1 Table of contents 22

HOPES 2025 Annual Report

NAVIGATING WITH HEART, STRENGTH, AND HOPE		1
In every step forward, we find new strength in our purpose and renewed hope in the communities we serve.		2
WHO WE ARE		3
MISSION		3
We provide affordable, high-quality medical, behavioral health and support services for all.		3
VISION		3
We strive to build a healthier community.		3
VALUES		3
We value kindness, dignity, excellence, creativity and adaptability.		3
WHO WE SERVE		4
37%		4
of patients living at or below 100% of the federal poverty level		4
59%		4
of patients living at or below 200% of the federal poverty level		4
7%		4
of patients or total number of patients experiencing homelessness		4
“I'm super pleased with my physician and her medical assistant. They're kind, thorough, prompt, and professional. I also appreciate the front desk and laboratory personnel. Everyone at Northern Nevada HOPES is awesome!”		4
- HOPES Patient		4
TWO CLINICS, ONE MISSION:		5
EXPANDING ACCESS ACROSS NORTHERN NEVADA		5
16,376		5
TOTAL NUMBER OF PATIENTS SERVED IN 2025		5
Together, these two facilities represent more than bricks and mortar, they are beacons of dignity, innovation, and access. From the heart of Midtown to the Corridor of Hope, HOPES is expanding its reach and deepening its impact.		5
GUIDED BY PURPOSE:		6
CEO REFLECTIONS		6
Dear Friends,		6
At Northern Nevada HOPES, we believe that the best way forward is to listen - deeply, consistently, and with compassion. In 2025, our theme, “Navigating with Heart, Strength, and HOPE”, reflects how we’ve charted our course through challenges, guided by the voices of our patients, staff, and community.		6
This year, we launched new programs, expanded services, and deepened our commitment to equitable care. From maternal health to addiction medicine, every innovation was born from listening. Our patients told us what they needed, and we responded with dignity, creativity, and action.		6
“As we look ahead, we remain committed to navigating with purpose. With your support, we will continue to transform healthcare one patient, one innovation, one act of listening at a time.”		6
We’ve faced headwinds: rising costs, shifting policies, and growing demand. But our compass never wavered. It pointed us toward resilience, toward community, and toward hope.		6
INNVOVATION BORN FROM LISTENING		7
ADDICTION MEDICINE DEPARTMENT		8
A COMPASS FOR RECOVERY		8
“We’re not just treating addiction, we’re treating people. We’re helping them reclaim their lives, rebuild relationships, and rediscover hope.”		8
BEHAVIORAL HEALTH ACCESS CLINIC		9
IMMEDIATE SUPPORT, LASTING IMPACT		9
“This is access right where people live, and same-day appointments make it possible for them to walk right in and receive care the moment they need it.”		9
MATERNAL & INFANT HEALTH SERVICES		10
NAVIGATING PREGNANCY & PARENTHOOD WITH SUPPORT		10
“We’re creating a safety net for families who’ve historically fallen through the cracks. Every baby deserves a healthy start and every parent deserves support.”		10
GAMBLING IOP		11
ADDRESSING HIDDEN ADDICTIONS		11
“Gambling addiction doesn’t always look like crisis, but it can quietly devastate lives. Our program helps patients navigate their way back to stability, one step at a time.”		11
PSYCHIATRIC RESIDENT PROGRAM		12
FORWARD INNOVATION		12
Because of donors who believe deeply in access to compassionate, high-quality mental health care, Northern Nevada HOPES was able to launch its new Psychiatric Resident Program - an innovative partnership with the University of Nevada School of Medicine’s Department of Psychiatry and Behavioral Health Sciences.		12
This collective generosity nearly fully funded the program’s $250,000 first-year budget, an investment that began making an immediate difference this July with the arrival of three fourth-year psychiatric residents.		12
