AllSort Customer Guide

Contents

1.0 AllSort Overview ............................................................................................................................................... 3 Who it suits............................................................................................................................................................ 3 Minimum volumes.............................................................................................................................................. 3 Included services................................................................................................................................................ 3 Presentation.......................................................................................................................................................... 3 AllSort service summary by format..........................................................................................................4 AllSort National (UK) items ........................................................................................................................ 5 Description............................................................................................................................................................. 5 Addressing layout for national letters, large letters, packets & parcels................................. 5 Presentation requirements............................................................................................................................ 5 Size limits – letter, large letter, packet and parcel..............................................................................6 AllSorts International mail ........................................................................................................................... 7 Description............................................................................................................................................................. 7 Addressing requirements............................................................................................................................... 7 Customs declaration......................................................................................................................................... 7 Presentation requirements............................................................................................................................ 7 Size limits................................................................................................................................................................8 AllSort BFPO mail .............................................................................................................................................9 Description.............................................................................................................................................................9 Addressing requirements...............................................................................................................................9 Customs declaration.........................................................................................................................................9 Presentation requirements............................................................................................................................9 Size limits.............................................................................................................................................................. 10 AllSort return policy ........................................................................................................................................11 Consumables ......................................................................................................................................................12 Re-ordering consumables.............................................................................................................................12 Tray labels.............................................................................................................................................................12 Forecasting ..........................................................................................................................................................13 Collection process .......................................................................................................................................... 14 Collection times................................................................................................................................................. 14 Collection time change process................................................................................................................ 14 Customer Health and Safety procedures............................................................................................. 14 Unloading and handover at customer premises.............................................................................. 14 Contingency........................................................................................................................................................ 14 Non-machineable or non-routable mail................................................................................................ 14 15 Appendix B Prohibited items – UK Bound, International & BFPO ................................................................ 16 Appendix C How to address your items correctly by country 17 Appendix D BFPO numbers – static and ship ........................................................................................................... 19 1.1 1.2 1.3 1.5 1.6 2.0 2.1 2.2 2.3 2.4 3.0 3.1 3.2 3.3 3.4 3.5 4.0 4.1 4.2 4.3 4.4 4.5 5.0 6.0 6.1 6.2 7.0 8.0 8.1 8.2 8.3 8.4 8.5 8.6 Appendix A AllSort envelope layout requirements for machineable items

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