WILLOWBROOK TENANT MANUAL 2016
Introduction Welcome to Willowbrook Shopping Centre! We are proud to have you join our team of stores, services and facilities. This manual has been developed to outline some of the services available to you and to provide some useful tips to ensure continued success. This manual is to be used by on site management and other store employees at Willowbrook Shopping Centre. You should keep this booklet in a handy place for quick reference for all of your staff and yourself. This is a guide and not inclusive of all situations and, in all cases, your Lease contract will govern when a discrepancy occurs. We encourage all staff to become familiar with the contents of this manual and be made aware of its location, for easy reference and in the case of an emergency. We encourage all merchants to visit Willowbrook’s online Tenant Portal for 24/7 access to shopping centre information, anywhere, anytime! At the Portal, you will find tenant information (such as tenant bulletins, newsletters, manuals and various guides), electronic form requests, management contact list, an annual event calendar, emergency notifications, and more! To access the Tenant Portal, visit shopwillowbrook.com and click on the “tenant login” wording at the bottom of the home page. Should you require additional information, please feel free to call or visit the Willowbrook Shopping Centre Administration Office and we will be happy to assist you. The Administration Office is located off of the corridor near Toys R Us. Willowbrook Shopping Centre Administration 150 – 19705 Fraser Highway Langley, BC V3A 7E9
Phone: 604.530.2115 Fax: 604.530.2877 Email: wbinquiries@bentallkennedy.com Visit us online at: www.shopwillowbrook.com www.facebook.com/WillowbrookShoppingCentre www.pinterest.com/shopwillowbrook The Administration Staff
General Manager Operations Manager Marketing Director Marketing Assistant Property Administrator Property Administrator Assistant Property Manager Customer Service Supervisor Administration Reception
Loralee Clarke Jay Prahalad Christinia Kogler Meghan McCrea
Meagan Hall
Natasha Bystrova
Linda Hrelia Lorrie Dippel
Dona Rayner For leasing inquiries please contact Larissa Jacobson at Bentall Kennedy (Canada) Limited Partnership, Vancouver, BC, 604.661.5000.
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