E D U C A T E C E L E B R A T E CIPP’S ANNUAL CONFERENCE AND EXHIBITION C O L L A B O R A T E
SUPPLEMENT
E D U C A T E . C O L L A B O R A T E . C E L E B R A T E .
#CIPPACE20 #BePayroll
WELCOME FROMTHECIPP KENPULLARFCIPP CIPP CHIEF EXECUTIVE OFFICER
Ken opened the CIPP’s 2020 Annual Conference and Exhibition thanking delegates on behalf of himself, the CIPP board and wider team for taking the time to attend the event. He followed by extending thanks to the exhibitors and sponsors. Starting with conference headline sponsor Workday and keynote and motivational sessions sponsor Sage. Thanks then followed for the other conference sponsors; Access People, ADP, BDO, the Canadian Payroll Association, Ceridian, Cintra, Cloudpay, Frontier Software, Intelligo, Moorepay, NEST, OneSource Virtual, Reward Strategy, Selenity Expenses, The Payroll Centre, and Western Union Business Solutions. Ken commented: “All these sponsors are excellent organisations to have in your network, whether you have a need for their services now or sometime in the future, and we are truly appreciative of their support of this event.” Ken welcomed and extended thanks to the online attendance of the CIPP’s international counterparts: the American Payroll Association, the Canadian Payroll Association, the Irish Payroll Association, and the Australian Payroll Association. Observing that “2020 has been a challenging year”, Ken added that the industry has “had to adapt quickly and professionally to changes at incredibly short-notice and implement new legislation and guidance compliantly within our organisations with little notice.”
ITINERARY – DAYONE ☛ Welcome from the CIPP ☛ Keynote speaker ☛ Welcome from Workday
☛ Learn: Stress and Resilience ☛ Networking opportunities ☛ Q&A with HMRC ☛ Roundtables ☛ CIPP payroll legislation update ITINERARY – DAYTWO ☛ Motivational speaker ☛ Managing change in turbulent times ☛ Networking opportunities ☛ Roundtables ☛ CIPP policy team panel discussion and Q&A ☛ Conference close
Taking the opportunity to record his appreciation of the CIPP’s policy and advisory team for the support they have provided the profession over the last twelve months; Ken said
“Through our policy team we are continuing to represent you to clarify government’s guidance as it is issued, often at short-notice and without the advantage of advanced consultation. We have been running, and continue to run, webcasts to deliver information to the payroll community and issue factsheets to support you. The Advisory Team has supported members, receiving, quite literally, thousands of enquiries each month.” Ken provided an update of CIPP developments, such as moving some 2020 events to 2021 and involvement in apprenticeships, and noted that this year’s “National Payroll Week, despite moving to an online event, was perhaps one of the most successful yet! It seems that the world suddenly realised how important payroll professionals are – hmm, I wonder why!”
An important message Ken expressed is that the CIPP will “continue to work behind the scenes to champion the work of payroll professionals and ensure that you are recognised for the value you bring to your employers and the wider economy”.
GREAT SWITCH TOONLINE, SESSIONSWERE VERY GOOD, AND ROUNDTABLE SESSIONS HAD LOTS OF DISCUSSIONS. I MISSED THE CELTICMANOR ANDNETWORKING (OBVIOUSLY) BUT THISWAS A REALLY GOODONLINE EVENT. Claire Kennedy MCIPPdip, Payroll manager, University of Lincoln
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KEYNOTE SPEECH ANGELAMACDONALDCBE HMREVENUE &CUSTOMS DEPUTY CHIEF EXECUTIVE AND SECOND PERMANENT SECRETARY
SPONSORED BY
Ceara Metcalf, director of project management, Sage, introduced the sponsored keynote speaker.
Angela became HMRC’s deputy chief executive and second permanent secretary in August 2020. As deputy chief executive she is accountable to Parliament for the effective and efficient running of HMRC.
Angela has thirty years’ experience as an operations professional in service delivery, transformation and change in both the public and private sector.
Joining the Civil Service in 2009, she moved to HMRC in 2017 and was appointed as director general for customer services.
She leads 50,000 HMRC colleagues delivering customer service, compliance and enforcement activity across all taxes.
Angela extended thanks to those at the CIPP, especially Ken Pullar, Samantha Mann and Lora Murphy, for helping HMRC deliver at pace measures, and ideas for improvement so things worked successfully. Without partners like CIPP, HMRC would not have been able to deliver for the businesses that needed its help. Angela talked about HMRC’s responses to the pandemic, remarking how overnight the entire HMRC workforce moved to working from home; the measures put in place to support the economy; and attendees’ experiences of working with HMRC since March.
