Caterham School Commercial and Facilities Manager
1.0
ABOUT
One of the top co-educational schools in the country Caterham School is one of the leading co-educational HMC schools in the country. We are committed to providing an environment in which all pupils are challenged to be the best they can be and one in which pastoral care and well-being underpin academic, co-curricular and sporting excellence. The majority of our pupils are day pupils but we are also a thriving boarding community, which enriches the educational opportunity and experience for all. We believe in providing an education for life for all Caterhamians and we seek to ensure that the learning experience at our school blends the best of tradition with the exciting opportunities provided by new technology. Learning how to learn is a key facet of a Caterham education and is in our view an essential skill for life in the twenty-first century. We believe that a truly excellent school is about more than academic achievement alone: it is also about developing a passion for learning, a capacity for independent and critical thinking, self-awareness and resilience, self-confidence without arrogance and genuine interests that extend beyond the confines of the classroom. At Caterham School we focus on developing the whole person, aiming to ensure that each pupil leaves here ready for the challenges of life at university and beyond and understanding their responsibilities towards others. We want our pupils to leave Caterham well equipped to engage positively with a rapidly changing world as accomplished problem solvers and innovators, confident in their ability to lead and with a clear appreciation of and respect for the views and potential of others. In so doing we remain true to our founding Christian principles and values. All round the campus you will see signs of our confidence in the future with our modern Sports Centre and all-weather pitch, recently refurbished boarding accommodation, new assembly hall and theatre, and state of the art IT facilities. In 2008 we built a new North Wing to provide improved facilities for Sixth Form pupils and new facilities for the Health Centre. In 2013 we added two more science labs to bring the total to fifteen. All this situated on 200 acres in the beautiful, wooded Harestone Valley. Caterham School enjoys an enviable reputation for producing highly successful individual and team performances in a wide range of sports. Excellence is pursued wholeheartedly (with many pupils achieving county, national and international representative honours), but the aim is also to cater for every pupil, at his or her own level of ability and enthusiasm. The co-curricular programme is extensive and covers a wide range of activities including, but not limited to: music, drama, dance, Duke of Edinburgh’s Award, languages, circus club, science, outdoor pursuits, go-karting, kit car club, chess and Warhammer.
The Commercial and Facilities Manager role is a new to the school. Sat within the Bursary team this role will focus on developing and delivering commercial revenue, and managing the domestic arrangements. The primary function will be to put together a commercial strategy focused on the letting of our state of the art facilities, Summer school programme and Hockey & Swimming Academy. Alongside managing the operational delivery of the housekeeping, cleaning and laundry functions to ensure that a 5* star services is delivered throughout the year. 2.0 OVERVIEW
3.0
PURPOSE OF THE ROLE
Key Duties and Responsibilities • The post manages the Hockey and Swimming Academy Managers in addition to 21 members of staff via the Housekeeper and Head Caretaker who are responsible for providing services such as cleaning, caretaking, and laundry. The post works in close liaison with the Estates Bursar, Catering Manager, Sports Centre Manager, Director of Sport and the School’s Marketing Department. Commercial Lettings: • Identification of opportunities for generating commercial income. • Preparation of relevant marketing material and advertisements (in conjunction with the marketing department). • Strategic and proactive in initiating contact with potential customers. • Meeting with potential customers to show the facilities available. • Negotiate terms and ensure appropriate contracts are in place with all customers (in conjunction with the Bursar). • Providing invoices for lettings and ensuring payment is received (in conjunction with the Finance Bursar). • Ensuring required facilities are prepared for customers and maintained as appropriate during residential stays. • Liaising with lettings customers during their booking to ensure high satisfaction and maximise repeat bookings. • Managing appropriate income and expenditure budgets and contributing to the annual budget process. • Line Management of the Hockey and Swimming Academy Managers to ensure the successful and coordinated achievement of their goals. • Liaison with the marketing department to maximise potential interest in Caterham School from those attending commercial events including prospective pupils. Facilities Management: • Ensuring that the School’s facilities are kept clean and tidy and have the highest quality of appearance at all times in partnership with the Housekeeper and Head Caretaker. • Undertaking inspections to identify unsightliness or damage within the facilities and liaising with the Estates Bursar to provide input to the annual maintenance programme. • Ensure an efficient laundry service is provided for pupils and other school needs in partnership with the Housekeeper. • Source all furniture and soft furnishings for the premises. • Ensure that furniture and furnishings are smart and clean and fit for purpose. • In liaison with the Estates Bursar, managing the provision of fixed and loose furniture and soft furnishings in new and refurbished buildings. • Ensure that facilities are prepared for events as required by the School. • Procure equipment on a cost effective basis e.g. for laundry and cleaning. • Preparing budget requirements and effective spending controls for all areas of responsibility. Other associated responsibilities: • Compliance with legislative and regulatory requirements associated with the above responsibilities including those relating to health and safety such as risk assessments and Independent Schools Inspectorate (ISI) related compliance. • Practical aspects of entertainment licenses, related safety procedures and liaison with Local Authorities in respect of such licences. This is with the exception of catering licences, which are managed by the Catering Manager. • Liaising with the Parent’s Association on event support. • Attending meetings and School events as requested by the Bursar and deputising for the Bursar on all Commercial and Facility matters. • Undertaking any other reasonable tasks as requested by the Bursar.
