Annexe 1: Stakeholder Statement – Norfolk & Suffolk Integrated Care Board Karen Watts, Director of Nursing and Quality, NHS Norfolk and Suffolk ICB, County Hall, Martineau Lane, Norwich, NR1 2DH
Direct Tel: 0800 389 6819 Web: www.norfolkandsuffolk.icb.nhs.uk Email: nwicb.contactus@nhs.net
Dear Emma Re: Commissioner Response to Norfolk Primary Care Quality Account 2025/2026. NHS Norfolk and Suffolk Integrated Care Board (ICB) acknowledges receipt of the Norfolk Primary Care Quality Account for 2025/2026 and welcomes the opportunity to provide this statement. Based on the information and data presented within the report, the ICB supports NPC in the publication of its Quality Account for 2025/2026. We are satisfied that the report incorporates the required mandated elements and provides a balanced overview of quality performance, achievements and areas for further improvement. The report reflects key dimensions of quality as defined by the National Quality Board and demonstrates the Trust’s continued commitment to quality improvement, patient safety and person-centred care. The ICB recognises the challenges NPC have experienced and continue to face, acknowledging the impact of workforce pressures, rising demand and financial constraints. Despite this there have been significant organisational milestones reached including the successful transition to Community Interest Company (CIC) status, the expansion of practice membership and the continued delivery of high-quality services across a broad and complex portfolio. We welcome the actions being taken by NPC to improve access to GP services in the form of both digital and non- digital options. The ICB acknowledges the achievements highlighted within the Quality Account. In particular we welcome the continued focus on safety culture, including the successful implementation of the Patient Safety Incident Response Framework (PSIRF) and Norfolk Primary Care’s contribution to system learning. This reflects both strong leadership and a sustained focus on improving outcomes for our patients. It is positive to note that themes arising from previous years audits of patient safety incidents have not been identified as a theme within this reporting period, suggesting that subsequent improvement work has had a positive impact. We note the Trust’s positive patient experience results, with over 83% of respondents rating services as excellent or very good, alongside a significant volume of compliments and positive feedback received throughout the year. We acknowledge the initiatives put in place as a result of
Norfolk Primary Care - Quality Account 2025/26
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