Schenck Process Remote Support

Remote Expert Support

Mixed Reality Interaction, Globally

02 Remote Expert Support

SUPPORTING YOUR SERVICE REQUIREMENTS REMOTELY Issue resolution does not always require on-site presence. Up-to-date technology and connectivity allows remote connection to PCs and mobile devices. Mixed reality technology helps to get visual and audial feedback without even boarding a car or plane.

OUR GLOBAL SERVICE EXPERTS NETWORK

We are available to support you in keeping the availability of your equipment up, by providing Remote Support at any time of the day. Please get in touch with our Service Experts for: process consultation, troubleshooting, commissioning support or technical training.

Int tel: +49 61 51 15 31 1029 UK tel: +44 (0) 1302 321 313

Remote Expert Support 03

PHONE SUPPORT 24/7 expert availability

REMOTE CONNECTION Remote in-depth analysis and support of your personnel

VIDEO SUPPORT Consultation including video streaming and desktop access

MIXED REALITY INTERACTION Access to mobile devices allows using audio and video including augmented reality information exchange

Int email: sales-eu@schenckprocess.com

UK email: enquiries@schenckprocess.co.uk

04 Remote Expert Support

ON-SITE

REMOTE SERVICE EXPERT

YOUR POSSIBILITIES

MIXED REALITY We use Mixed Reality Service Tools to support troubleshooting, commissioning and maintenance work, together with your team, competently, efficiently and without delay. We are equipped with the latest technology, which allows us to connect your teamwith our Service Expert through the camera of a mobile device. On-site situation is transmitted in real time to experts. Our Service Experts will guide you in compliance with highest data safety standards.

REQUIREMENTS FOR SUCCESSFUL REMOTE SUPPORT WE ARE READY » Competent Service Experts available » Equipped with powerful online service tools » Processes in place to service you quickly HOW DO YOU GET READY? » Reliable internet connection and IT regulations approved » Remote Support Agreement in place » Min. scope of spare parts available on-site

Int tel: +49 61 51 15 31 1029 UK tel: +44 (0) 1302 321 313

Remote Expert Support 05

YOUR ADVANTAGES

COMPETENT » Long-standing experiences in your process » Experienced in mechanical and electrical technical aspects by all experts levels up to R&D » Skilled in up-to-date Mixed Reality Service tools

EFFICIENT » Easy corporation » Cost saving by avoided traveling cost » Increased plant uptimes FAST » Quick reaction times » High availability of our Service Experts » Quick solution finding

Int email: sales-eu@schenckprocess.com

UK email: enquiries@schenckprocess.co.uk

06 Remote Expert Support

We know that the reliable operation of your systems is most important to you. With an ON CALL Remote Support Agreement you can get ready for our quick Remote Support. ON CALL REMOTE SUPPORT

SPECIAL TIMES REQUIRE SPECIAL CUSTOMER SUPPORT – OUR COVID-19 CAMPAIGN. The COVID-19 pandemic has had an

ON CALL

No contract period

Contract Period

Weekdays except Saturday 07:00 to 17:00

Standby Time

extreme impact to our lives with significant economic consequences. Nonetheless, how many systems you include in your Remote Support Agreement it will always be for the same support fee until 31.12.2020.

Not included

Reaction Time

None

Hours incl.

None

Support Fee

After this period, you can decide whether you want to keep on using the advantages of our Remote Support, or not.

€195

Hourly Rate

Int tel: +49 61 51 15 31 1029 UK tel: +44 (0) 1302 321 313

Remote Expert Support 07

YOUR OPTIONS

ON CALL

CLASSIC 1

CLASSIC 3

PREMIUM 1

PREMIUM 3

No contract period

1 calendar year

3 calendar years

1 calendar year

3 calendar years

Contract Period

Weekdays except Saturday 07:00 to 17:00

Weekdays except Saturday 07:00 to 17:00

Weekdays except Saturday 07:00 to 17:00

Monday to Sunday 00:00 to 24:00

Monday to Sunday 00:00 to 24:00

Standby Time

Not included

4 hours

4 hours

4 hours

4 hours

Reaction Time

None

10 hours

10 hours

10 hours

10 hours

Hours incl.

None

€6.000

€4.800

€19.200

€15.360

Support Fee*

€195

€150

€150

€150 (weekdays except Saturday 07:00 to 17:00) or €250 (outside aforementioned period)

€150 (weekdays except Saturday 07:00 to 17:00) or €250 (outside aforementioned period)

Hourly Rate

*The support fee relates to up to five systems. For details please get in contact with our Service Experts using the details below.

Int email: sales-eu@schenckprocess.com

UK email: enquiries@schenckprocess.co.uk

Your Partner Please contact Schenck Process where you will be directly connected to our Expert Team.

Schenck Process Europe GmbH Pallaswiesenstraße 100 64293 Darmstadt, Germany T: +49 61 51-15 31 1029 E: sales-eu@schenckprocess.com W: www.schenckprocess.com/de

Schenck Process UK Unit 6-9 Railway Court, Off Ten Pound Walk, Doncaster, DN4 5FB United Kingdom T: +44 (0) 1302 321 313

E: enquiries@schenckprocess.co.uk W: www.schenckprocess.com/uk

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