4.0
PERSON SPECIFICATION
Skills and Experience: • Previous experience in a similar role; the education sector would be an advantage but is not an essential requirement. • Collaborative and able to work effectively with multiple stakeholders with varied priorities and requirements. • Excellent understanding of customer service and the ability to deliver a customer-focused service at all times. • Able to demonstrate commercial acumen, diplomacy and negotiation skills. • An understanding of the importance of the academic requirements of an independent school and an ability to balance these in relation to the needs of lettings. • Very high standards with an eye for detail. • Able to communicate assertively and persuasively both orally and in writing. • Ability to produce and interpret relevant financial information; including the preparation of effective budgets and monitoring income & expenditures against them. • Effective procurement and contract negotiating skills and experience. • Effective leadership skills; able to establish an appropriate and independent working relationship with a range of staff and third parties. • Proven management skills with experience of managing a diverse team and working to deadlines. • Appropriate IT skills including competency in Microsoft Office. Qualifications:
• Degree in Facilities Management or Hospitality sector • Member of a reverent professional body ie: BIFM or IoH
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CCF HQ. Leathem Room, Prep Art Rooms, Prep Drama Room, Textiles Dept and School Shop. Old Caterhamians’ Terrace. Business Studies Dept. 3D Design Dept. Art Dept. Home Field. Prep School (Shirley Goss House). Titch Pitch (Prep School). Wildcats Adventurous and Outdoor Learning Area. Cricket Practice Nets. Football Pitch (Prep School). Sandy Ross Pavilion. Pre-Prep School.
Beech Hanger (Girls Boarding). Senior School Netball Courts. Sports Centre and Swimming Pool. Astroturf All Weather Pitch. Beeches Field. Senior School Entrance and Reception. Senior School Main Building and Boys Boarding Houses. Sixth Form Centre and Health Centre. Refectory and Science Laboratories. Maggs Library and Resources Centre. Humphreys Hall, Performing Arts Centre and the Orchard Open Air Theatre. Eothen Building (Main Teaching Block). Hillside House (EAL Dept). Rudd Hall.
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5.0
PACKAGE & BENEFITS
A salary of £45,000 to £50,000 dependant on experience Working hours are flexible 37.5hours per week, Monday to Friday, in accordance with the needs of the role. Occasional Saturday and evening work is required to meet the needs of School events and the lettings programme with time taken in lieu. Benefits We pride ourselves on the best support and care for our bursarial staff – a school is only as strong as those working within it. As such, our staff enjoys a range of benefits and enjoy the strong sense of community that pervades the School. Child Care Voucher Scheme • A tax saving scheme for parents administered by Faircare. For employed staff, no qualifying length of service. The provider must be OFSTED registered. Counselling and Legal Advice Service • A free, confidential 24 hour telephone service available 365 days per year. Fee Remission Discount available on school fees. Pension Scheme • 10 % employer contribution. Subsidised Sports Centre Membership • Subsided Membership to Caterham School’s Sports Centre with extensive fitness suite, 25 metre indoor pool, sports hall and programme of fitness classes. £50 per year for staff member, £50 for partner and £25 for each child. Free Car Parking Free meals whilst on duty • Includes breakfast, lunch and dinner during term time, and where available during the school holidays. Also extends to hot beverages and newspapers. Subsidised ‘Flu vaccinations Discount in School Shop
Child Protection The School is committed to safeguarding and promoting the welfare of children and the post-holder is responsible for promoting and safeguarding the welfare of children and young persons for whom s/he is responsible, or with whom s/he comes into contact and will adhere to and ensure compliance with the School’s child protection policies at all times. If in the course of carrying out the duties of the post the
CONTACT
To Apply Please email a CV and covering letter to our retained advisors Hayley Mintern or Michael Hewlett. Michael Hewlett Hayley Mintern 020 8892 0115 020 8892 0115 07972 579938 07530 680184 michael.hewlett@mrgpeople.co.uk Closing date for applications is Sunday 18th September. www.mrgpeople.co.uk
hayley.mintern@mrgpeople.co.uk
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