Focus Group Report Outdoor Resort Palm Springs February 13, 2020
Focus Group #2 February 5, 2020 – 2:00 pm Attendance: Murray Bauer
Mardi Lavertu Kathy McCune Lisa McKay Sten Nielsen Dave Riely Shauna Riely Jerry Sovell Janice Stinson Steve Stockman Corinne Taylor
Howard Berman Eric Buckland Carolyn Candler Michael Curley Fran Duffy Paul Haberman Donna Hanson Brenda King Richard Lang
Comments/Discussion:
• People playing golf twice a day, while others can’t get tee times. • Concern with Renters being able to get tee times. • Renters paying an additional $450 per month; should be treated better. • Need for more golf social outings. • Beverage cart needed on course. • Golf Course well maintained. • Maintenance Staff always seem to travel in multiples. • Possible league play for golf. • Cleaning of facilities, especially rest rooms, needs to be documented. • Tennis players were promised a meeting area, but promise was not fulfilled. • Satellite Courts are needed for event play. • Doubles tennis league full and not available to new players. • People going elsewhere to play tennis. • Pickleball much better with harder ball, but perceived lack of transparency with decision to change. • Interest in bocce, but no facilities. • Consider Lawn Bowling if space can be found. • Water quality safety concern in pool and spas. • Requirement to shower before entering pool or spa not being enforced. • Satellite pools could use more attention. • Newest tile is slippery and shows dirt. • Renters need to receive emails. • Digital signs would be helpful. • Need a Certified Trainer for fitness. • Hiking and biking groups need to be elevated and promoted. • Alternate use for back nine should be evaluated. • Sports Director needed for other than Golf. • Billiards group playing, but this is not being communicated. • Communications better, but there are two websites leading to confusion. • Need a user-friendly website. • Restaurant needs light dimmers and improved ambiance. • Rental program is dreadful which has resulted in a significant loss of revenue. • There is a big movement towards crafts; need space for craft activities; people being turned away. • Need spaces for get-togethers of 25-30 with a kitchenette.
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