The session ended with Angela answering members’ questions delivered by Jason Davenport MCIPP MIoD, CIPP chair.
WELCOME FROMCONFERENCEHEADLINE SPONSORWORKDAY DANNYRICE UK PAYROLL PRODUCTMANAGER, WORKDAY
Danny provided insight to the pandemic’s impact on the industry, and reflected on the changes since last year, commenting however that some things – such as paying employees – have not changed.
Danny discussed the benefits of running payroll in the cloud, and how the pandemic means movement to cloud processing is accelerating. Companies that had moved to the cloud before the pandemic were able to adapt more quickly to remote working.
A trend revealed by many recent surveys is that many people now prefer or want to work from home. This is a fundamental shift.
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LEARN: STRESSANDRESILIENCE TIMWIDDOWSON INSTRUCTOR, NEWLEAF HEALTH
Tim specialises in mental health training and resilience building for employees and employers in corporate and public sectors.
Tim explored the personal definition of stress, identifying signs and symptoms that we may experience if stressed, and understanding the health risks of short- and long-term stress.
Attendees would understand their personal vulnerability to stress and in identifying things that cause stress they could manage these via a range of healthy coping strategies.
As part of Tim’s session, attendees were able to download a handout which enabled them to evaluate stress, engage in assessments, and perform activities.
NETWORKINGOPPORTUNITIES At lunchtime each day CIPP staff hosted ‘rooms’ for attendees to meet and catch-up. The CIPP hosts were: Dawn Baxter ACIPP, membership manager; Joanne Hudson BA (Hons), marketing manager, and Dr Sue Smith EdD MA BEd FHEA FCMI Cmgr Assoc CIPD, education director.
Q&AWITHHMRC In this session, conducted by Gemma Mullis ACIPP, CIPP policy and research officer, Colin Shingler, head of the customer engagement team at HMRC and Angela MacDonald CBE, HMRC, answered questions posed by attendees. Colin has responsibility for stakeholder engagement across intermediaries including employers, payroll, paid agents, voluntary and community sector and small business.
ROUNDTABLES There were four roundtable sessions, running concurrently on both days. The discussion topics comprised: ● Merits of outsourcing or bringing payroll in-house ● Covid-19 experiences general discussions ● Covid-19 experiences of those working in the pensions sector ● The future of payroll – how Covid-19 and technology will change payroll
Following the closure of each roundtable, Jason Davenport MCIPP MIoD, CIPP chair, lead a round-up of the discussions summarised by the hosts of the roundtables.
MOVING THE CONFERENCE TOBEINGONLINEWAS A SIGNIFICANT ACHIEVEMENT AND A CHANGE THAT HAD TOBEMADE. Karen Beckett BA (Hons) ChFCIPP, Head of payroll and benefits, Dorset Healthcare University NHS Foundation Trust
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CIPPPAYROLL LEGISLATIONUPDATE SAMANTHAMANNMAATMCIPPDIP POLICY AND RESEARCH TECHNICAL LEAD, CIPP
SPONSORED BY
Christian Couto, chair of the Canadian Payroll Association introduced the session.
Sam delivered an engaging and informative update on the hot topics affecting payroll right now and in the not-too-distant future. The topics Sam covered comprised:
● Agenda 2020 – what a year – job retention scheme; statutory sick pay; job retention bonus; job support scheme; Kickstart scheme ● What does 2021 hold for us? – off-payroll reforms from April 2021; student loans and Scotland developments; supporting veterans’ transition to civilian life through employment; tackling construction industry scheme abuse ● On the horizon? – improving standards of tax compliance; impact of Covid-19 on the payroll profession; keep up to date.
MOTIVATIONAL SPEAKER ALISONLEVINE
SPONSORED BY
Ceara Metcalf, director of project management, Sage, introduced the sponsored motivational speaker.
Alison is a leadership expert, polar explorer and mountaineer who is no stranger to extreme environments. She has survived sub-zero temperatures, hurricane-force winds, sudden avalanches…and a career on Wall Street. Alison has climbed the highest peak on every continent, served as the team captain of the first American Women’s Everest Expedition, and skied across the Arctic Circle to the geographic North Pole.
She delivers resounding leadership messages that transcend her extreme climbing expeditions, drawing relevant authentic parallels between mountaineering and business.
