8.5 Delivery requirements All members As an Instructor Member you acknowledge that any additional services, which are not agreed with MHFA England or which fall outside of the licence to deliver MHFA England training, including any services to complement or be ancillary to MHFA England training, such as any ongoing supervisory, support or other similar services offered must not in any way hold out these services as being offered by or on behalf of MHFA England. In addition to the guidance and requirements detailed in this handbook, when delivering to learners, independently sourced clients, or MHFA England clients, all members must: – Refresh their knowledge of the product, its course content, and associated core resources before delivering the course – Deliver the course in accordance with the relevant product, session plan, and instructor kit – Adhere as closely as possible to the recommended timings for the course – Ensure that learners understand the aims and expected outcomes of the course. These should be communicated both verbally and in writing – Use appropriately de-stigmatising language towards poor mental health and mental health conditions – Use an appropriate tone, manner, and delivery pace for the learners – Adapt course delivery style where appropriate and required. This should reflect the needs and learning styles of the learners
Course evaluation feedback forms an integral part of the MHFA England quality assurance process to help ensure that courses are being delivered to the required quality standard. They are also vital in helping to inform postdelivery reflections to highlight good practice and support developmental considerations to improve deliveries. As standard practice, Instructor Members should remind and encourage learners about the importance of providing feedback on their experience of the course delivery and how this supports quality assurance and continuous improvement. Instructor Training Programmes Learners on the Instructor Training Programme will have the opportunity to provide feedback on their learning experiences, the National Trainers delivering their programme and guest speakers who deliver a session during their programme. Guest speakers will also be encouraged to provide feedback on their overall experience of delivering their session as part of each Instructor Training Programme they deliver on. 8.4 IT requirements All members must have the IT skills necessary to enable successful course deliveries. This applies to both face-to-face deliveries and when using the Online Learning Hub or any video conferencing platform to deliver courses. All members must be confident at managing learners and any unexpected technical issues during their course delivery. When delivering courses online, all members should be able to problem-solve common technical issues experienced as part of online deliveries, and signpost learners to any further required technical support.
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