Shared Services Shifting Away From Traditional Model Focused On Offshore Resources | 3 |
Customer Experience | 5 |
Integrating ‘Future Of Work’ Concepts Is Unavoidable | 6 |
Location And Offices Remain Key | 9 |
Oklahoma City Offers Strong Shared Services & Back-Office Presence And Quality Talent At Competitive Costs | 10 |
Adaptability And Cross-Skilling Define The ‘Agile’ Enterprise | 15 |
Rethinking Shared Services For 2020 And Beyond | 17 |
Mid-Country, Mid-Market, Multi-Options: Oklahoma City Is Building For The Future | 19 |
Covid-19: A Workforce Revolution | 22 |
Summary | 23 |
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