The Shangri-La Experience
Page 24
13. In resorts or when many children will be present, our buffets will feature some selections especially for children, at lower height, with a colorful and entertaining presentation
14. Children’s dining utensils, crockery and furnishings such as high chairs will be creative and of excellent quality, in keeping with the restaurant’s other appointments (Too often, the kid’s meals are served with the same crockery as adults rather than a colorful, child-designed item which would support our engaging experience. Also, too often, the equipment, such as high chairs, are inexpensive plastic products.)
15. Our manager will visit each guest’s table to enquire if anything further could be done to enhance their experience
16. During peak breakfast hours, a member of the Executive Committee will be present, mingling with guests
Shangri-La Operating Manual ©Shangri-La International Hotel Management Limited
03/2015
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