Senior Space Manager Candidate Information Pack
Inspiring the extraordinary
Introduction
Thank you for your interest in the Senior Space Manager role at Durham University.
The Senior Space Manager is a crucial and influential role within the Estates and Facilities Directorate and wider University. The role acts as the strategic lead for the management of the University’s space portfolio; identifying, analysing, optimising, recording and proposing solutions for residential, learning, teaching, research and support services space requirements across the University estate to support the wider-University Strategy. If you enjoy a challenge and would like to play a key, influential and innovative role in creating inspiring environments to support our position as a world- class organisation we would be delighted to hear from you.
As one of the UK’s leading and world top 100 universities, Durham is also one of the most distinctive universities. It is a residential collegiate university with a welcoming community of more than 18,000 students and over 4,000 members of staff. Our academics and students are at the heart of our world-leading research and teaching capabilities, shaping the future with their ground-breaking work. Set within the historically rich City of Durham in the North East of England, which is home to a UNESCO World Heritage Site, this is an undeniably beautiful place in which to base your work and home life. The University has an incredibly diverse and historic estate in Durham City. It comprises over 320 buildings ranging in age from 1076 A.D. through to new, state of the art buildings. Durham Castle and the buildings around Palace Green are part of World Heritage Site, 3 properties are scheduled ancient monuments, 4 properties are listed Grade 1, 79 properties are listed Grade 2 and 60 properties are within the City’s conservation area. Approximately 17% of the University’s estate is over 150 years old. The Estates and Facilities Directorate is responsible for delivering the Estate Strategy and Masterplan that ensure that Durham has an academic and College estate that is fit for purpose, affordable and supports our world-class activities in line with our 2027 Strategy.
Best wishes,
David W Loudon MCIOB, CIWFM, MBA Director Estates and Facilities
Durham University
Durham is one of the world’s great universities and one of the most distinctive.
Consistently ranked in the top six in the UK and in the top 100 across the world, we produce world-leading and world-changing research across
all three of our Faculties, our education is challenging, enabling, research-led and
transformative and our wider student experience, delivered through our Colleges, Durham Students’ Union and Experience Durham, is among the best in the UK. Our goal is for Durham to be delivering world-leading and world-changing research across all academic departments and research institutes, an education that is challenging, difficult, enabling and transformative and a student experience to rival the best in the world. Our vision is to build on our existing success and move forward to secure our future, making significant changes where they are needed. We know that we have a strong offering but also that we can do more by further developing our partnership working. We are not complacent. Our University Strategy 2017-2027 sets ambitious targets for growth and development, to ensure that we remain at the cutting edge.
The Estate Strategy & Masterplan “Durham is a uniquely beautiful place and we are fortunate as a University community to work and live in many wonderful buildings. But we want to do better still. In order to deliver our University Strategy, we need a world-class estate. To achieve that we will need to make major investments, both in building new departmental space, teaching space, residential accommodation and student facilities, and in improving the condition of our existing estate.” Professor Tim Clark, Pro-Vice-Chancellor. The Estate Strategy and Masterplan In order to support our vision, and as part of our work on a long-term growth agenda, we have developed an Estates Strategy and Masterplan that is central to shaping how Durham University looks and feels in the future. It will ensure that we have an academic and College estate that is fit for purpose and affordable for the next 10 years and beyond. The Estate Masterplan identifies the potential capacity of the estate and presents possible development opportunities. It is a guide to how we could develop the estate over the long-term. It will protect Durham’s important heritage for generations to come; safeguard Durham’s position as a collegiate University at the heart of the national, regional and local economy; and create facilities to enhance the University’s reputation and support our vision to be world-leading in research, education and the wider student experience. The Masterplan seeks to build on and strengthen the relationship between City and University, by easing accommodation constraints, enhancing access and developing facilities for common use. We are committed to being closely engaged with local and regional stakeholders in the public, private and voluntary sectors, as well as local residents, thus fulfilling an important role within Durham, Stockton and the wider North East. Our goals We will: • Develop an academic estate that will allow the University to deliver world-class education, research and student experience; • Ensure the long-term availability of suitable residential accommodation; • Ensure the continuing renewal and maintenance of our estate; • Improve the environmental sustainability and ease of travel around our estate and city locations.
We are already doing well • Our Ustinov College postgraduate community moved to a new home at Sheraton Park, Durham City, in September 2017. • The £40 million Durham University Teaching and Learning Centre, including the Durham Centre for Academic Development, will open in September 2019, with a range of learning environments and technologies. • A £35 million upgrade to our Maiden Castle Sports and Well-being Park will be completed for September 2019, supporting our students to compete at the highest levels of UK university sport, increasing student participation in sport and allowing further community use of our world-class facilities. • A new £40 million home for our Mathematical Sciences and Computer Science departments will open in September 2020, allowing both departments to increase staff and student numbers. The facility will also host our first student enterprise and innovation hub. • A purpose-built new home for John Snow College and a new college will open at Mount Oswald in September 2020, with full College facilities and a total of 1,000 student beds. But there is So Much More to come By 2027, we will: • Deliver phase two of our Estate Masterplan, in- cluding a new home for Durham University Business School at Elvet Waterside and new developments for our Arts and Humanities Departments at Elvet Riverside. • Deliver a third phase of estate development at our Science Site to ensure that our laboratory-based science Departments have the facilities to match their international reputations. • Deliver repairs to existing buildings, both Collegiate and academic, such that 85% of our buildings are of a very high standard. • Establish and nurture four to six new Colleges.
