Policy & Procedure
KEY RINGS:
• Keys must be issued and organized by position, individual, and key access level. • The rings must be sealed and include a permanent metal tag with a number key stamped into the metal. • Hard keys will be identified by permanent impression made by a key stamp. • Soft keys will be clearly labeled with a sticker and hole-punched for the key ring with a protective grommet. • All non-guest room door locks will be labeled with the same naming as the individual keys that open them. • A log will be maintained listing all locks and their labels by the Chief Engineer. • The Chief Engineer will maintain a log with all key rings and a listing of the keys assigned to each ring. • Keys may not be moved from ring to ring without first changing the documentation on the Master Key Log. • All cash drawer keys will be assigned to positions. • Only one associate may have possession of a key bank per shift to avoid “shared banks.” • All keys that cannot be identified for function or department will be logged and secured in the hotel safe for a year. After a year of non-use, the key should be destroyed.
DOUBLE LOCK KEY BOXES:
• This procedure functions similarly to a safe deposit box system. • All key rings will be secured in individual two-key lock boxes in the Front Desk area. o One lock will be accessible with a “master” or common key for all boxes. o The other lock will be accessible with an individual key issued to each user. • The key rings always remain on the property in the key box. • The manager or associate retains the individual key to the box on their personal key ring. • All keys not signed out must be secured in a double lock box.
• The master key will be maintained away from the boxes under the control of the Front Desk team or PBXoperator.
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