African SMEs’ Performance and Behaviors during COVID-19

I- ISP Sign-Up

Almost half of the respondents (49,6%) signed up themselves at the operator’s centers or boutique.

Figure 2.43: ISP Sign-up

J- Technical Assistance

72,3% have at least once contacted their broadband ISP for technical support.

Figure 2.44: ISP Technical Support

But their opinions about the professionalism of the technical support of their ISP varies greatly as depicted in the following chart.


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