The Estates and Facilities Directorate
The Estates and Facilities Directorate makes a positive and significant contribution to the University's shared vision by developing and maintaining the physical environment which contributes to the University's key aspiration of attracting high calibre staff and students to the University. We are a community of colleagues with a passion for excellence in everything we do; making a positive and significant contribution to the University, recognised by our stakeholders as delivering value for money services.
At the heart of our recruitment, we want to attract and secure the very best people to ensure the delivery of an estate that is both welcoming and safe for our students, staff and visitors. It is an exciting time to join the team, as the Directorate is currently in Phase One of a three-phase programme running until 2027, to deliver the Estate Strategy and Masterplan; supporting the University’s overarching strategy.
Senior Space Manager
Job Family:
Estates and Information Infrastructure Services
• providing a professional, technical service to the University for the design, construction and procurement of new buildings and adaptation works to existing buildings;
Job Title:
Senior Space Manager
Department:
Estates and Facilities Estates Operations
• identifying and recording the use of space and advising on ways of increasing space utilisation;
Responsible to:
Assistant Director (Estates Operations)
• property and asset management;
• acquisition and disposal of built environment related assets;
Responsible for:
Assistant Space Manager CAFM (Computer Aided Facilities Management) Coordinator
• procuring and managing utilities and services; • providing postal, delivery and security arrange- ments and advice to the University; and • the delivery of a wide-range of customer-facing services, including: Contract Management; Estates and Facilities Relationships Management; Housekeeping and Cleaning, Business Resilience, Event Management; Reception Helpdesk; University Retail; Business Support; Health and Safety; and Management Information. The Senior Space Manager will provide the professional, strategic lead for the management of the University’s space portfolio; identifying, analysing, optimising, recording and proposing solutions for residential, learning, teaching, research and support services space requirements across the University estate to achieve the University’s objectives and support the wider-University Strategy.
Grade:
Grade 8
Salary range:
£40,793 - £48,676 per annum
Contract type:
Permanent
Work arrangements: Nominal 35 hours
Five days out of seven, primarily Monday to Friday
Closing date:
Interview date:
The Department and Role Purpose
The Estates and Facilities Directorate provides a number of essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses, including: • maintaining and regularly reviewing a maintenance programme which takes account of short, medium and long term needs of all buildings and University grounds; • implementing the works identified and funded within the various maintenance programmes and operating a system for dealing with day-to day requirements, including the provision of an out-of- hours emergency service;
The Role
Core responsibilities:
• Ensure all stakeholder-facing staff provide an accessible, friendly and professional service by shaping processes for inducting and developing staff. • Implement processes to manage the integrity and security of all commercially and professionally sensitive and personal data. • Lead internal business meetings, working groups and sub-committees at operational service level to influence governance, organisational policy and standards for the service.
• Provide expert professional space management and managerial and leadership expertise.
• Manage and develop service, infrastructure and people performance across the space team.
• Provide feedback on team and individual performance and identify development needs, conducting regular staff ADR and performance reviews.
• Recruit, induct, train and develop new team members.
• Responsible for allocating and monitoring financial budgets and resources.
• Help to shape the skills and expertise of future team members and design work structures to meet operational and strategic goals. • Handle the vast majority of HR issues within a team, referring more complex issues to appropriate support services/senior management. • Liaise and engage with key stakeholders and internal and external contractors to influence opinion, delivery and reputation of services. • Contribute to the scoping and resource planning for the optimal use of space across the University, at operational and strategic level. • Lead on the design, implementation and monitoring of space utilisation policy and quality standards, procedures and systems to ensure effective working and continuous improvement.
• Analyse stakeholder feedback, implementing and reviewing service provision.
• Promote and develop a deep understanding of organisational policy and external developments.
• Devolve responsibilities to team members to ensure continuity of service provision and encourage skills development. • Ensure all activities, processes and transactions are accounted for accurately and promptly to meet regulatory and professional service and policy standards.
The Role
Role responsibilities:
development of infrastructure estates and services.
• Deliver specialist services as a space management expert practitioner, providing accurate and efficient analyses of space usage across the University.
• Manage and monitor health and safety assessments and procedures, ensuring compliance, within area of responsibility.
• Review and update the Space Management Policy and Procedures.
• Any other reasonable duties.
