KEYNOTE SPEECH ANGELAMACDONALDCBE HMREVENUE &CUSTOMS DEPUTY CHIEF EXECUTIVE AND SECOND PERMANENT SECRETARY
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Ceara Metcalf, director of project management, Sage, introduced the sponsored keynote speaker.
Angela became HMRC’s deputy chief executive and second permanent secretary in August 2020. As deputy chief executive she is accountable to Parliament for the effective and efficient running of HMRC.
Angela has thirty years’ experience as an operations professional in service delivery, transformation and change in both the public and private sector.
Joining the Civil Service in 2009, she moved to HMRC in 2017 and was appointed as director general for customer services.
She leads 50,000 HMRC colleagues delivering customer service, compliance and enforcement activity across all taxes.
Angela extended thanks to those at the CIPP, especially Ken Pullar, Samantha Mann and Lora Murphy, for helping HMRC deliver at pace measures, and ideas for improvement so things worked successfully. Without partners like CIPP, HMRC would not have been able to deliver for the businesses that needed its help. Angela talked about HMRC’s responses to the pandemic, remarking how overnight the entire HMRC workforce moved to working from home; the measures put in place to support the economy; and attendees’ experiences of working with HMRC since March.
The session ended with Angela answering members’ questions delivered by Jason Davenport MCIPP MIoD, CIPP chair.
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Danny provided insight to the pandemic’s impact on the industry, and reflected on the changes since last year, commenting however that some things – such as paying employees – have not changed.
Danny discussed the benefits of running payroll in the cloud, and how the pandemic means movement to cloud processing is accelerating. Companies that had moved to the cloud before the pandemic were able to adapt more quickly to remote working.
A trend revealed by many recent surveys is that many people now prefer or want to work from home. This is a fundamental shift.
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