What did the patients say about the RDS?
staff for their “The service I received was exceptional. The Doctor was outstanding. Caring sympathetic and is doing her very best to sort my problem out. I cannot thank the wonderful service I’ve been given and still having. My sincere thanks.” Patient who attended the Rapid Diagnostic Service
“ A very competent, kind professional. Made me feel at ease and I could discuss very personal information without embarrassment. I was given plenty of time and consideration and explanation throughout consultation. A big thank you. ” Patient who attended the Rapid Diagnostic Service
“Service was excellent, friendly & reassuring.” Patient who attended the Rapid Diagnostic Service
2.20 Referral Validation - Queen Elizabeth Hospital NHS Foundation Trust (QEH), and the James Paget University Hospital NHS Foundation Trust (JPUH) From February 2026, a three-month programme of referral validation support was delivered at both QEH and JPUH, with a strong emphasis on improving patient safety, clinical appropriateness, and the overall quality of care pathways. This work involved proactively reviewing patients awaiting outpatient appointments to confirm whether specialist input remained clinically necessary. Where an appointment was no longer required, patients were safely removed from waiting lists, and their registered GP was informed to ensure continuity of care. This approach supported safer, more responsive services by ensuring that patients only remain on waiting lists where there is a clear clinical need, thereby reducing the risk of unnecessary appointments and improving access for those requiring timely intervention. Support was provided across a number of specialties, including Pain Management, general surgery, Ear, Nose & Throat (ENT), and Urology, contributing to more efficient use of clinical capacity and shorter waits for patients in genuine need of specialist care. Examples of this support work includes: Pain Management (QEH) : 469 patients were reviewed and contacted. Of these, 24 were safely removed from the waiting list following clinical validation, with a further 114 patients identified for removal and formally notified by QEH.
Norfolk Primary Care - Quality Account 2025/26
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