African SMEs’ Performance and Behaviors during COVID-19

Figure 2.36: ISP subscription’s duration

We asked respondents whether they “Have (you) ever thought of switching to another broadband ISP?” and it appeared that some 64,5% of them have considered this option.

Figure 2.37: Change ISP

To dig further into why respondents would actually switch to another ISP “What is the main reason for switching to another broadband ISP?”

Figure 2.38: Reasons to change ISP

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