8. Delivering MHFA England courses and programmes
8.1 Setting up Online courses For online course deliveries, it is good practice for members to log onto the Online Learning Hub/video conferencing platform a few days before the course to complete initial technical checks. On the date of each live session, members should be logged onto the Online Learning Hub/video conferencing platform at least 45 minutes before the start time, to allow time to resolve any technical issues. Face-to-face courses When delivering face-to-face courses, members must arrive at the venue 45 minutes to one hour before the course, to allow time to prepare for the delivery. 8.2 During delivery On the day of the course, you must check the names of learners against the learner list. You can find the learner list for the course you are delivering that day on the Instructor Member dashboard. As far as possible, courses must be delivered in line with the MHFA England recommended and expected timings for the course, adhering to the relevant session plan and instructor kit. Please be reminded that for each respective course session learners must attend and participate in the same format, as such there should not be a case of some learners attending online and other learners attending in person at a venue for the same course session.
Online courses Learners are expected to have their cameras on at all times during online sessions. This enables them to fully participate in the learning and for Instructor Members to ensure they are present and well. The exception to this is if a learner has social, emotional, or mental health requirements they may let the Instructor Member know if they need to turn their camera off for a short period of time or opt out of certain group activities or discussions. It will not be possible for learners to opt-out or keep their camera off for extended periods or multiple topics/sections/activities of the course without severely impacting their own learning experience, the learning experience of the wider cohort and impacting the Instructor Member’s ability to consistently maintain and ensure the safety and wellbeing of all learners. Please refer to our Accessibility guidance for Instructor Members for further information and guidance. 8.3 Course feedback Instructor Members must mark all learners who attend the full course as ‘complete’ in a timely manner to confirm attendance, ensuring this is no later than 48 hours after the course ends. It is good practice to mark relevant learners as complete as soon as the course concludes. We recommend that all members include an additional 15 minutes at the end of the course for learners to complete their course evaluation feedback. Please encourage learners to check their emails to find and complete the course evaluation feedback during this time. If learners cannot complete the course evaluation feedback during the live session, please encourage them to complete this at their earliest convenience.
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