Alison’s session was downright inspirational, highly motivational, utterly relevant, full of messaging, and fun. There were many wonderful and memorable images, including one of Everest casting a vast triangular shadow.
Unforgettable remarks and quotes in Alison’s session include: “Sometimes you look up at a mountain and think ‘I can’t!’ – and then you climb anyway”, and “Backing up is not the same as backing down.”
ALISONLEVINEWASEXCEPTIONALLYGOODANDCAPTIVATING INHERDELIVERY. Karen Cook, Senior administrator – payroll, Sanctuary Group
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MANAGINGCHANGE INTURBULENT TIMES DANNYRICE UK PAYROLL PRODUCTMANAGER, WORKDAY
Ken Pullar FCIPP, CIPP chief executive officer, introduced Danny.
In this session Danny provided an overview of some of the latest trends impacting payroll from supporting front line workers through to technology changes and how these can be harnessed to drive payroll forward.
Topics and issues covered by Danny in this insightful and informative session comprised: ● Payroll today – developments, and a case study ● Changing workforce – frontline workers; flexible working; gig and deemed versus non deemed workers ● Compliance – IR35 (private sector); holiday pay; Covid-19 response; other trends such as pay on demand and multiple employments ● Technology advances – cloud solutions; analytics; automation; artificial intelligence and bots ● The new role of payroll – which brought together features of all the above.
Q&AWITHDANNYRICE, WORKDAY Conducted by Gemma Mullis ACIPP, CIPP policy and research officer, this was the opportunity for delegates to ask Danny questions following his presentation.
CIPPPOLICYTEAMPANELDISCUSSIONANDQ&A Vickie Graham ACIPP DipM ACIM, business development director, CIPP hosted this session with panelists Gemma Mullis ACIPP and Lora Murphy ACIPP, CIPP policy and research officers, which enabled delegates to ask the team any burning questions they had relating to payroll.
CONFERENCECLOSE Jason Davenport MCIPP MIoD, CIPP chair, brought the CIPP’s 2020 Annual Conference and Exhibition to a close extending thanks to delegates, sponsors, speakers and exhibitors. Jason looked ahead to 2021 when the CIPP aims to be back at the Celtic Manor resort in Newport, Wales.
PRIZEDRAWWINNERS ● CIPP best tweet prize – £100 Amazon voucher – Lou Gray ChMCIPP, EY Absolute ● Ceridian’s prize – Amazon Echo Spot alarm clock with Alexa – Clare Warrington MSc FCIPPdip AFHEA, Gist Ltd ● ADP prize – Luxury hamper – Sharon Anderson BA (Hons) FCIPPdip, Argus media ● Intelligo’s prize – Fortnum and Mason hamper – Trudy Bailey MCIPP, Arrow Electronics ● Selenity Expenses prize – Fortnum and Mason Christmas hamper – Clare Warrington MSc FCIPPdip AFHEA, Gist Ltd
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1 5 O C T O B E R 2 0 2 0
Celebrating the profession
#CIPPAWARDS
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THANK YOU TO THIS YEAR’S AWARDS JUDGES
Amber Ainsley-Pritchard
Chris Tidy
JimWoodingfield
Joanna Courage
Ian Davis
Karen Beckett
Karen Thomson
Karl White
Lara Smart
Liz Talbot
Margaret Brown
MariaMason
Olivia Dunham
Pete Statham
Rachel Akister
Richard Garth
Stacey Standon
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THE CIPP ANNUAL EXCELLENCE AWARDS 2020
In the early evening of Thursday 15 October 2020, the Chartered Institute held its first ever online Awards ceremony.
The nominations we have received show true professionalism and excellence within the sector in what can only be described as one of our most challenging years.
The CIPP’s Annual Excellence Awards are the industry’s most prestigious awards for individuals and organisations that have had a positive impact on the payroll, pension and reward professions over the last twelve months. As usual, the Institute recognised all the hard work of individuals, teams and organisations that were nominated this year. Ken Pullar, CIPP chief executive officer, and Vickie Graham, CIPP business development director, conducted the proceedings, and welcomed everyone for joining the event. Ken commented that “the pressure that payroll professionals have been under this year, particularly those delivering services to clients, has been unprecedented.” The CIPP has been overwhelmed by the number of nominees, especially considering how busy CIPP members and payroll professionals have been over the last twelve months. Thank you for taking the time to nominate yourselves, teams, colleagues and organisations to support the CIPP in raising the profile of payroll and recognising the profession. Vickie observed that “Mental health and wellbeing have been extremely topical during the course of the year, and it has been amazing to see how payroll has come together as a community to support each other. I have seen support like never before, with LinkedIn, online forums and WhatsApp being used to provide support, or even just a forum to offload over the last seven months – and long may those communities continue.”
