Norfolk Primary Care Annual Quality Account 2025/2026 FINAL

Why do we carry out audits?

Safe Clinical audit supports safe care by reviewing practice against national and local standards. It identifies risks, gaps, and areas for improvement to mitigate harm and strengthen patient safety.

Effective Audit ensures care aligns with evidence-based guidance.

Benchmarking and re-audit confirm measurable, sustained improvements in patient outcomes.

Caring Patient experience and feedback are integrated to ensure care remains person-centred, respectful, and compassionate.

Responsive Findings inform timely improvements, ensuring services adapt to patient needs, emerging risks, and evolving care priorities.

Well-led Clinical audit strengthens governance, demonstrating leadership, oversight, and commitment to continuous improvement.

3.4 Safeguarding We are committed to ensuring that patients, service users, and staff are supported within an environment that promotes and protects their emotional, financial, and physical safety. A designated safeguarding lead and deputy are in place at NPC, supported by local safeguarding leads and deputies across clinical services to provide effective oversight and leadership.

Clear and accessible safeguarding information is available across all services, ensuring both clinical and administrative teams understand how to seek support when concerns arise. This includes guidance on contacting Local Authority safeguarding teams, as well as the organisational safeguarding lead or deputy, for advice, reporting, and the escalation of concerns.

Norfolk Primary Care - Quality Account 2025/26

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