LMU – Head of Estates Operations

Head of Estates Operations

Candidate Information Pack


Introduction London Metropolitan University The Estate Job description and person specification Working at London Met Application process

Introduction London Metropolitan University is a striving and ambitious institution committed to transforming the lives of its students through excellent education. We are committed to making education available to people from all walks of life, creating and advancing social justice, social mobility and access to opportunity and professions. Our graduates benefit personally, but also contribute to society, culture, public services and the economy in all areas of London, the UK and around the world. Reporting to the Director of Estates, the Head of Estates Operations is responsible for leading strategy, development and integrated operational delivery of all engineering, sustainability, maintenance and facilities services to ensure the estate and associated infrastructure is fit for purpose and legally compliant. This is a senior influential role that will ensure students, staff and visitors of London Met enjoy a high-quality, safe and customer-focused experience of the estate and environment of the University. We are seeking an individual with demonstrable experience of leading an estates operations and sustainability function cross a large-scale estate portfolio, in a comparable context. Preferably with experience of both hard and soft facilities management provision, you will have a track record of presiding over the management of external facilities management contracts ensuring high-quality service provision and value for money. This role provides the opportunity for a motivated estates professional to take up a senior leadership role across a diverse London-based estate portfolio within an ambitious and aspirational organisation.

London Metropolitan University

London Metropolitan University has a rich history with strong educational roots dating back to 1848. The University as it is today was created in 2002 with the merging of London Guildhall University and the University of North London, the first merger between two universities in the UK. Based in one of the world’s most exciting capital cities, London Met is home to a diverse community of inspiring and determined learners, teachers and innovative thinkers. We offer a wide range of courses, from undergraduate and postgraduate degrees to short courses and professional qualifications, many of which are available to study full-time or part-time. We take pride in helping our students reach their goals and succeed in their careers. 96.7% of all London Met graduates are in work or further study within six months (Destinations of Leavers from Higher Education survey 2016–17). All of our undergraduate courses include some form of work-related learning, such as a placement, client project or on-campus work experience, and many courses are accredited by professional bodies.

Our mission To transform lives through the power of education.

Academic vision To be the university of choice, transforming lives for a diverse range of students from London, the UK and around the world.

Our values • Integrity • Excellence • Service • Collaboration and teamwork • Effective citizenship

We had a total of 9,714 UK-based higher education students in 2018–19, of which:

The University’s academic structure is made up of six schools

Guildhall School of Business and Law Offering a dynamic and relevant portfolio of business and law courses.

School of Computin Media Offering qualification creative technologies

School of Social Professions Focusing on employability and developing graduates for the world of work.

School of Social Sc Demonstrating the re science as a tool for change.

ng and Digital

School of Human Sciences Offering a wide range of courses in subjects including science, dietetics, and sport.

ns in subjects from s to electronics.

ciences elevance of social affecting societal

The Sir John Cass School of Art, Architecture and Design Internationally recognised for high quality teaching, excellent facilities and unique opportunities.

The Estate The university is spread across two teaching campuses totalling 79,599 sqm GIA: one in the heart of Aldgate which houses the School of Art, Design and Architecture ranked 4th in the UK university league tables. The main campus is in Islington which includes the award winning Graduate Centre designed by internationally acclaimed architect Daniel Libeskind. In addition there is the specialist business incubator, the Accelerator, located in Shoreditch and highly regarded for its annual Big Ideas Challenge. Innovative teaching spaces In spring 2018 we opened our brand new world-class teaching facility in the Roding Building consisting of 11 high-spec classrooms installed with cutting-edge technology, including a state of the art Ideation room with the world’s largest, interactive, digital whiteboard. There are study commons rooms, a variety of social spaces and accompanying breakout seminar rooms, IT suites and collaboration spaces, across three floors. Specialist facilities We officially opened the University’s Cyber Security Research Centre in September 2018 with a dedicated investment of £500,000. The University also boasts state-of-the art facilities from a brand new UN accredited Translation and Interpretation Suite, a mock courtroom, Bloomberg suite and purpose-built art, design and recording studios. Student Union Opened in 2018, our newly refurbished Harglenis building is a space dedicated to our Students’ union centre providing social and office space with its own student radio studio station, Verve. Library and study space Housed within a refurbished 1960’s glass factory, this facility provides over 9642sqm GIA of formal learning space with a wide range of study spaces and facilities to support student learning. Hospitality and catering The university supports seven catering outlets across all of its campuses including a brand new catering outlet called the Highbury Canteen providing a combination of hot meals and branded coffee shops. This is in addition to the 352 seat licensed Rocket Student Bar and recently refurbished 400 seat Great Hall venue built in 1896 which is used for a wide scope of events such as conferences, exhibitions, trade fairs, award ceremonies, receptions and conventions.