How Donors Support Patient Care:		12
Primary Care Consultation		12
Intensive Outpatient Program (IOP):		12
Outpatient Therapy		12
We see the growing demand for mental health services every day, and we know that meeting this need requires investing in people. This program allows us to train the next generation of psychiatric providers right here in our community, expanding access to expert, integrated care for our patients.		12
Together, this program is building a strong pipeline of compassionate, skilled providers who will serve our community for years to come, made possible by donors who believe in the power of training, access, and care close to home.		12
SERVICES		13
NAVIGATING IMPACT		14
IMPACT METRICS		14
3,813		14
Total new patients		14
At 4th St: 1,598		14
At 5th St: 2,818		14
106,759		14
Total patient visits		14
In-Person: 96,950		14
Telehealth: 9,793		14
2,859		14
Pediatric visits		14
16,376		14
Visits		14
Medical		14
Behavioral Health		14
Psychiatry		14
Case Management		14
Other*		14
50,967		14
21,070		14
1,378		14
3,802		14
19,733		14
96,950		14
2,115		14
5,781		14
582		14
1,177		14
138		14
9,793		14
NAVIGATING IMPACT		15
IMPACT METRICS		15
Behavioral Health		15
Sexual Health		15
26,851		15
Total Behavioral Health Appointments		15
95,73		15
140		15
280		15
439		15
2,869		15
5,417		15
1,070		15
HIV & Hepatitis C Care and Prevention		15
5,417		15
613		15
1,119		15
424		15
Medication Assisted Treatment		15
2,843		15
11,231		15
95%		15
93%		15
389		15
2,525		15
NAVIGATING IMPACT		16
IMPACT METRICS		16
Wrap-Around Services		16
19,282		16
2,808		16
Immunizations		16
COVID tests		16
1,406		16
X-ray visits		16
1,265		16
Ultrasounds		16
Case Management		16
359		16
2,848		16
Housing case management visits		16
Case management visits		16
(not including housing case managers)		16
832		16
Case management telehealth visits		16
Hope Springs		16
259		16
Hope Springs residents*		16
Hope Springs graduates*		16
245		16
days average length of stay*		16
On-Site Pharmacy		16
3,702		16
98,882		16
Medication deliveries		16
Prescriptions filled		16
“I've had nothing but exceptional service through the staff and direct compassionate involvement with my provider. I would highly recommend HOPES for all of their services to anyone in need.”		16
- HOPES Patient		16
STAYING ON COURSE		17
FINANCIAL OVERVIEW		17
Revenue		17
Expenses		17
Programming		17
Administrative		17
Development		17
OVER A DECADE OF DIRECTION		18
BOARD OF DIRECTORS		18
Most importantly, we did it by listening to our patients, who continue to be our compass guiding every decision and every innovation.		18
Trudy Larson, M.D. - Chair & President		19
Chris Bosse		19
A.G. Burnett, JD		19
Jane E. Fox		19
Heidi Loeb		19
Par Tolles - Vice President		19
Douglas H. Brewer - CFP, Treasurer		19
Katelyn J. Cantu - Secretary, JD		19
Susan Fisher, JD		19
Amy McCombs, MSN, RN, CCRN, CNML		19
Theresa Navarro		19
Karen Massey, MHA, FACMPE, CPMSM		19
Cliff Scheffel		19
Pierron Tackes, JD, MPH		19
HOW WE ARE GUIDED		20
PATIENT STORIES		20
In times of change, the voices of our patients are what keep us on course. Their experiences remind us why we do this work and help guide every decision forward. As we navigate with heart, strength, and hope, these reflections serve as our compass - grounding us in trust, compassion, and the shared journey toward healthier lives.		20
FUELING THE JOURNEY		21
Our 2025 donors anchored our work and helped us reach new horizons.		21
Our donors are the steady force that makes this work possible. Your generosity allows us to navigate change with heart, meet challenges with strength, and move forward with hope; ensuring our patients are never left without care.		21
- Mandi Larsen		21
Scan the QR code to see those who made an impact in 2025		21
GUIDING EVERY DECISION AND EVERY INNOVATION		22

Made with FlippingBook - Online magazine maker