search Results Page Display •• 3P 0a g0exs2 c5a0nobnesteaarrgceht er edsaugl tasi npsatgYePs h e a d i n g s •-Ein.ed. eFmoridc aodnvaeurttoi smeor st iovne lpyages • Can be geo-targeted
Mr. Electric
123 Address St. City, ST 12345
Electric Compan y
123-456-7890
Get Directions
Website
Enter Map View
Raitings & Reviews
Be the first to review
Write a Review
Opening Hours
Mr. Electric City, ST
Phone Number
Be the first to review
Electric Compan y
Mr. Electric City, ST
Monday
8:00 AM - 5:00 PM 8:00 AM - 5:00 PM 8:00 AM - 5:00 PM
o a r m 3 T i n m h i e r t h 2 lpervoevl ,i nbcuet . tShoe yf ocraenx taamr gpel et , tihneBcCi t ti ehse dt ae rs gi reetdc wi t iiet sh icno ut hl da t it nh calnu doen eV al onccaotui ovne rt, hSautrwr eayn&t s Wt ohai ds tvl ee rr .t iI sf et haenrde si sh amr oe rae pthreovinindcive,idlaunadl ilnogcaptaiogness.can be created to direct users to For more information the new YP.ca display ads, please contact DAC Group: m o d n u Tuesday Wednesday i t m s h p s l b . a I u y t y ’ s a o d p f s r $ i c c 6 a e k n d . b T a e t h $ e p 2 u a 5 r d c p s h e a a r r s e 1 e 0 s d o 0 o l 0 d n i a m a t t p a r r i p e a r s l o s b v i a o i s n n i c s s i w f a o l i
Phone Number
Enter Map View
Electric Compan y
Mr. Electric City, ST
Phone Number
Electric Compan y
Your Ad Here
Mr. Electric City, ST
Phone Number
Electric Compan y
Mr. Electric City, ST
Phone Number
Electric Compan y
Mr. Electric City, ST
Phone Number
Electric Compan y
Merchant Page Display •y3o0u0rxc2o5m0poent intoorns-!p)aid merchant pages • -Me xe r. cf uhrannitt upraeg,efsutranrigt ue rt eeds twoirteh k e y w o r d s •cAadt evgeor rt iiseesrfomruospttsi meleacl tdmeluivlet irpyle key wor d • -I An popr dl i ea rn cf oers 3&0F0ux r2n5i0t ubraen, Gn ea rr dt oe na p+pLeaawr , nt h+e Obuutsdi no eosr .s • pAangtee mMuosdt ei rnnc lFuudrenai tkueryewi nocrldu df reosm“ f ku er ny wi t uorr ed” l i s t k“ feuyrwn iotrudr,et”hiesrpe af or rt eo 3f t0h0ex A2 5p 0p lbi aanncneesr &wFi lul ranpipt ue ar er a s • kCeaynwboer dg el oi s-tt a r g e t e d
Grayce Nicol ADcAcCoGu nr ot uMpa/nVa gaenrc o u v e r GNicol@dacgroup.com 604.298.4544 ext. 3230
16 toolbox ® |4th Edition
LET ProTradeNet ® PUT MONEY BACK IN YOUR POCKET!
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