• Variations in operational processes across services Statement: Improving organisational consistency and clarity will enhance staff experience and operational effectiveness. Staff Wellbeing While many staff reported manageable levels of stress, some highlighted concerns regarding wellbeing. • Reports of work-related stress and burnout • Variability in awareness and access to wellbeing support Statement: Staff wellbeing remains a priority, requiring continued focus and proactive support. 3.15 Actions for Improvement (2026/27) In response to staff feedback, NPC has identified the following organisational priorities:
Theme
Actions / Focus Areas
• Review pay structures, where possible, and improve communications to the staff as to the reasoning for decisions made regarding pay awards
Workforce, Pay and Retention
• Strengthen recruitment and retention strategies • Consider alternative ways to improve morale
• Improve organisation-wide communication mechanisms • Increase visibility of senior leadership • Enhance opportunities for staff engagement in decision-making • Review workforce models to address staffing pressures • Monitor workload and service demand • Implement workforce planning initiatives
Communication and Engagement
Workforce Capacity and Service Sustainability
Learning and Development
• Strengthen access to training and continuing professional development (CPD)
Norfolk Primary Care - Quality Account 2025/26
53|Page
Made with FlippingBook - PDF hosting