Business Incubation Based in Shoreditch, our specialist business incubator space, Accelerator provides the perfect home for the student enterprise programme which gives London Met’s passionate early stage entrepreneurs a chance to turn their business ideas into viable ventures through a network of advisors and investors, experts and mentors and an active events and initiatives programme. For 15 years Accelerator has been helping their community of tech start ups to grow and scale in the heart of Tech City. World Class teaching laboratories We have spent over £30 million to create one of the largest and most advanced science teaching facilities in Europe. Our Science Centre on Holloway Road is home to an incredible Superlab, which has 280 individual workstations and is one of the largest and most advanced science teaching facilities in Europe. The centre offers exceptional teaching and research facilities, giving our students a cutting-edge experience of learning science.

Job Description

Head of Estates Operations Reports to the Director of Estates and is responsible for leading strategy, development and integrated operational delivery of all engineering, maintenance and facilities services to ensure the estate and associated infrastructure is fit for purpose, legally compliant, providing high levels of customer service and meeting other institutional priorities and initiatives. Drive the delivery of services that are integrated, coordinated and responsive to changing demands, circumstances and priorities, instilling a collaborative, customer focused culture based on a business partnering approach: • Lead the management of all aspects of day to day estates and facilities operations which currently comprise: - Planned and reactive maintenance - Lifts maintenance - Minor projects - Cleaning and waste management including Pest Control - Security and building reception services - Porterage and delivery services - Mail services - Grounds maintenance • Lead the management of contract service providers in the provision of cost effective, efficient maintenance and facilities services. • Lead the development and implementation of London Metropolitan University’s strategy for the maintenance of the estate across all “hard” services having regard to agreed priorities. • Lead the development and maintenance of the estates’ building services (mechanical and electrical) and building fabric infrastructure. • Develop a strategic maintenance plan and a capital investment strategy in respect of engineering and building fabric infrastructure; develop and deliver a strategic maintenance programme. • Lead and manage a programme of investment to mitigate the impact of backlog maintenance and legacy issues. • Lead the development and delivery of flexible, cost effective, efficient and safe building services, infrastructure and maintenance to standards appropriate to meet business needs and operationally resilient and robust. • Lead the development and delivery of efficient, cost effective, safe and customer focused facilities services including: cleaning and waste, pest control, porters, security and building reception, mail services, reactive and routine planned maintenance.

• Lead a team responsible for managing the safe, efficient and effective delivery of a range of maintenance and facilities services. • Lead the development, implementation and management of strategies for ensuring that the estate is maintained and compliant. • Lead the preparation, prioritisation and co-ordination of programmed planned works, long term maintenance and one off improvements, in collaboration with key service providers. • Manage and coordinate the Estates’ business continuity and service disruption planning and management policies and procedures. • Lead and manage a risk based strategic development and investment planning. • Lead the procurement and management of maintenance and facilities contracts, optimising financial and service delivery performance. • Oversee the management and monitoring of energy and utilities, identifying opportunities for improving cost and environmental performance; manage a Sustainability team in respect of initiatives to improve and report on sustainability performance. • Ensure compliance with all relevant legislation, regulations, codes of practice and other standards. • Develop and instill the principles of Customer Excellence and continuous improvement. • Develop, manage and control maintenance and facilities budgets. • Ensure that all projects and contracted works represent best value for money for London Metropolitan University and that appropriate and effective risk manage- ment, governance and audit controls are in place. • Ensure appropriate performance management of external contractors, consultants and other service providers. • Lead the technical design and specification of standards in relation to Building Services and Infrastructure across the London Metropolitan University estate including compliance to building regulations and CIBSE best practice. • Lead the development of design briefs for engineering equipment and installations. • Oversee and co-ordinate the compilation and maintenance of essential records, including asset register, asbestos register and PPM records. • Work collaboratively with the Capital Projects team to ensure best practice and appropriate design solutions for new projects.