Specific Role requirements
• Delegate authority and responsiblility to make decisions about the quality, level and nature of service and staffing necessary to meet operational and annual strategic business objectives. • Lead the design, development and implementation of service deliverables and influence organisational transformation to deliver value for money. • Lead the development of five to ten-year space plans, regarding the effective utilisation of space, which will feed into the Estates’ Masterplan and appropriate business cases. • Responsible for space utilisation across the University, including the management of the Estates Management Statistical (EMS) information. • Work with team members and stakeholders to build and maintain excellent working relationships, on all matters relating to space utilisation. • Build and establish contacts and networks with key stakeholders, internal and external staff, suppliers, contractors and industry specialists. • Carry out research to determine technological/ system/facility trends and translate these into implications, risks and opportuntities for operational service quality managment and delivery. • Lead, manage and implement one or more major projects, as appropriate, across the organisation, monitoring and mapping performance, and providing progress reports and mitigating actions to ensure key deliverables and targets are met.
• May be required to work evenings and weekends, as business demands.
• There may be a requirement for the post-holder to participate in local on-call arrangements, as relevant to this role.
• Take a leading role in the University’s Academic Space Planning Group (ASPG).
• Represent the University at AUDE Space Management Group events.
• Attend all training and professional development, as required.
• Deliver professional expertise with the
Person Specification
Criteria (E – Essential/D – Desirable)
E
D
Excellent oral and written communication skills and the ability to develop excellent working relationships both internally and externally.
E
Proven IT skills, including use of Microsoft Office.
E
Educated to degree level, or equivalent, in a relevant discipline or relevant equivalent experience working in a resource scheduling/estates environment in a large complex organisation. Professional space management practitioner with specialist knowledge and expertise used to influence service delivery and activities within the organisation.
E
E
Relevant industry and professional recognition and certification of achievement of skills and knowledge. E Project management qualification D Regulatory, local and national professional knowledge and experience of compliance. E Experience of providing specialist space management advice and guidance to a range of customers and colleagues, including more senior colleagues. E Continuing professional development required to maintain professional recognition. D Experience of being able to network effectively and develop strong and productive working relationships, both internally and externally. E Ability to solve problems and resolve issues, plan solutions and make pragmatic decisions. E Experience of delivering and developing specialist services for buildings or estates, services. E Experience of working collaboratively to successfully deliver major infrastructure projects involving multi-agency working within an educational, commercial or industrial environment. E Good working knowledge of University structures and estates procedures (including improvements and capital) D Sound appreciation of Estates-related matters and the principles of space planning. E Health and safety and statutory compliance knowledge. E Analytical and problem-solving skills, including experience of working with complex data sets for the purpose of modelling in support of option appraisals. E Extensive knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines. E Experience of implementing policy and procedures and involvement with future changes for a service area. E Ability to contribute to planning at operational and strategic levels. E
Track record of management and development experience and/or an enhanced management qualification applied across a large service team or teams, in a customer focussed and/or complex organisation.
E
Exceptional attention to detail. Experience of managing budgets.
E
D
Experience of working in the higher education sector.
D
Benefits
When you work at Durham University, you can take advantage of a fantastic range of staff benefits including pension schemes with generous employer contributions, and salary sacrifice schemes which save you money, including childcare vouchers, nursery fees and cycle to work. Further information can be viewed below. You will enjoy generous holiday entitlement, members of staff in Grades 7-10 receive a total of 42 days paid holidays each year. This is made up of 30 days holiday, eight statutory Bank holidays and four Customary days, usually taken at Christmas when the University offices are closed. We have lots of ways to help our staff maintain a healthy lifestyle and work-life balance including flexible working arrangements, family-friendly leave, research leave and Occupational Health and Coun- selling services. Holidays, flexible working, leave and welfare
Childcare, facilities and attractions
We have an onsite nursery and you can enjoy access to our excellent libraries, sporting facilities, and visitor attractions such as the Botanic Garden and Oriental Museum. You are encouraged to become an active member of one of our Colleges with their varied range of social and cultural activities. All our staff enjoy up to five days volunteering time through our successful and thriving staff volunteering scheme.
Charitable giving
You can choose to donate to a charity of your choice direct from your salary through payroll giving.
My Durham
Durham University offer a range of discounts and savings through their staff benefits portal, My Durham. My Durham is a central hub from which eligible staff can access a range of employment benefits, including corporate discounts, childcare vouchers and the Cycle to Work Scheme.
Relocation
The University is able to offer financial and logistical relocation support to candidates that are seeking to move to the area to take up a role with the University.
Further information and application process
Applications should consist of a comprehensive CV and supporting cover letter. Applications should be sent to ben.duffill@mrgpeople.co.uk and david.craven@mrgpeople.co.uk
For a confidential discussion to learn more about the role and opportunity please contact Durham University’s appointed recruitment partners Ben Duffill and David Craven of The Management Recruitment Group.
The closing date for applications is Sunday 28th April 2019.
David Craven T: 0161 637 0836 E: david.craven@mrgpeople.co.uk Ben Duffill T: 0203 962 9900 E: ben.duffill@mrgpeople.co.uk
Interviews will take place on Wednesday 15th May 2019.
The Management Recruitment Group 52-54 Gracechurch Street London EC3V 0EH 0203 962 9900
www.mrgpeople.co.uk
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