Ken Pullar FCIPP, CIPP chief executive officer
On behalf of the CIPP, Ken and Vickie extended thanks to the judges and to the event sponsors.
THANK YOU TOOUR AWARDS SPONSORS
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PAYROLL ASSURANCE SCHEME 2020 The scheme recognises those demonstrating best practice standards and compliance within payroll processes and people development. Those that have achieved this during 2020 have done so whilst keeping up with constant changes, truly demonstrating agile working and how processes can ensure you remain efficient and compliant. Congratulations to:
NEWCOMERORAPPRENTICEOF THEYEAR AWARD2020 This award is aimed at those new to the payroll and/or pensions industry, within the last two years, or who are currently completing an apprenticeship, who have made a significant impact and contribution to their organisation within that time.
SPONSORED BY
Award announced by: Jeff Phipps, ADP
The winner of this award achieved a lot early in their career, including involvement in implementation projects.
The judges said “What a super start to a payroll career! Definitely one to watch and an extremely comprehensive development plan!”
AWARDED TO: CHLOE HESKETH ACIPP, CIVICA UK LIMITED
“Firstly, thank you to the judges who thought I was worth giving the award to – it really was not expected. I started at Civica two years ago as a university drop-out who decided to completely change my career, so I walked into payroll with no experience at all. The last two years has been an incredible journey, I have learnt more than I could have imagined and been pushed, encouraged and trusted by Civica and the team I work with to get me where I am today. It really feels like a team award. I love my job and I am so excited for the future. Winning this award really does mean so much, it’s showed how hard work and determination does pay off.”
Chloe Hesketh ACIPP, Civica UK Limited
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MANAGEROF THEYEARAWARD2020 The manager of the year award is presented to an individual who has shown exceptional contribution to their organisation through managing a team, project or process.
SPONSORED BY
Announced by: Carsten Staehr FCIPP, Cintra HR and Payroll Services
The recipient of the manager of the year award has really led their team during lockdown and the Coronavirus pandemic, as well as leading a systems project resulting in a £20,000 cost saving to the business.
The judges said “This person is clearly respected and thought highly of by their peers, and is an inspiration to them.”
AWARDED TO: DIANNE HOODLESS MSC CHFCIPP FHEA, HYPERION SERVICES LIMITED
“I am so honoured to receive this prestigious award, words can’t explain how I feel. I would like to thank my team for all their support and helping me to achieve this and be the manager I am today.”
Dianne Hoodless MSc ChFCIPP FHEA, Hyperion Services Limited
IN-HOUSE PAYROLL TEAMOF THEYEAR AWARD2020
SPONSORED BY
This award recognises the in-house payroll team that has compelled their employer to recognise the important role that the department can play in improving the overall company performance, and not just perceive the department as a cost centre.
Announced by: Simon Puryer, i-Realise
The judges said: “Great display of teamwork in an environment demanding project and business as usual parallel within a lean team”.
AWARDED TO: VERTAS GROUP LIMITED
“Winning payroll in-house team of year CIPP award is the highest accolade to achieve in the payroll profession and I am incredibly proud that our small payroll team of four practitioners have been recognised for everything they have delivered and continue to do for our business and 4,000 colleagues. Payroll is often a thankless task and the team truly deserve this level of praise.”
Kate Innes, Vertas Group Limited
The scores from the judges were extremely close, so the CIPP awarded a highly commended accolade to the inhouse team at Kingdom Housing Association Ltd.
“We are absolutely delighted to have been highly commended. Kingdom’s payroll team only came into being a little over a year ago and our aim was to make our customers’ experience better, make our processes more efficient and improve the governance around our payroll systems. The team have absolutely delivered on all of that, while working towards and receiving their own individual payroll qualifications. Receiving such an accolade amongst such stiff competition from the other finalists feels every bit as good as a win for us!”
Jacqui Hoskisson ACIPP, Kingdom Housing Association Ltd
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PROJECT OF THE YEAR AWARD 2020 This award recognises the work involved in implementing a successful project, and can be won by either a project team responsible for the project, or a project manager/consultant who led the change.