Job Description

• Drive a safety culture within the Estates’ team and with all suppliers and contractors to ensure the provision of a safe, healthy and secure environment for students, staff and visitors. • Drive continuous financial and service improvement – improving cost efficiency while maintaining consistency or improving service levels, responsive to changing business needs.

Person Specification The post requires the managerial background and experience necessary to provide professional and strategic advice at a senior management level, to identify and implement opportunities for improvement and the management of change. • Relevant professional background and extensive operational management experience in hard services (engineering, maintenance etc) or wide ranging facilities services. • Relevant professional qualification or equivalent industry experience and membership of relevant professional body. • Experience of leading and managing estates and facilities services provision to a complex, multi-building estate at a senior strategic and operational level. • Significant change management experience and the implementation of strategic improvement plans. • Experience of procuring, mobilising and managing external estates and facilities contracts and services. Successful record of engaging with estates service suppliers and negotiating contracts. • Strong contract management skills, with proven knowledge and experience of differing forms of procurement and contracting methods. Experience in the performance management of external service providers. • Senior leadership experience with the ability to lead and motivate a diverse team from senior managers through to operational staff across a diverse range of service areas. • Experience of strategic maintenance planning, delivering compliance, mitigating risk and optimising investment in infrastructure. • Strong ability to communicate complex/technical concepts and opportunities to a business and academic audience. • Proven budgetary and financial management skills. • Experience of high level engagement to develop effective working relationships at all levels across the organisation, acting as an advocate of estates both externally and internally. • Ability to drive outstanding performance and gain commitment through coaching, motivating, energising and inspiring team members. • Excellent interpersonal, communication skills with excellent stakeholder management skills at a senior level.

Working at London Met

In addition to the working in an ambitious, dynamic and diverse organisation and a competitive salary level, staff working at the University additionally benefit from: • generous annual leave entitlement • a career salary average pension scheme with up to 18% employer contribution • Local Government Pension Scheme (LGPS) members have the option to pay into shared cost salary sacrifice AVCs • a fee waiver scheme for staff undertaking relevant university courses • free on-site sport and fitness facilities including gymnasium use and classes • access to 24/7 confidential support from our Employee Assistance Programme by phone or a mobile app which includes telephone counselling • free employee eye tests and discounted spectacles through our eye care voucher scheme • interest free season ticket loan (after completing probationary period) • a professional staff development programme • tax efficient salary sacrifice schemes for childcare vouchers, cycles and cycling equipment • employee private healthcare plan through the Simply Health cash plan • access to library facilities • access to below market rate sports injuries treatments • a broad range of formal and informal development opportunities to enhance your career • commitment to lifelong learning.

Equality and diversity policy

We value and support the contribution of our staff and seek to ensure that all our staff are supported and enabled and do not face unnecessary barriers to their successful employment. We have set out our commitments in our staff policies including our Equality and Diversity Policy and also through our commitment as a Disability Confident Committed.

Application Process The University is being supported on this recruitment campaign by the search consultancy The Management Recruitment Group (MRG). To arrange a confidential briefing conversation please contact our advisor Michael Hewlett (michael.hewlett@mrgpeople.co.uk) of MRG on 0203 962 9900. Applications should consist of a comprehensive CV (of not more than 4 pages) and a covering letter (of not more than 2 pages). Applications should be sent to michael.hewlett@mrgpeople.co.uk The closing date for applications is 31st August 2020. Final stage assessment interviews will be held at London Met on w/c 14th September 2020.

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