Educational Breakout Sessions
10:10am- East Meeting Room J, 3rd Floor Key Area 4: Communications and Marketing (4100) - 1 CEU Speaker : Ashley Morena, Founder- Project School Nutrition Contact : ashley@projectschoolnutrition.com, 330-704-9044, www.projectschoolnutrition.com The 5 Senses of Customer Service
Understand how leveraging the five senses can enhance customer satisfaction in school nutrition. Discuss sensory aspects, such as taste, smell, presentation, ambiance, and auditory environment, and how they influence perceptions of food and dining. Learn techniques to elevate the customer experience and promote healthy eating habits among students.
10:10am- East Meeting Room K, 3rd Floor Key Area 3: Program Management (3200)- 1 CEU Speaker: Chad Langston, Education Specialist II, ALSDE Contact: clangston@alsde.edu; 334-694-4684 Behind the Cafeteria Scenes: Mastering Administrative Reviews for Managers Learn about the Administrative Review process from a State Agency reviewer prospective. The information will be specific to what a reviewer is looking at when conducting the on-site portion of the review and how CNP school managers and staff can prepare. 10:10am- East Meeting Room N/O, 3rd Floor Key Area 4: Communications & Marketing (4100) - 1 CEU Speaker : Tory Gibson, Nutrition Services Student Engagement Manager/Floating Cafeteria Manager, Horry County Schools, South Carolina Contact : tgibson@horrycountyschools.net; 843-421-3208; TikTok-#mstoryschoollunchlady The Main Ingredient in your Cafeteria.. L.O.V.E Ms. Tory will be talking about each letter in "Love" that will boost cafeteria staff morale and increase meal participation. Everyone will come up with their own "L.O.V.E" for their cafeteria as I will share my interpretation of L.O.V.E. This session will be a very interactive and full of ENERGY!! .
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