What did the patients say about the Norwich Health Centre services?
“She said she is so thankful for being seen……she really felt heard and listened to, and was really happy with how the consultation went and asked me to let (the GP) know” Patient of Norwich Health Centre
“I would like to compliment one of your staff who work on reception…..I have been fortunate enough on 3 occasions to have had her answer my calls. My concerns have been regarding my elderly Mother, each and every time she has gone above & beyond her duty to find the information I require, with courtesy and reassurance.” Relative of a Patient of Norwich Health Centre
“I have been very impressed with Norwich Health Centre; everyone I have spoken to have been really helpful and got back to me.” Patient of Norwich Health Centre
2.18 Norwich Walk-In Centre (WiC) Service The Norwich Walk-In Centre operates seven days a week, including Bank Holidays, between 07:00 hours and 19:00 hours. The WiC is a nurse-led service, and during the 2025/26 period, staff treated a total of 57,744 patients. Access to the service is for individuals registered with a UK GP and provides care for patients with minor illnesses and minor injuries.
The WiC team remains committed to delivering high-quality patient care, with patient safety embedded at every stage of the patient journey, from initial clinical triage through to discharge. Continuous efforts have been made to review and strengthen key processes, ensuring they are efficient, effective, and patient-centred. This includes refining triage systems to prioritise clinical need, improving communication throughout the patient pathway, and enhancing decision-making to support timely and appropriate care. By embedding these improvements, the team aims to ensure that all patients attending the service receive the right level of care, delivered promptly, and that their presenting condition is managed safely and comprehensively to a satisfactory outcome.
Norfolk Primary Care - Quality Account 2025/26
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