Success in patient experience is achieved by placing patients at the centre of care and actively listening to their views, experiences, and feedback. This includes using a range of feedback mechanisms, responding openly to concerns and complaints, and demonstrating learning and improvement based on what patients tell us. Positive patient experience is further supported through compassionate communication, involvement of patients in decisions about their care, and working collaboratively with carers and families to ensure care is responsive, respectful, and meets individual needs.
Patient Experience
NPC Core Values
COLLABORATION
INTEGRITY
CARE
CORE VALUES
TEAMWORK
ACCESSIBILITY
LEADERSHIP
Care: Delivering high-quality, patient-focused, holistic healthcare within the local community and beyond Integrity: Upholding ethical standards and maintaining accountability in all that we do
Collaboration: Building strong partnerships to enhance the delivery of quality healthcare services
Leadership: Pioneering change, fostering trust, and driving efficiency
Accessibility: Ensuring inclusivity and openness to all
Teamwork: Embedding our shared values within our team, fostering mutual appreciation and respect to create a safe and positive work environment
Norfolk Primary Care - Quality Account 2025/26
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