I- ISP Sign-Up
Almost half of the respondents (49,6%) signed up themselves at the operator’s centers or boutique.
Figure 2.43: ISP Sign-up
J- Technical Assistance
72,3% have at least once contacted their broadband ISP for technical support.
Figure 2.44: ISP Technical Support
But their opinions about the professionalism of the technical support of their ISP varies greatly as depicted in the following chart.
60
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