SPONSORED BY
Announced by: Neil Hollister, The Payroll Centre
There were many positive comments from the judges, but one which stands out is: “Companies will often stay with a provider or software supplier, even if they are not happy, due to the fear of change and risks associated with moving software. So, to see one of the largest projects to ever be completed with such great success, should encourage others to not put up with their current arrangements, as change is possible if managed correctly. Payroll at its best!”.
AWARDED TO: LEGAL AND GENERAL, OCE PAYMENTS WORK STREAM
“All involved in the OCE project are absolutely delighted to receive this award: our internal and external team members as well as those within third parties we work with – our hard work is always rewarded by the knowledge that we are doing a great job for our customers. The CIPP award and the professional recognition this brings definitely adds an acknowledgement of all of the success, commitment and hard work involved in this project, which is one of the largest in the industry. The team are already referring to themselves as ‘award-winning’.”
Jeanette Hibbert FCIPP, Legal & General
WELLBEINGANDEMPLOYEE ENGAGEMENT OF THEYEARAWARD2020
SPONSORED BY
The award recognises a payroll department which has introduced initiatives within their organisation to improve the general health and wellbeing of their employees.
Announced by: Martin Sweeney, Intelligo
The judges commented that this organisation is “ahead of its time” and “great focus on the strategy for lockdown”; with one judge saying “I don’t often find myself awarding full marks, but this nomination has everything”.
AWARDED TO: UNIVERSITY OF LINCOLN
“This year has been one of the most challenging that we will ever face and a time for heroes to step forward. As if compiling payrolls remotely and government legislation was not enough to cope with the team at the University of Lincoln have worked tirelessly to ensure that wellbeing remains a priority and have supported those not in the workplace in all aspects of not only their financial wellbeing, but also their mental, physical and social resilience. “To receive some recognition for these efforts from the CIPP is beyond fantastic and means so much to the team who really are heroes. The comments of the judges were particularly meaningful for us and will inspire us to keep delivering, innovating and reimagining.
Ian Hodson MSc ChFCIPPdip, University of Lincoln
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MYBIGGEST INFLUENCERAWARD2020
SPONSORED BY
This award provides an opportunity to say thank you to someone who has invested their time to support others in achieving their career goals.
Announced by: Danny Rice, Workday
The recipient of this award demonstrates a real passion for payroll and getting the most from their team. The judges commented that this person is “clearly leading by example and that people have stated that they have stayed in their current positions because of this person’s leadership and the fact that they empower them and help them to better themselves.”
AWARDED TO: MARIA MASON MCIPPDIP, BDO UK
“As with many operational functions, payroll providers have had to rise to the challenge of remote working whilst supporting clients to navigate the impact of Covid-19 on payroll – including getting to grips with government measures such as the coronavirus job retention scheme. I’m proud to have received this award and importantly, of our payroll team for their award nominations. Our success wouldn’t be possible without the support of our clients – many of whom provided testimonials in thanks for the service our payroll team have provided in recent months.”
Maria Mason MCIPPdip, BDO UK
With the scoring in this category extremely close, the CIPP awarded a highly commended accolade to Nick Day ACIPP of JGA Recruitment Group.
“It was an absolute honour to be recognised as highly commended in this category at this year’s CIPP Annual Excellence Awards. To be included alongside so many inspirational payroll leaders who are all moving mountains to keep the UK paid during these challenging times felt very special.”
Nick Day ACIPP, JGA Recruitment Group
SOFTWARE PRODUCTOF THEYEAR2020
SPONSORED BY
This award recognises a solution which enables organisations to run their payroll in-house.
Announced by: John Pearce, Cloudpay
The judges had a lot to say about the winning product, including: “this submission highlights some features which are very exciting and will hugely aid employees and managers to save time on lots of administrative tasks associated with self-service transactions. The app looks fab and a big plus is the Microsoft 365 link which enables approvals via email – this is definitely a step forward”.
AWARDED TO: ZELLIS UK LIMITED, RESOURCELINK
“We are not only delighted to receive this recognition, but also to hear that three Zellis customers won awards last week – nothing excites us more than our customers succeeding! It demonstrates just how important it is to take a partnership approach with our customers, working closely with them to address their specific challenges and deliver measurable value to their organisations. We’re proud to support payroll and HR teams across the UK and Ireland, who we believe are unsung heroes in the ongoing Covid-19 crisis. Despite the disruption caused by the pandemic, this year has been hugely important for Zellis. In September we were delighted to launch our new cloud-based offering, Zellis HCM Cloud, which builds on ResourceLink’s rich heritage with leading edge automation, analytics, and integration capabilities. The best part is that there is so much more still to come.”
John Petter ACIPP, Zellis
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INTERNATIONAL PAYROLL SERVICE PROVIDEROF THEYEARAWARD2020 This award is presented to the provider proven to demonstrate commitment to customer service and an effective and compliant international payroll service. SPONSORED BY
Announced by: Patrick Day, Portfolio Payroll
The winner of this award offers services in 140 countries and has an employee training academy to ensure in-country compliance. In the UK this is delivered by the CIPP.
The judges were impressed that the induction process starts before employees join the organisation and commented: “ They focus on employee development and ongoing training to ensure that customers get a high level of service. They have really good customer channels and ensure that updates are provided to keep them up to date with legislative developments.”
AWARDED TO: ADP
“ADP is proud to win the prestigious CIPP ‘International payroll service provider of the year award’ which recognises and rewards the outstanding achievements within our industry.
“The CIPP awards allow ADP to showcase our successes not only as a supplier, but as a true partner to our clients across the world.
“The award is a great way for us to recognise, celebrate and congratulate the thousands of payroll experts we have all over the world who strive to provide excellence on a daily basis.
“ADP believes in putting customers at the heart of everything we do and winning a CIPP award is recognition of that belief.”
Jeff Phipps, ADP
With the scoring in this category close, the CIPP recognised activpayroll as highly commended.
“Myself and the team are thrilled to be highly commended in the ‘International Service Provider of the Year’ category.
There has never been a time as challenging as now for payroll professionals, having to deal with the critical function of paying people while keeping up-to-date on ever-changing legislation dictated by local governments due to Covid-19, therefore it is such a boost to see the global team at activpayroll acknowledged for this.”
Alison Sellar OBE ACIPP, activpayroll
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PAYROLL SERVICE PROVIDEROF THEYEAR AWARD2020 This award, which is open to service providers regardless of size, is presented to the provider proven to demonstrate commitment to customer service and an effective and compliant payroll function. SPONSORED BY
Announced by: Simon Noble, OneSource Virtual
The judges were extremely impressed with this year’s winner, saying: “Great testimonials and induction pack showing a real focus on the company culture. Which is important with such a personal function. Commitment to customer service is evident and there was great communication during lockdown.”
AWARDED TO: CINTRA HR & PAYROLL SERVICES LTD
“This award means more than ever this year. Payroll professionals have been under immense pressure – remote working, changes to legislation, introduction of new legislation and processes – it’s been a tough year on all fronts that’s for sure. “I’m so proud that the team at Cintra have been recognised for the truly amazing effort they put in to making sure that our customers continued to receive the top class service they have come to expect from us. These challenging times have brought out the best in the Cintra family, who have remained the friendly face of HR and payroll throughout. We worked hand in hand (metaphorically obviously… no touching allowed at the moment!) with our clients to make sure that, although remote, they never felt alone. We were there as the 4th emergency service whenever they needed us.
“To be recognised by the CIPP as payroll service provider of the year is truly a ray of sunshine in a stormy sky!”
Carsten Staehr FCIPP, Cintra HR & Payroll Services Ltd
SPECIALAWARD INRECOGNITIONOF SERVICES TO PAYROLL 2020 has been a challenging year for us all and payroll professionals have been recognised as key workers in light of the work they have to undertake in implementing the government’s job retention scheme. HM Revenue & Customs have had to demonstrate innovative thinking, speed of action, design, implementation and issue of the scheme, followed by the job support scheme, often with little notice or time to consult. However, HMRC has worked closely with the CIPP and other key stakeholders to issue and update regular guidance to ensure that payroll professionals were equipped with as much detail and information as possible, and often adapted and changed these based on real life scenarios and feedback provided.
THIS SPECIAL AWARD IN RECOGNITION OF SERVICES TO PAYROLL, IS PRESENTED TO HMRC.
“I am delighted that HMRC has won the Special Award at the CIPP conference. It’s a tribute to the hard work of HMRC colleagues during Covid-19 and a proud moment for us all. I very much look forward to working further with CIPP as we go forward to better times.”
Angela MacDonald CBE, HM Revenue & Customs
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THANK YOU TOALL OUR CONFERENCE AND AWARDS SPONSORS AND EXHIBITORS
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